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Error Intuit Data Protect Not Working- Complete Solution

What Does Intuit Data Protect Mean? Intuit Data Protect

What Does Intuit Data Protect Mean?

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Intuit Data Protect is a backup solution which is subscription-based offered by Intuit. It is included in all QuickBooks Desktop Pro Plus, Premier Plus, and QuickBooks Enterprise subscriptions. It is designed to protect your data from loss or damage due to viruses, file corruption, and other such causes.

With Intuit Data Protect, you can make backups of the data and folders kept in QuickBooks and sync, restore, and access your data anytime, anywhere, with bank-level security and 45-day version history.

What is Intuit Data Protect Not Working Error?

The Intuit Data Protect Not Working Error refers to issues or problems encountered while using the Intuit Data Protect service. 

When this error occurs, the backup functionality may fail, which prevents your data from being properly safeguarded.

The error message emerges as:

  1. Intuit Data Protect Backup incomplete: Files were open or unreachable, which prevented successful Backup.
  2. Intuit Data Protect backup failed: A damaged or corrupted configuration file caused the backup failure.
  3. Intuit Data Protect not backing up: Firewall or connection issues are disrupting the backup process.

Common reasons for this error include firewall settings, insufficient memory or disk space, outdated software, or other technical issues.

To resolve it, consider checking your firewall settings, ensuring sufficient memory and space, running the IDP Diagnostic Tool, and updating Intuit Data Protect to the latest version. Proper troubleshooting can help address this error and ensure the security of your critical data.

What are the instances you encounter when “The Error Intuit Data Protect Not Working ‘Backup Failed” Emerges?

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Here are some instances users might face if an Intuit Data Protect Not Working Error emerges:

  • Intuit Online Backup Not Responding
  • Backup Failures Due to Internet Connectivity
  • Scheduled Backup Not Working
  • Installation Issues with Intuit Data Protect
  • Error Codes 8991 and 302
  • Login Errors in Intuit Data Protect
  • Intuit Data Protect Not Visible on Your Computer
  • Misplaced IDP Icon in Windows Taskbar

eBetterBooks: Quick Fixes

  • Problem: The outdated version of Intuit Data Protect can impact the file or data backup process.
  • Solution: Download and install the latest Update of Intuit Data Protect.
  • Problem: When attempting to log in, you encounter the error message “Incorrect Login Credentials due to Entering incorrect IDP login username and password.”
  • Solution: Enter the correct credentials.
  • Problem: The error appears because the firewall is blocking the IDP services.
  • Solution: Include the ports used by QB and IDP as exceptions in the Windows Firewall settings.
  • Problem: The error message may pop up if the IDP web address is not added as a trusted source in the browser settings.
  • Solution: Add the Intuit Data Protect (IDP) to the trusted sites.
  • Problem: .NET framework might not be compatible with the specific version expected by IDP if it is damaged or corrupted, and this leads to incompatibility issues.
  • Solution: Use the Control Panel to repair the .NET Framework.
  • Problem: Users may encounter an error related to NTFS files when the operating system tries to use a different file system instead of NTFS.
  • Solution: Properly configure the NTFS permissions to prevent unauthorized access while backing up the data files.

Reasons Behind Why Error Intuit Data Protect Not Working Occurs

  • Intuit Data Protect is not updated: An outdated version of Intuit Data Protect can affect the file or data backup process.
  • Incorrect Login Credentials: Enter the incorrect IDP login username and password.
  • Firewall Blocking: The Windows firewall might block Intuit Data Protect services.
  • IDP Web Address Not Trusted: Intuit Data Protect (IDP) web address is not added as a trusted source in the browser settings.
  • Damaged .NET Framework: Damaged or corrupted .NET Framework can cause instability, which affects the reliability of backups.
  • NTFS File: When the operating system is using some other file and not the NTFS file.
  • Running the IBuEngHost.exe file on Local User: When a user is running the IBuEngHost.exe file on local users on Windows instead of the system user.

How to Troubleshoot Intuit Data Protect Not Working Error?

There are several troubleshooting methods you can try if you’re facing issues with Intuit Data Protect not working. Follow the steps mentioned below to resolve the issue.

Solution 1: Download and Install Intuit Data Protect

  • Select Update QuickBooks from the Help menu.
  • Choose the Update Now tab.
  • Ensure that you select Data Protect from the list.
  • Choose Get Updates.
  • Go to the Toolbar and select the up arrow ^.
  • Right-click the Intuit Data Protect icon and choose About Intuit Data Protect.
  • Select Update.
  • Select OK when it’s finished.

Solution 2: Add Intuit Data Protect in Trusted Sites

Adding Intuit Data Protect to your trusted sites is important to ensure smooth functionality and prevent any potential issues. Here are the steps you can follow:

  1. Open browser.
  2. Navigate to the Security or Privacy settings.
  3. Select Trusted Websites.
  4. Add *.intuit.com to the list of trusted sites.
  5. Save the changes.
  6. Choose the specific sites you want to add. This includes both Intuit Data Protect and other Intuit websites.
    • .intuit.com
    • .intuit.net
    • Emerald.backup.com
    • .quickbooks.com
    • backup.com
    • .intuitdataprotect.com
  7. Add each site individually to your trusted sites list.
  8. Click the Close button after adding all the necessary sites.
  9. Click on OK to save your changes.

Solution 3: Run IBuEngHost.exe as a System User

  • Right-click on your Taskbar and select Start Task Manager.
  • Find the process named IBuEngHost.exe in the Processes tab.
  • Check the User Name column. If it shows anything other than System, IDP won’t be able to back up opened files.
  • Select ‘Show processes from all users’ to see IbuEngHost.exe if needed. 
  • Ensure that QBIDPService.exe is started to correct this.
  • Open the Services Console by typing Services. msc in the Windows run line and hit Enter.
  • Look for QBIDPService.exe. It should show a Status of Start. If not, start the service and then restart your PC.
Note: Make sure QuickBooks is installed with an Admin user to allow Intuit Data Protect to function properly. If the issue persists, consider uninstalling and reinstalling QuickBooks with a Windows Admin user.

Solution 4: Check the drive file system to verify it is NTFS

  • Open My Computer.
  • Right-click on the C Drive.
  • Select Properties.
  • Verify NTFS is the file system listed.

Points to Consider:

  • If your QuickBooks company file (with the extension . QBW) and Intuit Data Protect are not on the same computer, ensuring that the company file is closed in QuickBooks during Backup. This ensures a successful backup process.
  • When backing up a file located on a network resource, use a mapped drive rather than the UNC path (\).
  • UNC paths can cause issues, so stick to mapped drives for smoother backups.
  • If you encounter any other issues with IDP, refer to the Troubleshoot Common Intuit Data Protect Problems guide.

Solution 5: Add Windows Firewall Ports

Limiting the Windows Firewall rules can create obstacles to the seamless operation of QuickBooks and IDP.

However, including the ports used by QB and IDP as exceptions in the Windows Firewall settings can effectively resolve the Intuit QuickBooks cloud server backup error.

  • Go to the Start menu.
  • In the Search Bar, type and enter the Control Panel.
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  • In the Control Panel, go to the System and Security section.
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  • Click on Windows Firewall.
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  • Inside the Windows Firewall settings, select Advanced Settings.
  • On the left side of the Advanced Settings section, locate and click on Inbound Rules.
  • From the right side, choose the New Rule.
  • Select Port.
  • Protocol and Ports: Choose TCP and enter the following port numbers:
  • Incoming port 80
  • Outgoing ports 443 and 16841
  • Action: Select Allow the connection.
  • Profile: Keep all profiles checked (Domain, Private, Public).
  • Click Next and follow any additional prompts that appear.
  • Repeat steps 1-4 for Outbound Rules.
  • After applying these changes, verify if the Intuit QuickBooks desktop cloud backup error persists.
Note: Remember that HTTP ports 80 and 443 are crucial for connecting Intuit Data Protect to the internet. If your browsers can access secure websites, IDP should function smoothly. 

