How to Fix QuickBooks Online Running So Slow?

QuickBooks online slow performance can be caused for several reasons, and troubleshooting approaches depend on the factor causing it. This article highlights the issues causing QuickBooks online to slow functioning.

QuickBooks Online is a cloud-based application that may deliver slower performance due to latency issues. The following article highlights the major issues and their fixes concerning QuickBooks Online’s slow performance.

Why is My QuickBooks Online Running Very Slow?

Using incognito mode in browsers can affect QuickBooks Online QBO performance. Since every new session in incognito mode reloads all site elements from scratch, the initial page load will be slower. However, after the first page loads, subsequent pages within the same session should load faster. For better performance, it’s recommended to use a regular browser mode if possible.
An outdated plugins, excessive usage of system memory and resources, or slow internet speed may cause your QuickBooks running slow.

Factors impacting and making QuickBooks Running Slow have been listed below:

• Outdated version of QuickBooks: You are using an outdated version of QuickBooks online.
• Unable to Meet the Minimum System Requirements: The system requirements of the machine are not up to the mark and do not meet the minimum requirements set by QuickBooks Online.
• Exceeding the Maximum File Size: You have exceeded the maximum allowed size for your company’s files set by QuickBooks Online.
• Damaged QBWUSER.INI File: Another probable reason for QuickBooks Online’s slow can be regarded as damage caused to or missing QBWUSER.INI file in your system.
• Invalid Configuration: Improper configuration of firewall settings, which is limiting the functioning of QuickBooks online properly.
• Corrupted Files: Some of the software files of QuickBooks installation files are corrupted due to some reason.
• Corrupted Hard Drive: Using a corrupted hard drive can also be the reason behind QuickBooks online slow performance.
• Corrupted Windows: Using a corrupted Windows system can also be why your QuickBooks Online is running slow.

Note: Intuit recommends not to use QuickBooks Online with Incognito (Private Browsing) mode.

Essential Tips for Resolving QuickBooks Running Slow Issue

Users can attempt several quick fixes to resolve the issue of QuickBooks Online (QBO) running slow. The sections below highlight the quick fixes for each of the issues mentioned above causing QuickBooks to run slow on your system.

Error Causes	Solutions
You are using an outdated version of QuickBooks.	Check for the latest version of QuickBooks from within the application. Install the latest version if available and check if the issue is resolved.
You are not using a system that meets the minimum requirements put forth by the developer of QuickBooks.	To resolve this issue, check the minimum requirements and upgrade the hardware as mentioned.
You have exceeded the maximum permitted file size by QuickBooks online.	Verify the company file size that has been allocated. If it exceeds, perform necessary fixes to reduce the file size.
QBWUSER.INI is missing or corrupted.	Check for the concerned file in your system and relaunch QuickBooks Online.
Inaccurate setup of firewall settings, restricting the functioning of QuickBooks Online	Check Windows firewall settings and see if it limits any functional aspect of QuickBooks Online.
Damaged or corrupted QuickBooks online file.	Use QuickBooks to verify or rebuild Data utility to recover or repair corrupted files of QuickBooks online.
Use of corrupted hard drive.	Create a backup of your QuickBooks Online files, then change the hard drive. Installing a new hard drive is recommended to fix QuickBooks Online’s slow issues on your system.
Using a corrupted window.	Create a backup of the files of QuickBooks and online and try reinstalling Windows and its components.

What are the Challenges of QuickBooks Online Slow?

Several challenges might occur when users face QBO slow issues on their system.

Listed below are the complications that users might face when dealing with QuickBooks Online slow:

• Users trying to reinstall QuickBooks might face an error on the same
• You won’t be able to update the company files
• Users will fail to recreate organisational data
• Restrictions when trying to relocate or copy the data file
• Hindrance in backup might be faced as a link to the data file will not be found
• QuickBooks client computer will not be able to locate the data folder on your computer
• Users will face performance issues when using QuickBooks multi-user mode
• Failure to print PDF files

Checklist on How to Fix QuickBooks Online Slow

Users can consider the below-mentioned steps to keep a check on “QuickBooks Online So Slow.” In addition, several measures can be taken to resolve this issue and speed up your QuickBooks Online, which have been expanded in the sections below.

Thus, each measure mentioned below has its troubleshooting measures that a user can consider to ensure that the QuickBooks Online Slow issue is resolved on their system:

• Update QuickBooks to its Latest Version: Users must keep a check for the latest software release of QuickBooks and update it as soon as possible.
• Meeting the System Requirements: A user must ensure that their system meets the minimum requirements from QuickBooks.
• Getting Access to File Required File Size: Users must get access to the desired file size required by the organization.
• Ensuring all Necessary Files are Okay: Keeping a check for corrupted files in the system installed with QuickBooks. Ensuring that the QBWUSER.INI file is functioning properly.
• Updating Firewall with Necessary Configuration: Users must ensure that the Windows firewall functions properly and is configured with desired requirements.
• Checking and Recovering Damaged or Corrupted Files: Ensuring that all the files required to run QuickBooks are functioning properly is necessary. Users can ensure this aspect QuickBooks verifies or rebuilds Data utility. These software are used for recovering or repairing damaged files.
• Checking for Corrupted Hard Drive: Using an SSD for the smooth functioning of QuickBooks Online is recommended. However, users can run necessary tests with applications and programs to check whether their hard drive is corrupted.
• Checking for Corrupted Windows: Users must check if their windows are corrupted, which can hinder the performance of QuickBooks, causing issues regarding QuickBooks Online.

System Requirements for Running QuickBooks Online

As QBO is expected to load the most used pages in more or less 10 seconds. However, QuickBooks Online operates through your web browser and its performance also depends on your operating system’s compatibility, like processing power, available memory (RAM), and the speed of your internet connection. A shortfall in any area can reduce performance. So users must ensure that they meet the minimum system requirements to run QuickBooks Online in their system

Mentioned below are the minimum system requirements that users must ensure to be able to run QuickBooks Online properly:

• The system must have support for an updated version of browsers
• Processor Requirement: Intel Core i5 or higher
• RAM: 4 GB or above
• MAC Requirements: OS X 10.11 or higher
• Internet Connection: Internet connectivity speed should be 3 Mbps or above
• Screen Resolution: A minimum screen resolution of 1440 x 900 or above
• Software for Processing Document: For Windows, users must have installed Adobe Reader 11.0 or higher
• Printing of Documents: To print necessary documents, users must have installed Laser-jet or Ink-jet printers

Browser Requirements to Run QuickBooks Online

Users must ensure they run QuickBooks Online on a supported or updated browser. Generally older systems do not receive regular browser updates, which can negatively impact on performance and slow down QuickBooks online over the network.

The list below highlights the supported browser for Windows to run QuickBooks Online:

• Google Chrome
• Mozilla Firefox, and
• Microsoft Edge

For MAC users, below are the supported browsers to run QuickBooks Online:

• Apple Safari 11 or later,
• Google Chrome, and
• Mozilla Firefox (with the Firefox PDF Plugin to preview and print forms

How to Resolve QuickBooks Online Running Slow Problem?

Troubleshooting techniques can help with fixing QuickBooks online slow errors. Follow all the necessary step mentioned below to speed up your QuickBooks Online:

Note: Ensure your operating system is up to date and you meet all the necessary System Requirements for QuickBooks Online.

Solution 1: Consider Upgrading your System Specifications to Meet the Requirements Set by QuickBooks

1. Step: Upgrade your existing hard drive with a Solid State Drive
2. Step: You must ensure that you have a 64-bit computer with a clock speed of at least 2.2 GHz
3. Step: Install a RAM of 8 GB or above
4. Step: Install a network connection of a minimum of 7,500 or above.

Solution 2: Updating QuickBooks to its Latest Version

The first step towards troubleshooting and resolving QuickBooks Online Slow error for Mac or Windows is to update QuickBooks to its latest version.

Users can follow the below-mentioned steps to update QuickBooks Online to its latest version:

1. Step: Visit the Update section available in QuickBooks Online
2. Step: Choose your product
3. Step: Upon selecting the desired product, click on update and then download the latest file version 
4. Step: Conclude the process by selecting Setup Automatic Updates to allow QuickBooks to install updates automatically in the future.

Solution 3: Rename QBWUSER.INI to Check if the File is Corrupted or Not

The second troubleshooting approach to fix QuickBooks online slow to load is to check and rename the QBWUSER.INI file.

Follow the steps below to fix this and resolve the QuickBooks online Slow issue.

1. Step: Press the Windows+E button on your keyboard to open the file manager on your Desktop
2. Step: Open the systems folder, i.e., C drive, and then follow: C:\ ProgramData\ Intuit \ QuickBooks folder
3. Step: Make sure that you have enabled the option to display Windows Hidden Files on your system
4. Step: Locate QBWUSER.INI on the source folder of QuickBooks and the right click on the folder
5. Step: Click on Rename, and rename the file, concluding it with OLD
6. Step: Test QuickBooks by relaunching the application
7. Step: If the QuickBooks Online Slow issue persists, follow the succeeding troubleshooting approaches.

Solution 4: Consider Repairing Damaged or Corrupt Files

Users can install the QuickBooks Verify/Rebuild Data utility to check and repair damaged or corrupted files.

