This error message is displayed while QuickBooks license data is synced by users. Due to this error, the system is not able to communicate with the remote license server.
This error appears as a pop-up message: “There was a problem while synchronizing QuickBooks license data with Intuit. In this article, we will discuss the reasons and solutions to fix this error.”
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You may encounter the license error due to several reasons, such as:
If you’re facing trouble syncing your QuickBooks license, there are a few fixes that you can try to resolve the issue:
The Entitlement Client folder is hidden, so you need to display hidden files and folders or locate the files using Windows before proceeding with the following steps.
1.1 Refer to the instructions to display Entitlement Client Folder:
Windows 10
1. Access File Explorer from your Desktop or System Tray.
2. Now, navigate to the View tab and click on Hidden Items to reveal hidden files.
Windows 8.1/ 8
1. Hold down Windows+E on your Keyboard to launch File Explorer.
2. Navigate to the View Tab and select both File extensions and Hidden items.
Search for files in Windows
Windows 10, 8.1, 8
1. To open Windows Explorer, hold down Windows+E on the Keyboard.
2. To select the Search Box, press and hold the Ctrl+F at the same time.
Note: Always remember that the same file name might be found in various directories or folders. Additionally, the same file name could also be displayed various times with different file extensions.
1.2 Rename the EntitlementDataStore.ecml file
1. To open the Run window, press Windows + R simultaneously on your Keyboard.
2. Now, copy and paste the following command in the Run window:
C:\ProgramData\Intuit\Entitlement Client.
3. Then, press the Enter Key.
4. Locate the v8 folder, right-click on it, and select the rename option.
5. Now, rename the folder to v8(old).
The sync issue could be due to a mismatch between the QuickBooks version and the license key. Thus, you must verify the license number, product, and product number, i.e., the QuickBooks version in use. This will confirm whether you are using the right key and license number with the right program. Learn to locate this information from the steps below:
1. First, run QuickBooks.
2. Now, press the F2 key from the Keyboard
3. Then, this action will open up the Product Information window on your screen.
4. Verify whether the license and product keys are correct.
(In case the license and product keys are not matching with the software version, then you need to conduct a clean installation, and retry syncing the license.)
The QuickBooks license sync issue can be caused because of network issues. Utilize the QuickBooks File Doctor tool for resolution in such cases.
1. First, install QuickBooks Tool Hub from the QuickBooks website to access the tool.
2. After the tool is installed, run the tool.
3. Select Company File Issues.
4. Now, choose the option Run QuickBooks File Doctor.
5. Then, utilize the tool to scan the system for any network-related issues.
6. Allow the tool to automatically identify and resolve any network-related problems affecting the
To resolve the QuickBooks unable-to-sync license problem, consider using the QuickBooks Database Server Manager. This tool facilitates seamless management of multi-user networks.
Note: You need to download and install QuickBooks Database Server Manager on your system. And then configure the QBDSM by following the steps below:
1. To initiate the process, click the Start button and enter Services in the search bar.
2. Subsequently, locate QuickBooksDBXX (where XX stands for version).
3. Now, proceed to the General tab.
4. Then, search for Service status. If the service status is running, then click on the Stop option.
5. Go to the Startup type and select Automatic.
6. Move to login and choose the Local system account.
7. Afterwards, in the Recovery section, restart the service for the First Failure, Second Failure, and the Subsequent Failures.
8. Now, head to General and click on Start.
9. This option will restart Database Manager.
QuickBooks uses Internet Explorer to connect with the program. One possibility could be that the settings of your Internet Explorer are not right. Follow the steps below to reset the Internet Explorer settings:
1. Firstly, open the Internet Explorer browser.
2. Click on the three dots on the right side of the screen.
3. Now, select the More Tools option.
4. Then, choose the Internet Options.
5. Go to the Advanced tab.
6. Now, click on Restore advanced settings.
7. Then, select the Reset option to reset the Internet Explorer settings.
8. Click the Reset option.
9. Hit the close button once it’s done and reopen the Internet Options window.
10. Go to the Security tab.
11. Now, select the Internet Icon.
12. Then, click on the Button Custom level.
13. Select the Medium-high (default) option.
14. Now, click on the Apply button and then the OK button.
Users should ensure that QuickBooks isn’t blocked by the Firewall. Follow the below steps to configure it:
1. Navigate to the Windows Firewall through the start menu.
2. Access Advanced Settings.
3. Now, click on port and then right-click on Inbound rules.
4. Go to the TCP option and include the following ports:
5. After entering the correct port, click on the Next tab.
6. Provide a name to the rule and click on Finish.
7. Perform the steps again for Outbound rules.
Consider executing the clean installation process. Before proceeding, be mindful that this process will entirely remove files from the computer. It is crucial to create backups and essential files. Additionally, keep track of your product and license number to facilitate logging back into the post-installation.
To perform the clean install of QuickBooks Desktop, follow these steps:
7.1. Uninstall QuickBooks Desktop
The first step is to uninstall the QuickBooks software. The steps for that are given below:
7.2. Use QuickBooks Clean Install Tool
To rename the installation folders using the QuickBooks clean install tool, follow these steps below:
If you are unable to access QuickBooks at the time of renaming folders, follow the steps below:
7.3. Re-installing QuickBooks on your PC
These steps include a reinstallation of the QuickBooks desktop program on the system. Moving forward, it is important to make a note of your product and license keys. Once this is done, you can proceed.
Every business must use proprietary software as it comes with support, scalability, and full functionality. A SaaS Software like QuickBooks offers a host of features for small businesses. Syncing licenses is important for registration and getting continued support and updates.
You might be facing this error due to a variety of reasons such as poor internet connection, corrupted or damaged data file, outdated version, having a user account issue, by any chance the internet is blocked by Firewall, and so on.
Follow the steps below to Sync License Data in QuickBooks Software:
QuickBooks Unable to Sync license error leads to the below-mentioned common symptoms:
Listed below are prevalent reasons for encountering connection issues with QuickBooks and company data files: