Throughout the support plan enrolled, we will support all services. Please let us know if you encounter any issues while utilising our services within the first week (7 days). We will make every effort to resolve your issue, offer a workable solution, find an alternative, or offer a timeframe for a solution that will satisfy your needs. We would gladly provide you with a FULL REFUND for your service purchase if you are still unsatisfied. However, refunds won’t be given in circumstances where at least one (1) primary issue has been fixed.
We provide standard services. However, occasionally we may need to customise the service part based on your needs. To develop the skill set required for such a custom service and produce certain features that are exclusive to your needs we might have to spend the fortune and have to charge you more for the customization than the regular pricing. We won’t be able to conduct a refund in this situation.