Here’s how to fix the damaged or corrupted file by performing the verify and rebuild tools:

1. Click the File menu.
2. Under Utilities, select Rebuild Data.
3. On the QuickBooks Information window, select OK.
4. When finish, click OK.

Solution 5: Verifying the Company File Size Allocated or Permitted by QuickBooks Online

The fourth step concerned in the process of resolving issues in regards to QuickBooks Online functioning slowly on your system is to verify the company file size.

Users can follow the below-mentioned approach to check and verify the company file size:

1. Step: Navigate to the QuickBooks company file folder and right-click on the company file
2. Step: Check for file size by clicking on Properties
3. Step: In case you are using QuickBooks Pro and the concerned organization’s file is larger than 150 MB, you can use QuickBooks Condense Data Utility to reduce the file size
4. Step: In case an individual is using QuickBooks Enterprise and the concerned company’s file size exceeds 1 GB, they can follow the above procedure to reduce their file size
5. Step: Find and click on the file tab on the top menu bar and then click Condense Company File
6. Step: Tick the box highlighting all transactions; however, remove audit train information to date and opt to check the box next to it
7. Step: Proceed by clicking Next and wait until you see a prompt saying, “Your company file has been successfully condensed.”
8. Step: Click on close and then relaunch the QuickBooks application.

Solution 6: Consider Reinstalling QuickBooks Desktop

If the above troubleshooting steps fail to resolve your concern, the next step is to reinstall QuickBooks Desktop. A clean installation of QuickBooks desktop can help eradicate the QuickBooks Online Slow error.

Follow the steps below to perform a reinstallation of the QuickBooks desktop:

1. Step: Download the Tool Hub App, or you can visit the official website of Intuit to download the QuickBooks Tool Hub application.
2. Step: To complete the installation process, you are required to open the setup file saved in your system and proceed by following the on-screen instructions
3. Step: You have to use the program to launch QuickBooks Tool Hub from your computer’s Desktop
4. Step: Proceed by clicking on QuickBooks Desktop Clean Install Tool under the program installations issues heading
5. Step: Use the utility option to install the latest version of the QuickBooks desktop application
6. Step: Follow the instructions and reinstall the QuickBooks Desktop application on your Windows PC using the QuickBooks Clean Install Tool.

Solution 7: Consider Installing QuickBooks Diagnostic Tool

QuickBooks Diagnostic Tool is required for checking and fixing .NET Framework, MSXML, and C++ file errors on Windows computers. Resolving these errors helps with fixing issues with QuickBooks updates.

Follow the steps below to understand how to operate the QuickBooks Diagnostic Tool:

1. Step: Visit the official website of Intuit and download the QuickBooks Install Diagnostic Tool
2. Step: Save the file in your system
3. Step: Check for QuickBooksDesktopinstallDiagnosticTool.exe on your Desktop
4. Step: Double-click on the file and run it
5. Step: To proceed, click on the “Yes” button when the licensing window appears
6. Step: Click on the Proceed button and begin the scan
7. Step: Once done with the scan, restart your computer
8. Step: You might also be required to re-register or re-activate your QuickBooks software
9. Step: Check if your Windows Operating system is up-to-date
10. Step: Save it to your PC and close all the background processes related to QB
11. Step: Launch the QB install Utility
12. Step: Ensure that all the necessary extensions and components are updated, and then restart your PC
13. Step: Once done with all the above processes, restart your PC to conclude the operation.

Solution 8: Check Compatibility of QuickBooks with the Installed Antivirus On your System

Few antivirus software may interfere with the functioning and compatibility of QuickBooks Online and cause QuickBooks online slow errors.

Follow the steps below to restrict or stop the impact of antivirus software on QuickBooks:

1. Step: Press the Windows and R keys together to launch the command box
2. Step: Type MSConfig and then press Enter
3. Step: Reboot the machine and test the performance of the application
4. Step: If testing is completed, repeat the process
5. Step: Open the run box again by clicking WIndows+R and typing MSConfig
6. Step: Opt for the standard configuration and click OK to confirm
7. Step: Restart your computer and check if QuickBooks performance has improved.

Solution 9: Performing a Reset for .TLG File

Users can follow the below-mentioned steps to perform a reset.TLG file:

1. Step: Open QuickBooks and click on a file
2. Step: Prepare a backup for the corporate file
3. Step: Click on Options and then select Desktop as the location of the File Backup
4. Step: On the next screen, ensure that verification is completed, and then click OK
5. Step: Click on Save It Now and then click Next.