Solution 6: Repair the .NET Framework of Microsoft

The .NET framework plays a vital role in ensuring the seamless operation of Intuit Data Protect (IDP). If you encounter any errors related to this framework, it is advisable to repair it to maintain smooth functionality. Consider the following steps mentioned below for the NET framework in Microsoft:

  • Close all active programs and navigate to the Start menu.
  • Search for the Control Panel in the Start menu’s search field and locate it among the programs.
  • Go to the Programs and Features in the Control Panel.
  • Click on Uninstall a Program.
  • Look for the Turn Windows Features On or Off button and click it.
  • From the list, search and manage the .NET Framework settings.

Let’s examine if the check boxes are selected or not for .NET Framework 4.5, 4.6, 4.7, and 4.8:

.NET Framework is disabled.NET Framework is already enabled
Tap to turn it ON.Click OK to save the changes.Restart your computer.Tap on the checkbox to turn it OFF.Click OK to store the changes.Reboot your device.After rebooting, tick the .NET Framework 4.5 or later box.Validate these modifications and reboot again.

Configuring the .NET Framework 3.5 SP1 settings:

If the .NET Framework 3.5 SP1 box is already tick-markedIf the .NET Framework 3.5 SP1 box isn’t tick-marked yet
Click the checkbox to remove the tick mark.Save the changes by clicking OK.Reboot your system.Revisit the exact location to mark the .NET 3.5 SP1 framework.Save and reboot your device.Tap the box to mark it.Click OK.Restart your computer.

Solution 7: Use the Intuit Data Protect Diagnostic Tool

The IDP Diagnostic Tool is a utility designed by Intuit to address errors like “QuickBooks Intuit Data Protect has Stopped Working.” This tool meticulously scans the computer’s memory and associated components, identifying and rectifying issues to ensure smooth functionality.

  • Locate the green padlock icon representing Intuit Data Protect on your Desktop or Taskbar.
  • Typically, you’ll find it in the Windows System tray at the bottom-right corner of your screen.
  • Click on the About Intuit Data Protect option.
  • Press the Ctrl + F2.
  • Click on the Run Diagnostics.
  • The tool will scan for any errors or issues.
  • If any issues are detected, an error prompt will appear.
  • Follow the recommended steps to resolve the issue.
  • For example, if it identifies problems with firewall configurations or conflicts with third-party security programs:
    • Software or hardware reconfiguration may be necessary to gain access to IDP files.
    • Visit the manufacturer’s website to configure your software or hardware appropriately.
    • Consider adding exceptions for the following paths:
      • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
      • C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe
      • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
      • After making the necessary adjustments, reboot your device to apply the changes.

How to Take Backups in IDP?

Here are the steps to back up your files using Intuit Data Protect (IDP) after trying individual solutions:

  1. Look for the IDP icon in the bottom right corner of your screen. Right-click on it and select Open Intuit Data Protect.
  2. Click on the Back Up Now button in the IDP window.
  3. Select all the files and folders you want to back up.
  4. Click on Continue and then Back Up Now. A pop-up will confirm the success of the backup process.
  5. Click OK to complete the Backup via Intuit Data Protect.

Bottom Line

Intuit Data Protect serves as a protective tool for your crucial QuickBooks data. It guards against corruption, compromise, or loss, ensuring maximum data security through advanced encryption standards.

If you require expert assistance, call our experts at xxxxxxx. When you connect with one of our professionals, describe your technical concerns and receive relevant guidance for troubleshooting the Intuit Data Protect backup failed error. 

FAQ’s

How can I clear the cache and temporary files to resolve the IDP stopped working error?

Here are the steps to clear the Intuit Data Protect update failed error by clearing the Internet Explorer cache, cookies, SSL state, and temporary files:

  1. Open Internet Explorer.
  2. Go to the Tools section.
  3. If you can’t find Tools, click on Internet Options.
  4. Press the Alt button once to unhide hidden folders.
  5. Move to the General tab and click on Delete.
  6. Check the following boxes:
    • Temporary internet files
    • Website files
    • Cookies and web data
    • History
    • Form data
    • InPrivate Filtering
  7. Uncheck Favorites preserved and the box of website data.
  8. Click Delete to clear the items.
  9. Move to the Content tab.
  10. Finally, select Clear SSL State and click OK.

By : February 5, 2024
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