By Vivek i2aTech Updated December 20th, 2022 | 
QuickBooks Error 3371

Looking for the most effective methods of resolving QuickBooks error 3371: Could not initialize license properties.

QuickBooks Error 3371 is related to the license properties of QuickBooks Desktop. This error can lead to the loss of company files. In this blog, we will learn more about what is QuickBooks error code 3371, its symptoms, causes, and how to fix this error.

Below is the error prompt that appears on the screen:

“QuickBooks Error 3371, Status Code 11118” or “QuickBooks Error 3371”: QuickBooks Could not Initialize License Properties 

QuickBooks Error 3371 status Code 11118 occurs when the QuickBooks system file entitlementDataStore.ECML is corrupted. For those who aren't aware, this file contains the license properties of your QuickBooks Desktop software.

Another reason why QuickBooks error 3371 occurs is because of improper shut down of your PC when the software is still running. It disrupts the syncing process of this accounting software, and it shows error code 3371 status code 11118 on your computer screen.

In its desktop version, the user will see these error messages:

  1. Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.
  2. Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.
  3. Could not initialize license properties. [Error 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

Error Description:

Error Code:

QuickBooks Error 3371 Status Code 11118

Error Description:

Mainly occurs when QuickBooks Could not Initialize License Properties


Intuit Inc.




Improper Shut down of QuickBooks.

Possible Solutions:

Delete ECML File, update Windows OS, install latest Windows Updates, Use the QuickBooks Diagnostic Tool & Tool Hub.

Reasons behind QuickBooks Error Code 3371:

QuickBooks Could Not Load The License Data

  • QuickBooks Error Code 3371 might occur due to numerous issues. Here are these reasons discussed in detail that cause error 3371:
  • Files and folders required to run the accounting software are damaged, resulting in QuickBooks error code 3371 popping up.
  • QBregistration.dat file is damaged. This file has license information needed to initialize the software.
  • MSXML is an integral component offered by Microsoft. This component helps access the QB registration file. If this file is broken, the software will show QuickBooks error code 3371 status code 11118.
  • Proper networks and QuickBooks Enterprise with web connect users: If you open the company file before importing the QBO file and saving data, you may witness error 3371. Therefore, save your work first, and then move forward with opening the file.
  • Firewall settings, faulty windows updates, and adverse anti-virus settings can also cause Error 3371, StatusCode -11118.
  • Some system protections, such as computer program blocks the QuickBooks Desktop that stops the correct with the vital Windows parts needed by QuickBooks.
  • Crash Com Error occurs in QuickBooks Desktop.
  • Problems with printing, emailing, or saving PDFs from QuickBooks Desktop.
  • You lose the connection with the QuickBooks file due to network issues.

QuickBooks Error Code 3371 : Points to consider before Troubleshooting

  • First of all, it’s mandatory to confirm that you have updated your Windows to the newest version.
  • If you continue to get QuickBooks error 3371 then you may have a corrupt Windows package.

QuickBooks Error 3371 Status Code 11118: Solutions

Method 1: Delete ECML file

Here are all the probable solutions to fix QuickBooks Error Code 3371.

  • The user has to press Windows + R in the keyboard.
  • Enter this path -->C:\ProgramData\intuit\Entitlement\Client\v8

fix error 3371 Screenshot

  • Your Windows Explorer will open this address.
  • Now, the user has to delete ECML file in their system.
  • Finally, Run and install the QuickBooks and Register the item once more.
    Manually delete Entitlement DataStore.ecml file Screenshot

Finally, you have got to Run QuickBooks and Register the item once more.

Method 2: Update your Windows package

  • Firstly, go to start.
  • Secondly, the user has to choose All Programs--> click on Window Update.
  • After this, check for updates.
  • Next, the user has to reinstall and update QB Desktop again.

Method 3: Install Latest Windows Update

check for updates

  • Firstly, make sure the user installs newest updates for Windows.
  • At last, check out the option of All Programs--> click on Windows Update.

