Resolve Intuit Data Protect Not Working Issue in QuickBooks

Highlights (Key Facts & Solutions)

Extractive Summary (Key Facts and Solutions)

• Primary Causes: IDP failure is commonly due to firewall blockage, inadequate local disk space, incorrect user permissions for the background service (IBuEngHost.exe), or outdated .NET Framework components.
• Firewall Exceptions (Must be Allowed):
  • Executable Files: QBIDPService.exe, IBUenghost.exe, and IntuitDataProtect.exe.
  • TCP Ports: 80 (Incoming) and 443 and 16841 (Outgoing).
• Critical Permissions Check: The IBuEngHost.exe process must run under the SYSTEM user in Windows Task Manager; otherwise, backups will fail, reporting files as “unreachable.”
• System Requirements: The computer must meet specific system components:
  • The hard drive must utilize the NTFS file system.
  • Free local disk space must be at least two times the largest file set plus 100 MB in the IDP work folder.
  • Microsoft .NET Framework 4.8 Runtime must be installed and functional.
• Troubleshooting Utility: The Intuit Data Protect Diagnostic Tool can be run by pressing Control + F2 within the About Intuit Data Protect window to automatically detect and report firewall and connection issues.
• IDP Update: The latest version of IDP should be downloaded by checking the Data Protect box in the Update QuickBooks Desktop menu.
• 6000 Series Link: Resolving company file access errors like the 6000 series is essential, as these network and file path issues prevent IDP from reading the .QBW file for backup.

Overview

QuickBooks automatically backs up data by using Intuit Data Protect (IDP), which acts as a powerful weapon against data loss. However, when Intuit Data Protect malfunctions, you may find yourself and your business data unprotected and your work interrupted.

Intuit Data Protect (IDP) is an integrated backup and recovery service with QuickBooks that ensures your critical business data is securely backed up and can be recovered in case of system crashes, hardware failures, or other emergencies.

It is highly recommended that IDP be used to protect your data. Some of the problems that can be encountered include backup failures, connection problems, or conflicts in the software being run.

What is Intuit Data Protect in QuickBooks?

Intuit Data Protect is a subscription-based backup solution included with QuickBooks Desktop Pro Plus, Premier Plus, and Enterprise. It keeps your business data safe, encrypted and accessible, protecting it from loss or damage due to viruses, file corruption, and other such causes.

With Intuit Data Protect, you can make backups of the data and folders kept in QuickBooks and sync, restore, and access your data anytime, anywhere, with bank-level security and 45-day version history.

What is Intuit Data Protect (IDP) Not Working Error?

The Intuit Data Protect (IDP) Not Working Error occurs when there’s an issue with the connection between your system and IDP servers, or there may be a problem on the server end. When this error happens, Intuit Data Protect fails to back up your company files and folders, leading to a failure in securing your data.

When running Intuit Data Protect (IDP), you get the following error message on your desktop screen:

“Intuit Data Protect Backup Failed: Firewall or connection issue”

Intuit Data Protect Backup Incomplete: Files were open or unreachable, which prevented successful Backup.

Intuit Data Protect Backup Failed: A damaged or corrupted configuration file caused the backup failure.

Intuit Data Protect Not Backing Up: Firewall or connection issues are disrupting the backup process.

Intuit Data Protect Backup Incomplete: Files did not backup because they were open or not reachable.

Common reasons for this error include firewall settings, insufficient memory or disk space, outdated software, or other technical issues.

To resolve it, consider checking your firewall settings, ensuring sufficient memory and space, running the IDP Diagnostic Tool, and updating Intuit Data Protect to the latest version. Proper troubleshooting can help address this error and ensure the security of your critical data.

What are the instances you encounter when “The Error Intuit Data Protect Not Working ‘Backup Failed” Emerges?

Here are some instances users might face if an Intuit Data Protect Not Working Error emerges:

• Intuit Online Backup Not Responding
• Insufficient space in your system hard drive
• Backup Failures Due to Internet Connectivity
• Scheduled Backup Not Working
• Installation Issues with Intuit Data Protect
• Error Codes 8991 and 302
• Login Errors in Intuit Data Protect
• Intuit Data Protect Not Visible on Your Computer
• Misplaced IDP Icon in Windows Taskbar

eBetterBooks: Quick Fixes

Problem	Solution
The outdated version of Intuit Data Protect can impact the file or data backup process.	Download and install the latest Update of Intuit Data Protect.
When attempting to log in, you encounter the error message “Incorrect Login Credentials due to Entering incorrect IDP login username and password.”	Enter the correct credentials.
The error appears because the firewall is blocking the IDP services.	Include the ports used by QB and IDP as exceptions in the Windows Firewall settings.
The error message may pop up if the IDP web address is not added as a trusted source in the browser settings.	Add the Intuit Data Protect (IDP) to the trusted sites.
.NET framework might not be compatible with the specific version expected by IDP if it is damaged or corrupted, and this leads to incompatibility issues.	Use the Control Panel to repair the .NET Framework.
Users may encounter an error related to NTFS files when the operating system tries to use a different file system instead of NTFS.	Properly configure the NTFS permissions to prevent unauthorized access while backing up the data files.

Reasons Behind intuit data protect backup Has stopped working:

• Intuit Data Protect is not updated: An outdated version of Intuit Data Protect can affect the file or data backup process.
• Insufficient physical memory: Insufficient physical memory can prevent Intuit Data Protect (IDP) from functioning properly, as it requires a minimum of 150MB of free memory to run.
• Incorrect Login Credentials: Enter the incorrect IDP login username and password.
• Firewall Blocking: The Windows firewall might block Intuit Data Protect services.
• IDP Web Address Not Trusted: Intuit Data Protect (IDP) web address is not added as a trusted source in the browser settings.
• Damaged .NET Framework: Damaged or corrupted .NET Framework can cause instability, which affects the reliability of backups.
• NTFS File: When the operating system is using some other file and not the NTFS file.
• Running the IBuEngHost.exe file on Local User: When a user is running the IBuEngHost.exe file on local users on Windows instead of the system user.

How to fix issues when you can’t back up your QuickBooks Desktop data file with Intuit Data Protect?

Note: To ensure successful backups, you must have at least twice the size of your largest file set, plus an additional 60MB of free space in the following location on your computer:
C:\Documents and Settings\Administrator\Local Settings\Application Data\Intuit\Intuit Data Protect.

Make sure to verify that your system meets these space requirements to avoid backup issues.

There are several troubleshooting methods you can try if you’re facing issues with Intuit Data Protect not working. Follow the steps mentioned below to resolve the issue:

Solution 1: Make sure the Windows firewall isn’t blocking Intuit Data Protect

To fix issues when you can’t back up your QuickBooks Desktop data file with Intuit Data Protect, follow these steps:

Step 1: Adjust Windows Firewall Settings

1. Press the Windows key and search for Firewall.
2. Select Allow an app through Windows Firewall, then click Allow another app.
3. Browse to Program Files (x86)\Common Files\Intuit\Data Protect.
4. Add QBIDPservice.exe, IBUenghost.exe, and IntuitDataProtect.exe to the firewall.
5. Ensure Private Network is selected for each file.

Step 2: Add Intuit Data Protect to Trusted Sites

1. Press the Windows key and search for Internet options.
2. Go to the Security tab, select Trusted sites, then click Sites.
3. Add these websites:
   • backup.com
   • *.intuit.net
   • *.intuit.com
   • *.intuitdataprotect.com
   • *.quickbooks.com
   • workplace.intuit.com
   • emerald.backup.com (a new trusted site that updates your Intuit Data Protect certificates)
4. Uncheck Require server verification (https) for all sites.
5. Click Close, then OK.

After making these changes, try backing up with Intuit Data Protect. If it still doesn’t work, check for issues with third-party antivirus software, which may be blocking important files. If it’s still not working, continue to the next solution.

Solution 2: Download and Install Latest Intuit Data Protect (IDP) Version

Step 1: Access the Update Tab

1. Select Update QuickBooks from the Help menu.
2. Choose the Update Now tab.
3. Ensure that you select Data Protect from the list.
4. Choose Get Updates.

Step 2: Update the Data

1. Go to the Toolbar and select the up arrow ^.
2. Right-click the Intuit Data Protect icon and choose About Intuit Data Protect.
3. Select Update.

Step 3: Finish the Process

Select OK when it’s finished.

Solution 3: Run IBuEngHost.exe as a System User

IBuEngHost.exe is a process that may cause errors when Intuit Data Protect (IDP) cannot back up open files. IDP is a subscription service that safeguards QuickBooks data files from loss or damage.

Note: Make sure QuickBooks is installed with an Admin user to allow Intuit Data Protect to function properly. If the issue persists, consider uninstalling and reinstalling QuickBooks with a Windows Admin user.

Solution 4: Allow permission for Intuit Data Protect in your firewall settings

To grant permission for Intuit Data Protect in your firewall settings, follow these steps to ensure it isn’t blocked:

Steps:

• If you receive a message saying the files already exist, you’re all set.

Solution 5: Check the drive file system to verify it is NTFS

Points to Consider:

• If your QuickBooks company file (with the extension . QBW) and Intuit Data Protect are not on the same computer, ensuring that the company file is closed in QuickBooks during Backup. This ensures a successful backup process.
• When backing up a file located on a network resource, use a mapped drive rather than the UNC path (\).
• UNC paths can cause issues, so stick to mapped drives for smoother backups.
• If you encounter any other issues with IDP, refer to the Troubleshoot Common Intuit Data Protect Problems guide.

Solution 6: Add Windows Firewall Ports

Limiting the Windows Firewall rules can create obstacles to the seamless operation of QuickBooks and IDP.

However, including the ports used by QB and IDP as exceptions in the Windows Firewall settings can effectively resolve the Intuit QuickBooks cloud server backup error.

1. Go to the Start menu.
2. In the Search Bar, type and enter the Control Panel.

3. In the Control Panel, go to the System and Security section.

4. Click on Windows Firewall.

5. Inside the Windows Firewall settings, select Advanced Settings.
6. On the left side of the Advanced Settings section, locate and click on Inbound Rules.
7. From the right side, choose the New Rule.
8. Select Port.
9. Protocol and Ports: Choose TCP and enter the following port numbers:
10. Incoming port 80
11. Outgoing ports 443 and 16841
12. Action: Select Allow the connection.
13. Profile: Keep all profiles checked (Domain, Private, Public).
14. Click Next and follow any additional prompts that appear.
15. Repeat steps 1-4 for Outbound Rules.
16. After applying these changes, verify if the Intuit QuickBooks desktop cloud backup error persists.

Note: Remember that HTTP ports 80 and 443 are crucial for connecting Intuit Data Protect to the internet. If your browsers can access secure websites, IDP should function smoothly.

Solution 7: Repair the Microsoft .NET Framework

The .NET framework plays a vital role in ensuring the seamless operation of Intuit Data Protect (IDP). If you encounter any errors related to this framework, it is advisable to repair it to maintain smooth functionality.

Consider the following steps mentioned below for the NET framework in Microsoft:

Let’s examine if the check boxes are selected or not for .NET Framework 4.5, 4.6, 4.7, and 4.8:

.NET Framework is disabled	.NET Framework is already enabled
Tap to turn it ON.Click OK to save the changes. Restart your computer.	Tap on the checkbox to turn it OFF. Click OK to store the changes. Reboot your device. After rebooting, tick the .NET Framework 4.5 or later box. Validate these modifications and reboot again.

Configuring the .NET Framework 3.5 SP1 settings:

If the .NET Framework 3.5 SP1 box is already tick-marked	If the .NET Framework 3.5 SP1 box isn’t tick-marked yet
Click the checkbox to remove the tick mark. Save the changes by clicking OK. Reboot your system. Revisit the exact location to mark the .NET 3.5 SP1 framework. Save and reboot your device.	Tap the box to mark it. Click OK. Restart your computer.

Solution 8: Run the Intuit Data Protect Diagnostic Tool

The Intuit Data Protect Diagnostic Tool is a utility designed by Intuit to address errors like “QuickBooks Intuit Data Protect has Stopped Working.” This tool meticulously scans the computer’s memory and associated components, identifying and rectifying issues to ensure smooth functionality.

Follow the recommended steps to resolve the issue.

For example, if it identifies problems with firewall configurations or conflicts with third-party security programs:

• Software or hardware reconfiguration may be necessary to gain access to IDP files.
• Visit the manufacturer’s website to configure your software or hardware appropriately.
• Consider adding exceptions for the following paths:
  • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
  • C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe
  • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
  • After making the necessary adjustments, reboot your device to apply the changes.

Solution 9: Free Local Disk Space

To resolve disk space issues, consider these steps:

Step 1: Free Up Space

Delete unnecessary files or programs that you no longer use. Empty your recycle bin and clear temporary files to free up additional space.

Step 2: Move Files

If possible, transfer the files you are backing up to a drive with more available space. This can help ensure your backup process runs smoothly.

How to Take Backups in Intuit Data Protect (IDP)?

Here are the steps to back up your files using Intuit Data Protect (IDP) after trying individual solutions:

Bottom Line

Intuit Data Protect serves as a protective tool for your crucial QuickBooks data. It guards against corruption, compromise, or loss, ensuring maximum data security through advanced encryption standards.

If you require expert assistance, call our experts at 1-802-778-9005. When you connect with one of our professionals, describe your technical concerns and receive relevant guidance for troubleshooting the Intuit Data Protect backup failed error.

FAQ’s

1. What are the specific executable files and network ports I must allow in my Windows Firewall for IDP to work?

Firewall interference is the leading cause of Intuit Data Protect (IDP) backup failures, often resulting in “Firewall or connection issue” error messages. To ensure IDP can communicate with Intuit’s servers, you must explicitly allow three program files and three communication ports through both your inbound and outbound Windows Firewall rules.

