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Understanding The Error QuickBooks Desktop Update Failed

Understanding The Error QuickBooks Desktop Update Failed QuickBooks is

Understanding The Error QuickBooks Desktop Update Failed

QuickBooks is a cloud-based software used by small and medium businesses. It offers both desktop and online applications that help businesses manage their financial processes efficiently. It handles tasks such as billing, payments, income tracking, expense management, and payroll functions.

However, these tasks can be affected by an error in “QuickBooks Desktop Update. “This issue disrupts the process of downloading and installing updates, leading to functionality gaps and potential data inconsistencies.

Do you need help updating your QuickBooks (QB) application or accessing the latest QB features? Don’t worry!

Read this article until the end. We provide step-by-step instructions on updating your QB software. You can also reach our helpline at xxxxxxxxx for instant support and resolution.

What type of error prompts do you encounter when QuickBooks Desktop Update Errors emerge?

In most instances, the error messages remain inconspicuous, yet you may encounter several problems during the software update process. Some of the prevalent update errors include:

  1. QuickBooks error 12045– This error can occur during QuickBooks updates.
  2. QuickBooks error 12157 Error 12157 occurs during updates and is often related to internet connectivity issues.
  3. QuickBooks error 12038- Error 12038 occurs when downloading QuickBooks updates.
  4. QuickBooks error 12037- This error occurs while downloading payroll service updates.
  5. QuickBooks error 15xxx series-  The 15XXXX series error codes in QuickBooks typically occur when updating the software or downloading the latest tax table update.

This error can appear on the screen as:

Error 15214Error 15218Error 15225
Error 15222Error 15223Error 15226
Error 15224Error 15217Error 15227
Error 15215Error 15221Error 15228

eBetterBooks: Quick Fixes

Problem: A user notices that he’s unable to update his QuickBooks application to access the latest features. Whenever he tries to update, he encounters an error message indicating a failure in the update process. The user suspects that the issue might be related to his internet connection.
Solution: To resolve this problem, verify the internet connection, troubleshoot connectivity issues, and retry to update.

Problem: If a user is trying to update QB software, the problem may lie in the firewall settings, which are preventing QB from connecting to the update servers.
Solution: The user needs to check firewall settings, configure firewall exceptions, and verify security software.

Problem: The update process is disrupted due to inaccurate date and time settings on the computer. This can lead to various issues, including security vulnerabilities, failed installations, and synchronization problems.
Solution: Adjust the time and date settings, select the correct time zone, apply changes, and test the Update.

Problem: Running multiple instances of QuickBooks from the same version year can lead to conflicts, data corruption, and unexpected behavior. Addressing this situation is essential to ensuring smooth operations.
Solution: Run separate instances on different computers, avoid running QuickBooks via remote desktop, toggle multi-user mode, and check third-party applications.

Problem: The absence of a valid DSC or outdated DSC settings can prevent the successful e-verification of your income tax returns, leading to delays and non-compliance.
Solution: Check DSC installation and verify DSC settings. 

Problem: You can successfully update QuickBooks Desktop with proper administrator privileges. Not doing so can result in missing critical features, security patches, and performance improvements.
Solution: Close QuickBooks, run QuickBooks as administrator, and install the Update.

Reasons Behind Why Error QuickBooks Desktop Update Occurs

Consider reading the major factors listed below which led to the issue QuickBooks Desktop Update:

  • If your system does not have a stable internet connection.
  • Internet security or Firewalls are interfering with QuickBooks updates.
  • The system time and date need to be set correctly.
  • If more than one installation of QuickBooks Desktop of the same version year is installed on the same computer. 
  • If an invalid digital signature certificate exists in the system.
  • Running QuickBooks Desktop without administrator rights.

How to troubleshoot QuickBooks Desktop Update Error?

QuickBooks desktop update errors can appear at any time while downloading the updates or even switching to the new releases by Intuit. These errors hinder the update process and affect the work, but can be resolved by following the steps mentioned below:

Solution 1: Check Internet Connection Settings

A stable internet connection is important for successful updates. To check the internet connection, open a browser and go to the Chase banking page. If you face any issues accessing the page, consider following the steps below:

  • Go to the Help Menu and select Internet Connection Setup.
  • Please select if you want this application to access the Internet, and select the option Use My Computer’s Internet Connection Settings to establish a connection.
  • Click on the Next tab.
  • Select Advanced Connection Settings.
  • Select Restore Advanced Settings on the Advanced tab.
Check Internet Connection Settings
  • Select Ok.
  • Select Done.
  • Update QuickBooks Desktop software again.
Important Notes: 
Users who use dial-up connections should use the internet speed at least 28.8 kilobytes per second.AOL users should log in to their account using the master login ID, if available. They should also turn off parental control settings. For further guidance, users can consult AOL’s online support.If you frequently use download accelerators, it’s crucial to turn off them during QuickBooks updates. Otherwise, the download accelerator might disrupt the installation of the latest QuickBooks updates.

