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How to Fix QuickBooks Error 12029? Causes and Solutions

How to Fix QuickBooks Error 12029? Causes and Solutions

How to Fix QuickBooks Error 12029? Causes and Solutions

Regular updates are essential for QuickBooks and its associated components, just like any other Windows application. However, users may encounter errors while updating QuickBooks, which involves downloading and installing external files on the system. The Windows operating system needs to verify external files for security reasons, which can lead to errors in QuickBooks. For example, QuickBooks Error 12029 is a payroll-related error, generally occurs when users try to download updates for QuickBooks Desktop and payroll. This article will explore the reasons behind the occurrence of the 12029 error and outline some highly effective troubleshooting methods to fix it.

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What Is QuickBooks Error Code 12029?

QuickBooks Error 12029 belongs to the 12000 series of QB errors, also known as a network time-out error. Users encounter this error while attempting to update the payroll application or QuickBooks desktop. It can also occur when servers are connected to a weak network and the users will receive an error message stating “QuickBooks Update Error 12029.”

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What are the Causes of Error 12029 in QuickBooks Payroll Update?

The QuickBooks Error code 12029 occurs when QuickBooks Desktop can’t successfully connect to the internet or misconfigurations within the Windows operating system. But the primary causes of this error are the internet latency and firewall settings. Below, we’ve mentioned all the factors that lead to the occurrence of QuickBooks update error 12029.

Internal Causes

  • If the QuickBooks failed to connect to the internet.
  • If  there are some other connection issues in QuickBooks.
  • It’s possible that the server could be blocked.
  • Another common internal reason is QB update timeout.
  • The windows operating system starts responding slow to your inputs.
  • The company file might be corrupted.
  • If the Windows operating system is not updated to the latest version.

External Causes

  • If the download of the update file gets interrupted by Windows Firewall or third-party security software like antivirus or anti-malware programs.
  • The firewall/ internet settings are restricting QuickBooks software access to the server.
  • Internet Explorer is not set as the default browser.
  • If the SSL certificate within the application has expired or is invalid.

Symptoms that Shows up When You Get Error 12029?

To avoid any confusion about what the QuickBooks 12000 series error means, different words have been used. So, here’s a list of easier-to-understand terms that are synonyms for Payroll Error 12029.

  1. QuickBooks Payroll update error 12029
  2. QuickBooks Desktop update Error 12029
  3. QuickBooks Service messages Error 12029
  4. Payroll Error 12029 in QuickBooks
  5. Network time-out error in QuickBooks

How to Troubleshoot QuickBooks Error Code 12029?

There is no single method to fix Error Code 12029. Hence, we have listed down all possible troubleshooting methods that may resolve Error 12029.

Method 1: Check the Internet Connection Settings

optimize internet explorer settings

Having a stable internet connection is essential for a smooth update process. The steps provided below will help you check your internet connection settings to make sure that any misconfiguration isn’t leading to the causing of Payroll error error 12029.

  • Go to Internet Explorer, then visit any safe site. You can also try to check the accessibility.
  • If the user can access the website without any issue, then follow these further steps:
  • First, make sure your your computer is connected to the internet and there are no issues with it.
  • Next, make sure that the date and time on your computer are accurate.
  • Now, open Internet Explorer and look at the top for a menu called “Tools.” Click on that.
  • After that, click on “Internet Options”.
  • Go to advanced –> Reset/ Restore Defaults option.
  • Afterward, click on the “Apply” button and then the “OK” button.
  • At last, apply the changes and update QuickBooks Desktop and Payroll by running their respective updates.

Method 2: Configure SSL Settings for Internet Explorer

Medium High Settings in Internet Options
Local Area Network LAN Settings
Restore advanced settings
Internet Explorer Advanced Settings

QuickBooks uses Internet Explorer to access the internet. Hence, we need to ensure that the system has Internet Explorer as the default browser.

optimize internet explorer settings
  • Close QuickBooks. Go to Internet Explorer –> Tools –> Internet Options. (If you can’t find Tools, press ALT)
  • After that, go to security tab and select the Globe symbol. Also, ensure the security level is kept Medium-high.
  • Now, go to connections tab and click on “LAN Settings.” Make sure the box that says “Automatically Detect Settings” has a checkmark in it.
  • After selecting Automatically Detect Settings –>Also, ensure that the Proxy Server box is unchecked.
  • Go to advanced tab –> Select Restore Advanced Settings.
  • Also in advance tab make sure SSL 2.0 & SSL 3.0 is check marked.
  • Now scroll down and make sure that the checkbox next to “TLS 1.2” has a checkmark, while the checkboxes next to “TLS 1.0” and “TLS 1.1” are empty.

After that, close the Internet Explorer and restart the system to check if QuickBooks Error 12029 is resolved or not.

