How to Troubleshoot QuickBooks Error 1920 – Database Manager Failed to Start

In many cases, users encounter QuickBooks error 1920 when they try to access or create a company file in QuickBooks software. This error code 1920 is related to QuickBooks Database Server Manager, which fails to start and ends up resulting in this error code.

There are multiple factors that are related to the occurrence of the error code 1920 in QuickBooks. Go through the complete article to resolve this problem.

What is quickbooks error 1920, & How does it Look when occurs

QuickBooks error 1920 is a QuickBooks Database Server Manager, which occurs when the QBCFMonitorService failed to initiate the service. QuickBooks Database Server Manager is a tool that permits multiple users to access the same company file stored on a network server. It creates a network data file (.nd) for any company file stored on the host computer.

This error message is usually displayed when the QuickBooks Database Server Manager is not able to access a hard drive on the desktop to create a connection with company files. The service fails to start properly when the QBDBMS attempts to access a drive on the desktop and is unsuccessful.

The error message appears on the screen stating that-

“Error 1920: Service QuickBooks Database Manager (QBCFMonitorService) failed to start”.

What are the roots behind the quickbooks error 1920

Multiple factors can lead to the Database Server Manager failure to start error:

• If the system has damaged or improper installation of QuickBooks Desktop.
• If there are invalid entries present in the registry entries of the Windows.
• If there is a malware attack on the data files.
• If there is a power failure or improper shutdown of the system.
• If mistakenly, some of the important files of QuickBooks got deleted for some reason.

How can we identify the effect of quickbooks error 1920

Consider the basic indicators that might be reflected in the system or QuickBooks when the QB error 1920 affects the working:

• The error keeps appearing on the screen with a warning message.
• Users won’t be able to access the same company file which is stored on a network server.
• Users might face sudden crashing of the system or software.
• Sometimes, systems or software become unresponsive due to the error 1920.
• Sometimes, the system responds very slowly.

Customized Solution for quickbooks error 1920

To resolve the problem with basic steps:

1. It would be best if you closed all the programs that are running in the background from your workstation.
2. You also need to make sure that you have a stable internet connection so that you can access the files that are stored on the server. If it is not working, you must contact your ISP (Internet Service provider).
3. Make sure that before uninstalling Quickbooks Desktop, you create a backup to prevent any important data loss.
4. Also, make sure you install the software properly. Due to improper installation, a few components will be missed, and an error will be encountered.

If you still need help, follow the steps below.

Solutions of QuickBooks error 1920

To address Error 1920, close all background programs on your system and ensure a stable internet connection. Create a backup before uninstalling QuickBooks and verify proper installation. For detailed solutions, follow the steps below:

Solutions Part 1

Before heading to the actual solutions, make sure to follow these prerequisite actions, which might save your efforts by not investing your time in time-consuming methods:

1. Make sure you check your connection with the server so that the same File that is stored on the network can be accessed by all the users.
2. You need to disable antivirus temporarily in case any one of them is preventing your software from connecting to the server.
3. To prevent data loss, it is suugested that you create a backup of your company file before moving or accessing it from a different server.
4. Make sure you are using an updated version of QuickBooks software and that it is properly installed on your computer.
5. Make sure that the QuickBooks Database Manager service is running. If the service is not running, you may encounter Error 1920.
6. Make sure that your system meets the minimum system requirements for QuickBooks Desktop. You can check the system requirements for your version of QuickBooks Desktop on the official QuickBooks website.

Solution Part 2

Even though following the steps mentioned above does not stopping this error from occurring, now you have to perform the following steps mentioned in the series to stop the persistence of the QB error code 1920:

Solution 1: Check Your Connection with the Server

Check the connection with the server to resolve the error 1920. Follow the below steps:

1. Open QuickBooks.
2. Click on File in the top menu bar.
3. Choose Utilities.
4. Click on Host Multi-User Access.
5. Click on Yes to confirm that you want to enable multi-user access.
6. Click on OK to close the Multi-User Setup Information window.
7. Click on File again.
8. Select Utilities.
9. Click on Stop Hosting Multi-User Access.

Solution 2: Temporary Disable Antivirus & Check for Firewall Settings

To resolve QuickBooks Error 1920, temporarily turning off your antivirus and checking your firewall settings. Here are the steps to temporarily turn off your antivirus:

1. Open your antivirus software.
2. Locate the option to turn off the antivirus temporarily.
3. Follow the onscreen instructions to turn off the antivirus.

Here are the steps to check your firewall settings:

1. Press the Windows + R to open the Run dialog box.
2. Type firewall.cpl.
3. Click OK.
4. Click on Allow an app or feature through Windows Firewall.
5. Click on Change settings.
6. Click on Yes if asked by User Account Control (UAC).
7. Find QuickBooks in the list of allowed apps and features.
8. Make sure that both the private and public checkboxes are selected.
9. If QuickBooks is not on the list, click on Allow another app.
10. Select QuickBooks from the list of installed programs.
11. Click on Add.
12. Click on OK.

Solution 3: Uninstall QuickBooks Database Server Manager & Reinstall It Again

If you’re sharing a file over the network using the database server manager but don’t have QuickBooks installed on the server, you can follow the steps below:

Uninstall QuickBooks Database Server

1. Press the Windows + R keys and open the Run Dialogue Box.
2. Type appwiz.cpl.

3. Select OK.
4. Choose QuickBooks Database Server Manager.

5. Click on Uninstall/Change.
6. Follow the onscreen instructions to complete the process.

Rename Installation Folder

If you have other Intuit apps installed on your computer system, you only need to rename or uninstall the QuickBooks versions folder located in the Intuit folder at C:\ProgramData\Intuit.

1. Go to the Installation folder.
2. See the chart below:

Windows 10/8/7	Windows Vista
C:\Program Data\Intuit	C:\Program Data\Intuit
C:\Program Data\Common Files\Intuit	C:\Program Data\Common Files\Intuit
C:\Users\[Username]\AppData\Local\Intuit	C:\Users\AppData\Local\Intuit
C:\Program Files\Intuit	C:\Program Files\Common Files\Intuit
C:\Program Files\Common Files\Intuit	C:\Program Files\Common Files\Intuit

3. Press the Windows + R keys and open the Run Dialogue Box.
4. Right-click the folder and choose Rename.
5. Rename the folder .OLD.

Reinstall QuickBooks Database Manager

1. Download and install Database Server Manager.
2. Open the downloaded File Setup_QuickBooks.exe file.
3. Follow the onscreen instructions.
4. When QuickBooks asks you to choose an install option, either choose Custom or Network options.
5. Click on Next.
6. It would help if you chose the option which is suitable for your setup.
7.  Click on Next.

Note: Both options will download Database Server Manager.

1. If you want to install both QuickBooks Desktop and Database Server Manager on the server system, select the option ‘I’ll be using and storing QuickBooks Desktop on this device.’
2. If you only want to install the Database Server Manager on your server system, select the option ‘I will not be using QuickBooks Desktop’ and proceed with the onscreen instructions.
3. After that, click on Install.
4. Allow permissions when Windows asks for permission.

Solution 4: Uninstall and reinstall QuickBooks Desktop Software

Follow these steps if you are trying to install or update a new version of QuickBooks:

Uninstall QuickBooks Desktop

1. Press Windows + R.
2. Open Control Panel.
3. Choose Programs and Features.

4. Click on Uninstall a Program.
5. Select the QuickBooks Desktop version from the list of installed programs.
6. Select Uninstall or Change program.

7. Follow the onscreen instructions.

Rename the Installation Folder

You need to search for every folder location listed for the version of Windows which is using Windows Explorer, and then rename them accordingly:

1. Go to the installation folders.

Windows 10/8/7	Windows Vista
C:\Program Data\Intuit	C:\Program Data\Intuit
C:\Program Data\Common Files\Intuit	C:\Program Data\Common Files\Intuit
C:\Users\[Username]\AppData\Local\Intuit	C:\Users\AppData\Local\Intuit
C:\Program Files\Intuit	C:\Program Files\Common Files\Intuit
C:\Program Files\Common Files\Intuit	C:\Program Files\Common Files\Intuit

2. Press Windows + R and open the Run Dialogue Box.
3. Type the location of the folder.
4. Press Enter.
5. Right-click on the folder and choose Rename.
6. Rename the folder to .OLD.

1. Reinstall The QuickBooks Again

After completing the above a and b steps, now it’s time to reinstall QuickBooks software:

1. Go to Intuit’s official website.
2. Download and open the .exe file.
3. Follow the onscreen instructions to complete the installation process.
4. Accept the license agreement.
5. Choose Next.
6. Complete the installation process by entering the product and license number.