How to Fix Payroll Update Errors in QuickBooks Desktop Pro or Premier Subscription

QuickBooks updates may fail if you’re using an outdated version.

Follow these steps to update QuickBooks Desktop:

1. Step: Open QuickBooks, go to the Help menu, and select Update QuickBooks Desktop.
2. Step: Click the Update Now tab, then select Get Updates.
3. Step: Close and reopen QuickBooks to install the updates.

If these steps don’t work:

1. Step: Close QuickBooks completely.
2. Step: Open Task Manager (Ctrl + Shift + Esc).
3. Step: Under the Details tab, end the following processes:
   • QBCFMonitorService.exe
   • QBDBMgr.exe or QBDBMgrN.exe
   • QBW32.exe or QBW.exe
   • qbupdate.exe
   • QBMapi32.exe
4. Step: Right-click the QuickBooks icon and select Run as Administrator.
5. Step: Try updating again.

If your payroll status shows “Not Active” or “Expired,” reactivate it using either of the following methods.

Option 1: From Within QuickBooks

1. Step: Open QuickBooks and go to Employees > My Payroll Service > Account/Billing Info.
2. Step: Log in using your Intuit Account credentials.
3. Step: Under the Status section, click Resubscribe.
4. Step: Follow the on-screen steps to reactivate.

Option 2: From Your Intuit Account

1. Step: Go to Intuit and sign in.
2. Step: Locate your payroll subscription under Products.
3. Step: Click Resubscribe and follow the on-screen prompts.

Note: Reactivation may take up to 24 hours to reflect in QuickBooks.

The PS032 error appears when QuickBooks fails to validate the payroll tax table file, usually due to damage or corruption.

To resolve:

1. Step: Update Billing Data by pressing  F2 key.
2. Step: Write down the license number.
3. Step: Click OK in the Product Information window.

Error 15222 occurs when QuickBooks can’t connect to the update server due to a weak or unstable internet connection.

To resolve:

If the page loads completely, your internet is working fine.

This error usually occurs during payroll updates when system files are corrupted or security software interferes.

1. Step: Restart your computer.
2. Step: Right-click QuickBooks icon > select Run as Administrator.
3. Step: Disable antivirus and firewall temporarily (use caution).
4. Step: Retry the payroll update.
5. Step: If successful, re-enable your antivirus and firewall immediately.

If the problem persists, take the following steps to ensure that your QuickBooks Pro or Premier payroll subscription is functioning correctly.

After updating QuickBooks, your payroll service may show as inactive if the service key is not recognized.

1. Step: Open QuickBooks and your company file.
2. Step: Go to Employees > My Payroll Service > Manage Service Key.
3. Step: Click Add (or Edit, if a key already exists). Remove the old key if necessary.
4. Step: Enter your 16-digit payroll service key.
5. Step: Click Next, then Finish.
6. Step: When prompted, allow QuickBooks to download the payroll update.
7. Step: Confirm that the status shows as Active, then click OK.

Your QuickBooks payroll subscription may be cancelled due to:

• Missed or failed payment
• Manual cancellation or loss of renewal authorization
• Intuit’s internal service migration

To reactivate your account follow these steps, and gain access to payroll services.

Incorrect date and time settings may prevent QuickBooks from validating your payroll subscription.

If the system date and time are out of sync, the user may encounter issues when updating their QuickBooks Desktop Pro or Premier payroll subscription.

Follow the below mentioned steps to adjust Date/Time:

1. Step: Right-click the system clock and select Adjust Date/Time.
2. Step: Update the settings and click OK.
3. Step: Restart QuickBooks and attempt the payroll update.

Your firewall or antivirus may block QuickBooks from connecting to Intuit’s update servers.

To resolve:

1. Step: Go to Start and select QuickBooks Database Server Manager.
2. Step: Choose Port Monitor (do not downsize the QuickBooks Desktop port number).
3. Step: Go to the desktop and click on Start > Windows Firewall > Advanced Settings.
4. Step: Right-click on Inbound Rules > New Rule.
5. Step: Choose Port > Next > enabling TCP and checking Specific Local Ports.
6. Step: Enter the Port Number, then select Allow the Connection and name the rule.
7. Step: Repeat these steps for Outbound Rules.

This error usually occurs due to antivirus interference or a corrupted update folder.

QuickBooks Error 15106 usually occurs when the update program cannot be opened or is damaged.

To fix this, follow these steps: