Live Support

QuickBooks Payroll Update Error 15311

How to Fix QuickBooks Error 15311 – Payroll Update Error Code

QuickBooks Error 15311  is one of the errors related to its payroll function. The users may face this error while updating the applications. In this comprehensive guide of QuickBooks Error Code 15311, we will discuss every detail related to this error.

What Is QuickBooks Error 15311?

Users will face QuickBooks update error 15311 when they are downloading/ installing the QuickBooks software. Thus, the users may not be able to refresh the application. They may also find this error message on the screen:“QuickBooks update cannot be completed successfully.”
“Cannot connect to QuickBooks payroll”.

What Are the Symptoms of QuickBooks Payroll Update Error 15311?

QuickBooks Error Message 15311

Knowing the symptoms of this error can help resolve QuickBooks Payroll Error Code 15311 without much hassle. Here are the things you might notice when facing this error:

Why Does QuickBooks Error 15311 Occur?

The user must know why QuickBooks Error 15311 occurs. Hence, learn about them to avoid such situations in the future:

  • The user has downloaded/ installed a corrupted QB file.
  • Your system is infected with malware/viruses.
  • There is a damaged Windows registry.
  • The QB files are missing, or there is an incomplete installation of QuickBooks.
  • Third-party security programs have taken QuickBooks Desktop as a threat, hence they are blocking its functions.
  • Windows firewalls may also hamper the functioning of QuickBooks, due to security reasons.

You May Also Face: QuickBooks Error 6000 77

Resolve it now button

How to Resolve QuickBooks Update Error 15311: The Solutions

These are some of the most effective solutions to tackle the QuickBooks Payroll Update Error 15311:

Solution 1: Download And Install Digital Signature Certificate

Download and install digital signature certificate
  • Go to Windows File manager –> QuickBooks Installation Directory –> Follow this path: C:Program Files (x86)IntuitQuickBooks folder
  • After that, search for the QBW32.exe file. After right-clicking on the file, select properties.
  • Go to Digital Signature –> Details –> View Certificate –> General.
  • The user will see an Install Certificate option. When they click this option, it will open the option of the import wizard window.
Install Certificate
  • Go to the store location option, available under the current user.
  • Then finish the process and complete the import.

If it doesn’t resolve the error, then try other methods.

Solution 2: Check if the Internet Explorer Settings Are Correct

Verifying the Internet Explorer settings
  • Firstly, make sure the Internet Explorer is set to be the default browser.
  • Then, verify if data and timing are correctly set.
  • After that, double click on the time display and rectify the date and time if needed. If the time zone isn’t right, rectify that also.
date and time
  • Verify cipher strength and go to the official Intuit website.
  • Press the alt key to access the menu bar, and click the file option to select properties.
  • At last, look for the number under connection, after which, you have to phrase bit connection. Now, by going through tools, update the settings, and after that, go to Internet options.
  • After that, delete all temporary files. Then, go to connections, and select LAN settings.
LAN settings
  • Finally, click the checkbox to automatically detect settings. If you don’t want to use any of them, keep the proxy servers blank.
  • In the advanced tab, scroll down, and mark the SSL 2.0 and SSL 3.0.
SSL 2.0 and SSL 3.0
  • At last, the user has to verify the publisher’s certificate. After this, they need to scroll down the list and ensure that TLS2.0 is unchecked. It will resolve the error.

Solution 3: Manually Resolving the Error

  • Firstly, ensure that your QuickBooks subscription is active.
  • After that, update the QB desktop with its latest release.
  • Ensure that the payroll service key is accurate. To do that, follow this process.
  • Go to –> Employees –> My Payroll Service
  • Click –> Manage Service Keys
  • Now, go to Edit and check if the key is correct.
  • Tap Next, and click on the Finish tab
  • Finally, reboot the system.

Solution 4: Download and Install Diagnostic Tool

Launched by Intuit, the diagnostic tool is a great way to resolve many QuickBook errors, one of them being this error. We will understand how to use it.

QuickBooks tool hub
Related Blogs:

Click Find solutions to your Quickbooks Error Codes Here

Also Read: How to Fix QuickBooks Error 15311 – Payroll Update Error Code

Local Bookkeeping Services In USA

Get the latest updates on accounting and bookkeeping topics

© 2023 Better Books Financials Inc, 3524 Silverside Rd Suite 35b Wilmington Delaware 19810