Method 4: Renaming the claim file

rename the Entitlement data store.ecml file Screenshot

For Windows Operating System (XP Users)

  • Firstly, go to start, and choose Run
  • Now, enter this path --> C: Documents and Settings AllUsersApplicationDataIntuitEntitlement Clientv2. You will arrive at your DataStore.ecml file.
  • Lastly, the user needs to click OK to complete the process.
  • Now the user has to rename the file: DataStore.ECML

For Windows Operating System (7 Users)

  • Firstly, check out C: ProgramDataIntuitEntitlementClientv*
  • Secondly, the user needs to rename the Entitlement file.
  • When the user opens QuickBooks, it’ll generate a new file for them.
  • If the program data folder isn’t visible, follow the steps given below to unhide it:
  • Follow this path: Computer> Organize > Folder > Search options.

Show hidden file and folders Screenshot

  • After this, user has to look for Hidden Files and Folders option.
  • Finally, open QuickBooks to see if QuickBooks Error Code 3371 is resolved.

Method 5: Use Quick fix my program after downloading the QuickBooks tool hub

  • Firstly, the user has to close the QuickBooks desktop
  • Now, download the QuickBooks Tool Hub in that system

QuickBooks tool hub

  • Then, select the option of  Quick Fix My Program
  • Now select installation issues --> Look for Error 3371 --> Fix the error.
  • After its done, click OK
  • Lastly, the user has to open QuickBooks, and then Open data file.QuickBooksToolHub.exe
  • This way, it will resolve all license, registration, and validation errors in the desktop version. Hence, it will recreate the otherwise damaged file.

Method 6: Using QuickBooks install diagnostic tool from tool hub program to resolve Status Code 1 QuickBooks

  • Open--> Tool Hub Program
  • Go to--> Installation Issues.
  • Choose--> QuickBooks Install Diagnostic Tool.
  • Thereafter, run the tool and wait until the process is complete.
  • Then the user needs to reboot the system.

Method 7: Manually solve QuickBooks error 3371

  • Firstly, recreate the damaged entitlement file. Then the user needs to resolve the license and registration glitches.
  • By using QuickBooks Install Diagnostic Tool fix these files: Microsoft NET Framework, MSXML file, C++ errors.
  • Reinstall the file using a clean installation
  • Lastly, run the reboot file and update QuickBooks to its latest version.


QuickBooks Error 3371 Code is likely to occur when entitlementDataStore.ECML is corrupted. At that time, it will have the license properties. It may happen due to a crash com error or any other reason. You’ll fix the difficulty by changing your Windows system, renaming the claim file, and putting in new windows updates.

We hope this article helped resolve QB error 3371. If the above-shown procedures don’t resolve your problems, you can get in touch with QuickBooks error 3371 support at 1-860-497-7164.

FAQs : QuickBooks Error 3371 Could Not Initialize License Properties

What factors may lead to QuickBooks Error 3371?
  • Many factors can cause QuickBooks error code 3371 to appear on the screen. A few of them have been written below.
  1. Because of the QBregistration.dat file.
  2. Due to damaged or missing MSXML components.
  3. Anti-virus may also cause an issue for QuickBooks Error 3371.
How do I fix error 3371, error code 11118, in QuickBooks?

It is simple to resolve QuickBooks error code 3371 by:

  1. Closing all open applications
  2. Removing the ECML file
  3. Modifying the Entitlement file's filename
  4. Launch the QuickBooks Install Diagnostic Tool
How do I fix a QuickBooks licence error?

Select Installation Issues from the QuickBooks Tool Hub. Run Quick Fix my Program by selecting it from the Tool Hub. Choose 3371 Error Fix, then click OK.

Could not initialize license properties Error 3371 status code 11118 QuickBooks could not load the license data; this may be caused by missing or damaged files.

The license data could not be uploaded into QuickBooks. Missing or damaged files might be the root of this.

Other Helpful Articles:

Live Support