You May Also Face: QuickBooks Update Error Code 1328

Method 3: Install/Update Security Certificate to Get Rid of QuickBooks Error Code 12029

If any software has its security certification, it states that the application is legal and legit. Hence, it can download and Install QuickBooks updates only from the update server if it has the security certificate

QuickBooks Desktop Properties
QuickBooks Open File Location Option
QuickBooks Desktop Digital Signatures Details
  • Right-click the QB Desktop icon, and go to Properties.
  • After that, go to the Shortcut tab –> Open File Location and hit OK.
  • Right-click the QuickBooks.exe file and go to its properties.
  • Then, go to Digital Signature –> QuickBooks –> Details.
  • Click the View Certificate option and go to General tab and then click Install certificate.
  • Finally, go to the window of Certificate Import Wizard. Here, the user needs to set Current User as Store Location and click Next.
  • Click Next and Finish.
  • Then, click OK on the import successful window.

Finally, It will resolve the QuickBooks Error code 12029.

Method 4: Excluding QuickBooks from Firewall

Windows Firewall Advanced Settings
Windows New Inbound Rule Wizard
Windows Firewall Allow the Connection

Sometimes, a windows firewall can block an application if it assumes the software is a threat. By following the steps below, we’ll make sure QuickBooks is allowed to send and receive data from the internet. This will help QuickBooks smoothly download updates without any problems.

  • Go to Start button and in the search bar –>Type Windows Firewall
Windows Firewall Search
  • Visit the Advanced Settings, right-click on the Inbound Rules option. Then, click New Rule.
  • Go to Programs –> Next –> This Program Path.
  • After that, click the QuickBooks File Location –> Allow the connection.
  • A list of checkboxes will appear. Make sure checkmark all of them and give this rule a name.
  • Finally, follow the process of Inbound rules for outbound rules as well. However, do change the setting to outbound from Inbound.

At last, confirm the settings and check if QuickBooks payroll update error 12029 is resolved or not.

For more detailed information, follow the article (How to Add Exclusion to Windows Security Firewall)

Method 5: Verify System Time and Date

If the solutions mentioned before didn’t work, try fixing the date and time on your computer:

  1. Find the time in the bottom-right corner of your screen, then right-click on it.
  2. Choose “Adjust Date/Time.”
  3. Check if the Time zone is right. If not, click “Change Time Zone.”
  4. Make sure the time and date are correct, and then save your changes.
  5. Finally, open QuickBooks again and see if the Error 12029 is resolved.

Method 6: Open the Windows in a Safe mode then Attempt to Update

If you’re still facing QuickBooks Error 12029, you might find it helpful to start your Windows computer in Safe Mode. This can potentially fix the issue just by following these below steps:

  1. Press the Windows key and the letter “I” at the same time on your keyboard.
  2. Go to “Update & Security.”
  3. Click on the “Recovery” tab, then choose “Advanced Startup.”
  4. Follow the instructions on the screen and choose the option to restart your computer.
  5. During the restart, you’ll see a choice to open your system in Safe Mode with networking.
  6. Once your computer starts in Safe Mode, check if the error is gone.

Method 7: Clean Install of QuickBooks (Alternate Solution)

  • Reset the QuickBooks updates. After restarting your computer, try to download and install the QuickBooks update. Make sure to open the company file in single-user mode.
  • Reset Internet Explorer.
  • In Selective startup mode, perform a clean install of QuickBooks.

You can try these methods when none of the above steps have successfully resolved the issue.


We hope this article will assist you to resolve QuickBooks error 12029. If the troubleshooting steps mentioned above seem complicated, especially because they involve configuring Windows components, don’t worry! Our team of QB experts is here to help. Feel free to reach out to eBetterBooks Tech Support at 1-802-778-9005 for any technical assistance you need.


What error message display with Quickbooks Error 12029?

“Error 12029: QuickBooks failed to receive the IP address or servers.”

In this error message, QuickBooks indicates that it encountered an issue while trying to obtain the IP address or connect to the servers.

What are the factors that cause QuickBooks Error 12029?

There are several reasons that can trigger the Qb error 12029:

  • First, using an outdated version of QuickBooks application can lead to compatibility issues with current Windows versions. To avoid this, ensure you have the latest version of the software installed in your system.
  • Another possible cause is a firewall blocking QuickBooks’ internet access. To resolve this, add QuickBooks to the list of exceptions in your firewall settings, granting it necessary access.
  • Lastly, incorrect configuration of a proxy server can also result the payroll update error 12029. Verify your proxy settings and ensure QuickBooks is configured to connect directly to the internet.

How do I Run TLS 1.2 in QuickBooks?

  • First open QuickBooks Tool Hub and Select Installation Issues.
  • Then, select QuickBooks TLS 1.2 Tool from the bottom right corner.
  • Select OK to open the TLS Tool and then select Yes to the EULA Agreement.
  • Select Run.
  • Once the tool competes, select Exit.

By : January 22, 2024
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