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How to Fix QuickBooks POS Failed To Open Company File?

When working with QuickBooks Point of Sale (POS) application, you

When working with QuickBooks Point of Sale (POS) application, you may encounter the puzzling problem of needing help opening your company file, which is a difficult obstacle. Businesses that depend on ideal operations may find this obstacle a genuine hassle.

Access to crucial sales data, inventory management, and regular transactions are all halted when this issue appears. Fortunately, the issue can be quickly fixed if the root causes and troubleshooting techniques are understood.

This article examines the causes of “QuickBooks Point of Sale Cannot Open Company File” and offers workable fixes to help you resume operations without missing a beat.

Guide to Fix QuickBooks POS Failed To Open Company File According to Causes

Error Cause Solution
If you receive errors in QuickBooks Desktop Point of Sale Restart QuickBooks Desktop Point of Sale service
If your existing company file contains errors or QB POS has some issues Create a test company file
Even after creating the new test file, if you cannot open the File Restore the backup company file
when you are unable to access your real corporate File but can open the test file Change the company File name
If the serious faults in your QB POS software prevent you from opening the corporate File, Repair your QuickBooks Desktop POS software
QuickBooks POS Failed To Open Company File Quick Fix

Error Message When Opening Your Company File in Point of Sale

When you try to open your company file in QuickBooks Desktop Point of Sale, you might see one of these errors:

  1. “Failed to open company”
  2. “Error: Unable to connect to your company data file”
  3. “Login to company file failed”
  4. “Connection is broken”

Possible Reasons why QuickBooks Point of Sale Won’t Open Company File?

Lots of factors may impact the company file. Because of this, you cannot access the company’s files when necessary. The following factors may have been the main reasons for QuickBooks POS Failed To Open Company File: 

  1. The company file you used for the last time is damaged.
  2. The Connection to the company file is lost.
  3. The database service manager for QuickBooks Desktop Point of Sale is not active.
  4. QB POS is reconnecting the company file for your firm.
Resolve it now button

Things To Consider Before You Troubleshoot’ QuickBooks POS Failed To Open Company File

  1. Restart the Computer- To start all the services and improve performance, you must restart the computer.
  2. Log in as Administrator- Ensure you are logged in as an administrator so you may make all the trustworthy changes without any limitations.

How to Fix QuickBooks Point of Sale Won’t Open Company File?

We have compiled a list of fixing methods when QuickBooks Point of Sale cannot open a company file. You could restart QB POS, get a test file ready to open, restore a backup of your company files, rename your company files, repair QB POS, or try reinstalling the QB POS software, among other options.

You can quickly correct the issue and gain access to your company’s information by following these techniques.

Let’s go through each approach in more detail:

Solution 1: Restart QuickBooks Desktop Point of Sale service

  1. Close the “QuickBooks Desktop Point of Sale” Application.
  2. Then, press “Windows + R” simultaneously to open the “Run” window.
  3. Start entering “services.msc” into the text field after that.
Services mcs Command
  1. To continue, click the “OK” button.
  2. Look for the “Intuit Entitlement Service” when you enter the “Services” panel.
Intuit Entitlement service QuickBooks POS failed to open company
  1. Double-click the service once you’ve located it. If there are many choices, choose the one with the most variations.
  2. When you go to the “Startup Type,” select “Automatic” from the drop-down menu under the “General” tab. You must set the service status to “Running” in this case.
  3. Now, go to the “Log On” tab.
  4. Check the box before “Allow service to interact with desktop” and choose the “Local System account.”
  5. Select the “Apply” button and the “OK” button.
  6. Go to the “Recovery” tab next.
  7. After that, choose “Restart the Service” from the options for the first, second, and succeeding failures.

You can attempt to access the company file after restarting the QuickBooks Desktop POS service. Continue with the following fix if QuickBooks Point of Sale cannot open the company file.

You May Also Read: Fix QuickBooks Point of Sale Error 100060

Solution 2: Create a test company file

  1. Switch to QuickBooks Point of Sale.
  2. Go to File> Company Operations.
  3. Select Create a New Company, then click Next.
  4. Give a company name, “Test,” and click “Create.”
  5. If the Test File opens, an issue with an existing file is reported. (If this applies to you, continue directly to step 4). OR
  6. If the Test File won’t open, there may be a software problem to blame. (If this applies to you, continue to step 3).

Solution 3: Restore a backup

  • Go to File> Company Operations.
  • Select Restore from Backup, then press Next.
  • Click Browse, then choose Browse to an alternative backup file.
  • Now go to C:\Users\Public\Public Documents\Intuit\QuickBooks POS XX\Data\” Your Company Name” \ BackupXX represents the software version.
  • Click Open after selecting the most recent Backup.
  • To confirm, click Next and enter “Yes.”
  • To restore the backup company file, click OK.

Solution 4: Rename your company file

  • Close QuickBooks Point of Sale.
  • Go to C:\Users\Public\Documents\Intuit\QuickBooks Desktop Point of Sale XX\Data\” Company File.” XX represents the version.
  • To rename the company file, use a right-click and select Rename.
  • Change the name of a company file now.
  • Switch to QuickBooks Point of Sale.
  • Go to File> Company Operations.
  • Click Next after selecting Open existing company.
  • Now open the File by following the on-screen instructions.

Solution 5: Repair QuickBooks Desktop POS Software

  • Close QuickBooks Point of Sale.
  • Press the Windows +R keys simultaneously to open the Run command.
  • Select OK after typing Control.
  • Select features and programs > programs from the menu.
  • Select QuickBooks Desktop POS from the list of programs, and then click Repair (at the very top of the program list).
  • Click Yes if asked.

Solution 6: Reinstall the QuickBooks Desktop Point of Sale

  • Go to the QuickBooks Download Page.
  • Click Search after choosing the country, product, edition, and version.
  • Click on Download now.
  • Click on QuickBooksPOSVXX.exe twice. XX represents a product’s version.
  • Allow permissions by selecting Yes.
  • To continue with the QBPOS InstallShield Wizard, click Next.
  • Click Next after accepting the License Agreement.
  • Click Install.
  • The setup procedure begins and could take some time to complete.
  • When finished, click Finish.

Recommended to Read: Error Initializing QBPOS Application Log


Although QuickBooks Desktop Point of Sale performs well, technical difficulties may exist. Numerous factors, such as corrupted company files or out-of-date QB POS software, may cause to QuickBooks POS Failed To Open Company File. You can easily fix the problem by working on the company’s documents and software.

Hopefully, the above-given information is useful for you. But if you still facing any kind of issues with your software and need professional assistance, regarding accounting, bookkeeping & accounting software-related issues then feel free to get in touch with us at +1-802-778-9005, or you can mail to us at: [email protected]


What is a company file in QuickBooks?

The QuickBooks company file is the program’s main File to store financial and other important data. The location of the company files by default is C:UsersPublicPublic DocumentsIntuitQuickBooks. Because the corporate File contains important information, it is critical to make a backup of the File promptly.

Should I remember anything before implementing the troubleshooting steps?

Make sure of the following before attempting to fix the QuickBooks company file won’t open issue:

  1. Verify that you are using the most recent QuickBooks version.
  2. Hold down the Ctrl key while you click the icon to launch QuickBooks Desktop. You can continue if you can open it without difficulty. If not, there is a problem.
  3. The company file on the network should only be hosted by your server. Turn off hosting access when using a single user.

By : January 22, 2024
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