Fix Error 9999 When Updating Bank Transactions in QuickBooks Online

QuickBooks is considered one of the trustworthy accounting software all over the world. However, many business owners encounter different error codes during accessing the company file or updating bank information. At the moment, we will be discussing one such error “QuickBooks Banking Error 9999” that occurs while updating the bank information.

Let’s go ahead and get all the required information related to QuickBooks Error Code 9999.

What is Error 9999 in QuickBooks Online Bank Feed?

QuickBooks Error 9999 is known as a reported script error that interrupts the internet connection between your bank and the QuickBooks Online program. This error message means the transactions in QuickBooks Online aren’t updating.  The script error in the browser starts with Error 9999 in QuickBooks Online. As you started facing Error 9999 in QuickBooks Online then it will not let you update any kind of bank feed or any kind of transaction from the online banking website.

It mostly appears when you are trying to update bank information or when the browser fails to execute a script from a website which prevents transactions in QuickBooks Online from updating. It shows the following error message.

“Error 9999: “Sorry, we can’t update your account. Please try updating again later.

Or.
“Error Code 9999: Can’t update.”
Or
 “Sorry we can’t update your account, Please try updating again later. (9999)”

Or 
Something isn’t working
Sorry, we can’t update your account. Please wait a few hours and try updating again (9999).

After understanding all about bank error 9999, you need to move on to its root causes.

What May Cause QuickBooks Banking Error 9999?

Here, we have listed the leading factors affecting banking Error 9999 in QuickBooks Online. You have to check out all of them respectively and apply the solutions accordingly.

• A poor internet connection is the main reason for the occurrence of this error. 
• If there is an issue with setting up the connection between QuickBooks Online and the Bank server any of them can be down. 
• A corrupted or incomplete installation may cause Banking error 9999.
• If there is a blockage to the bank access and the Intuit server, this may lead to an error.
• Sometimes, error 9999 may pop up because of browser cache and cookies.
• Windows registry sometimes gets damaged and corrupted. 
• If there is a malware attack or any virus has attacked the server then error 9999 can occur.  

Signs You See Exhibited By QB Error 1999

Before you face this error, here are the symptoms you can actually go through:

• You may start feeling like your browser is freezing, loading, or taking more time than usual then you may face QB error 1999 challenges.
• Your input from your device like the mouse or keyboard will not receive a timely response. 
• QuickBooks error message started stating “Sorry we can’t update your account, please try updating later (1999).”
• Users may face challenges when setting up the connection between the Bank Server and QuickBooks Online. 
• If any active windows or any other program may fail or not work. 
• Windows OS will work sluggishly or interrupt along with QB application. 

Important Points To Consider Before Resolving QuickBooks Banking Error Code 9999

• Choose the Report Issue on the banking transaction screen.
• Type in the Registered name along with your Email address.
• Select Submit.

How To Fix QuickBooks Online Banking Error 9999?

Banking Error 9999 in QuickBooks Online can be resolved by applying one of the below-mentioned solutions. In case, you are new to handling such technical errors, get connected with our professionals. Now, have a look at the following solutions one by one to fix bank feed error code 9999 in QuickBooks.

Solution 1: Disconnect And Reconnect Your Bank Account

Steps of disconnecting bank account from QBO

1. Firstly, go to the left side panel to choose Banking.
2. After that, click on the Edit icon that you need to disconnect.
3. Mark the “Disconnect this account on the save” box in the Account window.
4. Finally, click Save > Close.

Steps to reconnecting bank account

1. You first need to choose Add Account from the Banking tab.
2. Now, type in the bank login information and then choose Continue.
3. After that, go through the security verification instructions.
4. Choose Securely connect and select the bank that you want to reconnect.
5. Go to the Account Type drop-down list to choose your account.
6. Click Bank Account or Credit Card Account.
7. Lastly, choose +Add new if you don’t have an account and tap Connect.

Solution 2: Update Your Bank Account

1. Launch QuickBooks Online.
2. Choose the Banking tab and then click Update.
3. Follow the above-mentioned steps (4 times).
4. At last, if you are experiencing the same error, move on to the next solution.

Solution 3: Log in to the Bank Account from the Web Browser

1. Firstly, launch a web browser and open your banking website.
2. After that, log in to your account using Admin Credentials.
3. Enter OTP sent to your email for verification.
4. Once you have logged into your account, update bank feeds in QBO.

Solution 4: Clear Browser’s Cache Files

Below, we have mentioned steps for each browsing website. Go through the steps respectively to fix QuickBooks error 9999.