Solution 10: Defragmentation of the Disc Corporate File

Users can follow the below-mentioned steps to perform a defragmentation of the disc corporate file to fix QuickBooks Online Slow:

1. Step: Users can generate a restore point with “Restore a Portable File,” as the corporate data is located in the system
2. Step: You can attempt disc defragmentation after creating a portable file
3. Step: Remember to refrain from defragmenting your disc in case you are using a SSD
4. Step: Press the start button and select all programs
5. Step: Select Accessories on the next screen, followed by selecting System Tools, and then choose the Defragmentation option
6. Step: Conclude the step by following the on-screen directions to finish the process on your hard drive.

Solution 11: Monitoring and Examining the Speed of the UNC Path

1. Step: Press Windows+E to check for the server name in the network location name
2. Step: Once on the screen, you will see mapped discs highlighted in order as follows: X, Z, Y, and so on.
3. Step: The server name concerned for this process is ().
4. Step: Remember the server name and write the computer server name and shared folder name in the following format: ServerNameSharedFolderName.
5. Step: Keeping a record of the pathname, select Open or Restore a Company File in QuickBooks
6. Step: Select a company File and then click Next
7. Step: Provide the UNC path in the file name feed, and press Enter
8. Step: Select your company’s file from the concerned drop-down menu
9. Step: Return to QuickBooks and check whether the QuickBooks Online Slow issue is resolved.

Solution 12: Working on Improving the Performance of QuickBooks Over Network

Users can verify QuickBooks performance in a Multi-user aspect and determine if any network issue causes QuickBooks Online’s slowness. If a performance issue is found, this concludes that more than one user is logged into the business folder.

In case QuickBooks is working slowly and just one user is logged in, you can follow the below-mentioned steps to resolve this issue:

1. Step: By pressing the F2 key, launch the program
2. Step: Search for the backup folder containing the company’s data
3. Step: Make sure that there are no existing users with the QuickBooks account
4. Step: Open My Computer, locate the file path, and right-click on it. Followed by this, perform QBW enlargement
5. Step: Create a duplicate file and copy and paste it on your computer
6. Step: Open QuickBooks and perform a restore for the business file that was saved on your system
7. Step: Now launch QuickBooks and check if it is functioning slowly.

Solution 13. clear the cache of your regular browser

Your browser’s cache stores files to help websites load faster during future visits. However, these files can become outdated and may cause QuickBooks online slow to load. Clearing your cache usually resolves most problems. If issues persist, clearing cookies specific to Intuit can help, especially when using QuickBooks online.

Note: Only clear Intuit-specific cookies to avoid resetting other site preferences.

Steps to Clear Intuit-Specific Cookies in Google Chrome:

1. Open Google Chrome and click the three-dot menu icon in the top-right corner.
2. Go to Settings.
3. Select Privacy and security.
4. Click on Cookies and other site data.
5. Choose See all cookies and site data.
6. In the search bar, type “intuit” to find the relevant cookies.
7. Click Remove all shown or use the trash can icon to delete the Intuit cookies.
8. Restart Chrome for the changes to take effect.

Concluding the Troubleshoot Process!

Hopefully, the above-given information is useful for you. But if you still facing any kind of issues with your software and need professional assistance, regarding accounting, bookkeeping & accounting software-related issues then feel free to get in touch with us at +1-802-778-9005, or you can mail to us at: [email protected]

FAQs!

Q 1. What’s Causing QuickBooks Online to Freeze?

Ans. The common cause for QuickBooks Online freezing needs to be updated browser extensions. Consider upgrading to the latest versions of the browser to resolve the issue.

Q 2. Is QuickBooks Causing My Computer to Run Slowly?

Ans. There are two reasons why QuickBooks is causing your computer to run slow:

1. Not meeting the minimum RAM requirement or insufficient space in storage drives 
2. Your system has a big QuickBooks Company file.

Q 3. How do I Clear the Cache in QuickBooks Online?

Ans. To clear the cache in QuickBooks Online, follow these simple steps:

1. Open Google Chrome and click on the three dots (⋮) in the top-right corner.
2. Select Settings from the dropdown.
3. Go to Privacy and security.
4. Click on Cookies and other site data.
5. Select See all cookies and site data.
6. In the search bar, type “intuit” and then click Remove all shown.
7. Finally, restart Chrome to apply the changes.

Q 4. Why is QuickBooks Online Currently So Slow Today?

Ans. QuickBooks’ slow performance on certain days is because of minor server issues fixed within an hour or so. Relaunch QuickBooks, and if the issue is not resolved, try opening it from a different system.

Q 5. How to Fix QuickBooks Running Slow After an Update?

Ans. To fix QuickBooks running slow on your computer, follow the below measures:

1. Install a faster internet source
2. Consider appropriate server and device management
3. Create a backup
4. Keep a check for corrupted or damaged files.