• Executable Files to Allow:
  • QBIDPService.exe
  • IBUenghost.exe
  • IntuitDataProtect.exe
• Essential TCP Ports to Open:
  • Incoming Port: 80 (HTTP communication)
  • Outgoing Ports: 443 (Secure HTTPS communication) and 16841 (Intuit-specific service port)

2. Why does IDP fail to back up my files even if they are closed, and how do I fix the IBuEngHost.exe process error?

This specific issue, where IDP reports a “Backup Incomplete: Files were open or unreachable” error, is often a permissions problem related to a critical background process. The IBuEngHost.exe file, which handles the core backup process, must run with the highest system-level permissions.

• The Issue: If the User Name column for IBuEngHost.exe in Windows Task Manager’s Details tab shows anything other than SYSTEM, IDP cannot access or secure opened or recently used files.
• The Fix:
  1. Ensure the QBIDPService.exe service is running (check via services.msc).
  2. If the service is running but the user is incorrect, you may need to reinstall QuickBooks Desktop using a Windows administrator account to correctly set the necessary permissions for the service to run as SYSTEM.

3. What is the minimum required disk space needed on my local drive for IDP to perform a successful backup?

Intuit Data Protect requires temporary working space on your local computer to stage, compress, and encrypt the backup files before uploading them to the cloud. Insufficient local space is a common cause of “Out of disk space” or general backup failed errors.

• Required Free Space: The space is only required from the IDP work folder location (LocalApplicationData\Intuit\Intuit Data Protect). It must have free space that is at least:
  • Twice the size of the largest file set to back up
  • Plus an additional 100 MB
• Example: If your largest file set to back up is 500 MB, you must have at least 1GB +100 MB 1100 MB) of free space in the IDP work folder.

4. How can I ensure I am running the latest version of Intuit Data Protect, and what are the steps to update it manually?

An outdated IDP application can lead to compatibility and connectivity issues, often requiring the latest version (e.g., v1.70.21.5009) to handle browser engine transitions (Chromium Embedded Framework) and security updates.

• Steps to Manually Update IDP:
  1. Open your QuickBooks Desktop application, go to the Help menu, and select Update QuickBooks Desktop.
  2. Go to the Update Now tab, ensure the Data Protect checkbox is selected, and click Get Updates (Step 1: Download).
  3. After the download, look for the green padlock icon (IDP) in the Windows system tray.
  4. Right-click the IDP icon, select About Intuit Data Protect, and then click the Update button to install the latest version (Step 2: Install).

5. Why do errors like the 6000 series prevent IDP from working, and what is the primary connection?

The 6000 series errors (e.g., -6000,-83 or -6000,-301) are typically related to QuickBooks company file access and network hosting issues. They prevent IDP from creating a successful backup because IDP requires stable, unblocked access to the .QBW file.

• The Connection: These errors signal a broken file path, missing configuration files, or hosting conflicts that directly interfere with IDP’s ability to read and lock the company file for backup.
• Actionable Fixes for Resolution: The fix involves resolving the fundamental file access issue, often by:
  • Renaming the configuration files (.ND and .TLG).
  • Checking that only the server is hosting multi user access.
  • Configuring the firewall exceptions for QuickBooks programs.
  • Running the QuickBooks Database Server Manager.

6. What are the key Windows and system components required for IDP that may fail and cause a backup error?

Intuit Data Protect relies on specific, well-functioning Windows components, and damage to these is a frequent cause of backup failure, especially configuration and connection errors.

• Essential System Requirements and Components:
  • Microsoft .NET Framework 4.8 Runtime: Required for IDP functionality. If damaged, manual repair through the Control Panel or running the QuickBooks Install Diagnostic Tool is necessary.
  • NTFS File System: The company file must be stored on a drive using the NTFS file system, as older systems may not support the file locking and permissions IDP requires.
  • Minimum 4.0 GB RAM: This is the base system requirement for IDP operations, separate from the general QuickBooks minimum of 8 GB for a workstation.
  • Trusted Sites Added: Necessary Intuit domains must be added to the Trusted Sites list in Internet Options.

7. How do I run the Intuit Data Protect Diagnostic Tool, and what specific issues does it fix?

The Diagnostic Tool is a built-in utility that should be run after basic checks. It automates the detection and resolution of common security and configuration issues specific to IDP.

• Steps to Run the Tool:
  1. Locate the Intuit Data Protect icon (green padlock) in the Windows system tray.
  2. Right-click the icon and select About Intuit Data Protect.
  3. Press the Control + F2 keys simultaneously on your keyboard.
  4. Click Run Diagnostics.
• Issues the Tool Addresses: The tool automatically checks for and reports on:
  • Current IDP and .NET Framework version compatibility.
  • Firewall configuration issues.
  • Connection failures to the Intuit backup servers.

Disclaimer: The information outlined above for “Resolve Intuit Data Protect Not Working Issue in QuickBooks” is applicable to all supported versions, including QuickBooks Desktop Pro, Premier, Accountant, and Enterprise. It is designed to work with operating systems such as Windows 7, 10, and 11, as well as macOS.