For Internet Explorer

1. Press and hold the Ctrl + shift + Delete keys.
2. Mark the ‘Temporary Website and Internet Files’ box on the Delete Browsing History page.
3. Click Delete.

For Google Chrome

1. Type chrome://settings/clearBrowserData and choose the Enter key.
2. Mark the Cached images and files box.
3. Tap on the Clear Data option.

For Firefox

1. Type about: preferences & privacy and choose Enter.
2. Select clear your recent history.
3. Mark Cache and select the Clear now option.

For Safari

1. Choose the Develop tab.
2. Select the Empty Caches.

Solution 5: Download Bank Transactions Manually to QBO 

1. Log in to your bank’s website and download the CSV file of your transactions to the computer.
2. Open QuickBooks Online and navigate to the Banking tab.
3. Select Upload Transactions and choose the downloaded file.
4. Map the file to the correct QuickBooks account.
5. Review and categorize the imported transactions under the For Review tab.

Solution 6: Clean Install QuickBooks Program 

1. Uninstall the current QuickBooks program from your system.
2. Download the latest version of QuickBooks from the official Intuit website.
3. Run the installer and follow the on-screen instructions to complete the installation.
4. Reactivate your QuickBooks license and log in to your account.
5. Check if the error is resolved by attempting to update your bank transactions.

Winding up!

Undoubtedly, QuickBooks Banking Error 9999 has been resolved with the assistance of the aforementioned article. If you are still facing the same issues again and again while launching the QuickBooks software, get in touch with our team.

We are all set to assist you 24/7. Give us a call at our toll-free ebetterbooks Error Support Number +1-802-778-9005. One of our experts will pick up your call and suggest you some quick solutions to resolve error code 9999 in QuickBooks Online.

Frequently Asked Questions

What is QuickBooks Banking Error 9999, and Why Does it Occur?

QuickBooks Banking Error 9999 is a script or cross-origin error that blocks the internet connection between your bank and QuickBooks Online. This error typically appears when you try to update bank information or when a browser fails to execute a script from a website. The error message may read, “Sorry, we can’t update your account. Please try updating again later.” It can be caused by issues such as incomplete software installation, poor internet connection, blocked access between the bank and the Intuit server, or browser cache and cookies.

How Can I Fix QuickBooks Banking Error 9999?

There are several methods to fix QuickBooks Banking Error 9999:

1. Disconnect and Reconnect Your Bank Account: You can disconnect the bank account from QuickBooks and reconnect it by following specific steps in the Banking tab.
2. Update Your Bank Account: Attempt to update your bank account information through the QuickBooks Online Banking tab.
3. Log in to the Bank Account via a Web Browser: Access your bank account directly from your browser and verify your login, then update bank feeds in QuickBooks.
4. Clear Browser’s Cache Files: Clear the cache and cookies from your browser to resolve any script errors causing the issue.
5. Import Transactions Manually: If the above methods do not work, download your bank transactions and manually import them into QuickBooks Online.

Why are My Bank Transactions Not Showing Up in QuickBooks?

If your bank transactions are no longer synced to QuickBooks Online then you can manually update your bank account to refresh the connection between your bank and QuickBooks Online. Using this way your transactions can be shown up automatically.

What Should I Do if QuickBooks Banking Error 9999 Persists after Trying all Solutions?

If QuickBooks Banking Error 9999 persists after trying all the suggested solutions, you can contact QuickBooks support for further assistance. You can reach out to their support team by calling the toll-free number +1-802-778-9005. They are available 24/7 to provide expert guidance and help resolve any technical issues related to QuickBooks.

How to Fix QuickBooks Checking Account Not Updating Error 9999?

To resolve QuickBooks Checking Account Not Updating (Error 9999):

1. Log in to your QuickBooks Online account.
2. Go to the Banking section from the dashboard.
3. Locate the bank account showing Error 9999.
4. Click the Update button to refresh the bank feed connection.
5. Clear your browser’s cache and Intuit-specific cookies, then attempt to update the account again.

If the error persists, disconnect and reconnect the bank account. The issue may also resolve itself within 24–48 hours after troubleshooting.

Why Won’t QuickBooks Update My Bank Account?

If QuickBooks isn’t updating your bank account, here are a few steps you can take:

1. Check for alerts on your bank account.
2. Look for website display issues that may block downloads.
3. Check for bank updates or new security requirements.

Disclaimer: The information outlined above for “Fix Error 9999 When Updating Bank Transactions in QuickBooks Online” is applicable to all supported versions, including QuickBooks Desktop Pro, Premier, Accountant, and Enterprise. It is designed to work with operating systems such as Windows 7, 10, and 11, as well as macOS.