How to Fix QuickBooks Error 15222?(Payroll Update Error)

Know the steps that can help fix QuickBooks Error code 15222

QuickBooks users face QuickBooks Payroll Update Error 15222 while downloading desktop and payroll updates in the application. This issue is primarily found in 2019, 2020, and 2021 versions of the software.

QuickBooks products have simplified accounting for small and medium businesses. It also helps accept payments, manage bills, perform payroll and other functions under one software. However, users also face issues with the software as it has several bugs. These are called QuickBooks Errors

What is QuickBooks Error code 15222?

QuickBooks users may see an error message of 15222 when the application is unable to establish a connection with the Internet to download the updated files. This error can happen for a variety of reasons, especially when QuickBooks is unable to connect to the Internet and download the updated file.  This error can be caused by a number of reasons, which are as follows: 

• Outdated Version of QuickBooks Desktop
• Digital signature certificates are missing from the browser you are using.
• Your default browser is not Internet Explorer. 

Whenever users try to download or update the software, they might face Error 15222. Firewalls and other security measures can restrict QuickBooks’s actions. That’s why it is necessary to download and install the digital signature, as it fixes the error.

Why does QuickBooks Error 15222 occur?

Users might be facing QuickBooks Payroll Update Error 15222 due to these reasons:

• Antivirus, Malware detector, Antispyware, firewall, and other security measures may have adverse settings for QuickBooks. These programs see the accounting software as a threat.
• The registered digital signature certificate is not working, due to which Internet Explorer is not working.
• Internet Explorer is not the default browser.

What are the possible symptoms of QuickBooks Error code 15222?

• The user may see reduced system performance.
• The inability to download QuickBooks update.
• An error message pops up on the screen.
• The screen freezes sometimes.
• The user cannot download payroll updates.

How to Fix Error QuickBooks Error 15222?

To resolve QuickBooks Error 15222, update QuickBooks and core data files, install the digital signature certificate, update security software, verify Internet Explorer settings, use the QuickBooks Tool Hub, or temporarily disable Windows Firewall. For detailed steps, see the instructions below:

Here are the most effective methods to Resolve QuickBooks Error Code 15222 when the software is unable to connect to the network or is not being used properly. Before trying these methods to fix the error, you can try some quick fixes.

For instance, update the core data files of QuickBooks. Also, update QuickBooks with its latest version, reinstall the app, and simply check if the subscription is active or not. Here are the other methods that will resolve the error:

Solution 1: The Digital Signature Tab Certificate

1. Close QB Desktop and follow this path: C:\Program Files\Intuit\QuickBooks.
2. Here, search for the QBW32.exe file. Right-click on the file to look for the properties option.
3. After that, choose the view certificate in the signature certificate window, and click install certificate.

Complete the process and reboot the system. After that, download the updates again to check if QuickBooks Error 15222 is fixed or not.

Solution 2: Update anti malware, antivirus, and other security systems in favor of QuickBooks

Security systems can see QuickBooks and related files, and update as a threat. Therefore, set these related domains and extensions as an exception in anti-adware, anti-spyware, and antivirus softwares:

• Intuit.com
• QuickBooks.com
• Payroll.com
• qbupdate.exe
• qbw32.exe

Above all, it is an effective method to resolve QuickBooks Payroll Update Error 15222.

Solution 3: Verifying the internet explorer settings

1. Firstly, make Internet Explorer your default browser. Currently, QuickBooks Desktop doesn’t support the Edge browser, which is released by Microsoft.
2. After that, check the date and time settings in the system, if it isn’t correct, rectify the change.
3. Thereafter, check the cipher strength. If it is lower than 128 encryption, it means that the internet explorer is corrupted/ damaged.
4. Also, in explorer, go to tools and click the internet options.
5. In the general tab, click the delete option. Therefore, it will remove all temporary files. Apart from that, go to LAN settings in the connections tab.

With this, you have taken care of internet connectivity settings, and modem settings.

Solutions 4: Use the QuickBooks Tool Hub

1. QB Tool Hub is meant to repair the root cause of issues and fix errors. It is available on Intuit’s website.
2. Go to Intuit’s official website and download the QuickBooks Tool Hub. Then, run the file and install the tool hub.
3. Once the installation is complete, open the Tool Hub.
4. After that, go to the program problems tab and click the QuickFix My Program tab. This will run the tool.
5. After the process is complete, open the QB Desktop application again. After that, go to the data file.
6. If the error is yet unresolved, execute the file doctor tool available in the tool hub.
7. Finally, it will alter the firewall and antivirus settings in favor of QuickBooks users. Within a few minutes, the file doctor tool will open to repair the error.

Solution 5: Turning off the windows Firewall system

1. Go to start–> settings –>open windows security –> Firewall and Network Protection.
2. After that, pick these options respectively: Public Network, Domain, Private Network.
3. Finally, switch off the option of windows defender firewall, which contains different network types.
4. At last, you have to check the internet connectivity by bypassing the router. After that, unplug the ethernet cable, connecting the router and modem together.

Conclusion

With this blog, we tried to answer every query related to the error. Simultaneously, we discussed what are its causes and how we can resolve them with quick methods and permanent fixes. Hence, the users can deal with this error easily in the future.

Therefore, the steps mentioned above will help you solve QuickBooks Error 15222. In case you cannot fix QuickBooks Error 15222 or are unable to understand the issue, reach out to eBetterBooks Tech Support contact number 1-802-778-9005 for immediate support.

Frequently Asked Questions 

1. What is QuickBooks Error 15222?

QuickBooks Error 15222 is a payroll update error that occurs when QuickBooks cannot connect to the Internet to download updates. This issue is often caused by issues related to antivirus programs, incorrect internet settings, or expired payroll subscriptions.

2. What causes QuickBooks Error 15222?

The primary causes of QuickBooks error 15222 include the following reasons: 

• Interference from antivirus or firewall software.
• Outdated Internet Explorer or incorrect internet settings.
• Missing or uninstalled digital signatures.
• Expired payroll service subscription.
• Unstable internet connection.

3. How can I fix QuickBooks Error 15222?

You can surely resolve this error by:

1. Verifying that your payroll service subscription is active.
2. Configuring antivirus and firewall settings to allow QuickBooks.
3. Updating Internet Explorer settings and enabling TLS 1.2.
4. Installing the digital signature certificate for QBW32.exe.
5. Using the QuickBooks Tool Hub to troubleshoot program issues.

Disclaimer: The information outlined above for “How to Fix QuickBooks Error 15222?(Payroll Update Error)” is applicable to all supported versions, including QuickBooks Desktop Pro, Premier, Accountant, and Enterprise. It is designed to work with operating systems such as Windows 7, 10, and 11, as well as macOS.