Solution 2: Configure Firewall Settings

Checking and verifying the internet security and firewall software settings to avoid hindrances in the updating process is the next important step. Follow the steps mentioned below:

  • Go to Start.
  • Select QuickBooks Database Server Manager.
  • Choose the Port Monitor.
  • Do not downsize the port number of the QuickBooks Desktop version.
  • Go to Start again and click on Windows Firewall.
  • Click on the Advanced Settings option.
  • Right-click on Inbound Rules.
Configure Firewall Settings
  • Click on New Rule.
  • Click on the Port option.
  • Click on Next.
  • Enable the TCP option.
  • Checkmark the Specific Local Ports.
  • Enter the Port Number.
  • Click on Next.
  • Select Allow the Connection.
Configure Firewall Settings
  • Click on Next and name the New Rule.
  • Follow the same steps for Outbound Rules to end the process.

Note: Ensure that ports 80 and 443 are enabled and access is granted to necessary files.

Give access to the following files:

  • AutoBackupExe.exe
  • Dbmlsync.exe
  • DBManagerExe.exe
  • FileManagement.exe
  • FileMovementExe.exe
  • IntuitSyncManager.exe
  • QBCFMonitorService.exe
  • QBDBMgr.exe
  • QBDBMgrN.exe
  • QBGDSPlugin.exe
  • QBLaunch.exe
  • QBServerUtilityMgr.exe
  • QBW32.exe
  • QuickBooksMessaging.exe

Solution 3: Set the Time and Date Correctly

Incorrect system date or time settings can interfere with the update process. Always ensure that date and time settings on your operating system are accurate. Follow the below mentioned instructions to correct your system’s time and date:

  • Right-click on the System Clock on the desktop screen.
  • Select the Adjust date and time option. 
  • Choose Change date and time.
Set the Time and Date Correctly
  • Double-click on OK.
  • Close and open the QuickBooks program.
  • Run the update process of QuickBooks again to finish the process.

Solution 4: Close Multiple Instances of QB Desktop on the Same System

If you find yourself in a situation where you have multiple installations of QuickBooks Desktop software of the same version year on the same system (for instance, QuickBooks Enterprise Solutions 19.0 and QuickBooks Premier 2019), follow these steps:

  • Open QuickBooks Desktop.
  • Press F2 (or Ctrl+1) to open the Product Information window.
  • Check your current version and release.
  • Select Update available.
  • Select Install Now.
  • Wait for the Update to get installed. It might take a while for the Update to be installed.
  • Open QuickBooks once the Update is installed.

Solution 5: Install a Digital Signature Certificate

Update errors may arise due to an outdated Digital Signature Certificate or the absence of a certificate on your system. Consider the following steps to address this:

  • Move to C:\Program Files\Intuit\QuickBooks.
  • Click on QBW32.exe.
  • Select the Properties option.
  • Navigate to the Digital Signatures tab and select an entry from the Signature list field. Then, click on Details to view additional information.
  • Select View Certificate on the Digital Signature Details window.
Install a Digital Signature Certificate
  • Select Install Certificate on the Certificate window under the General tab.
  • Ensure that the Store Location is on Current User on the Certificate Import Wizard welcome screen.
  • Click on Next.
  • Windows already selected the certificate store based on the type of certificate on the Certificate Store window.
  • Select Next, then Finish.
  • When the import process completes successfully, a prompt will appear asking you to confirm. Select OK to proceed.

Solution 6: Run QuickBooks as an Administrator

Run QuickBooks as an Administrator

The QuickBooks Desktop update issue may arise if you need administrator credentials to install the latest version. To resolve this, follow these steps:

  • Close QuickBooks Desktop.
  • Switch off and on the system.
  • Right-click on QuickBooks and open the Menu.
  • Choose Run as Administrator.
Bottom Line

QuickBooks software helps manage finances, track income and expenses, create invoices, and handle payroll. The QuickBooks Desktop Update problem can affect all of these tasks and hamper a business’s growth. This error can be a reason for multiple factors, such as incorrect time and date set in the system, unstable internet connection, or miscommunication between QuickBooks and Firewall.

Hopefully, the above-given information is useful for you. But if you still facing any kind of issues with your software and need professional assistance, regarding accounting, bookkeeping & accounting software-related issues then feel free to get in touch with us at +1-802-778-9005, or you can mail to us at: [email protected]


By : January 22, 2024
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