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QuickBooks Payroll Keeps Turning off

One of the most frequent faults is that QuickBooks

One of the most frequent faults is that QuickBooks Payroll repeatedly shuts down, stops functioning, or does so independently. This article will help you understand how to fix the QuickBooks Payroll keeps Turning off error.

Intuit launched QuickBooks Payroll after receiving positive feedback from users worldwide regarding the need for the payroll process. Previously, QuickBooks’ accounting software contained a small amount of payroll capability.

This functionality was eventually removed to make accessible a full payroll process that QuickBooks users can access as an add-on application. However, QuickBooks Payroll, like all other software, causes issues for the user due to bugs and faults.

Essential Tips for Resolving QuickBooks Payroll Keeps Turning off Issue:

Before enabling QuickBooks Payroll, Consider the below-mentioned points:

Check the Date and Time of your system.
Your Security Certificate is valid.
Create a backup for your current company file.
Check the stability of your internet connection.
Turn off your antivirus software temporarily.
Check if the firewall is blocking the application or not.
Resolve it now button

Why does QuickBooks Payroll Turning Off By Itself?

QuickBooks displays error messages like “QuickBooks Payroll not working,” “QuickBooks Payroll connection error,” or “QuickBooks Payroll Network Problem” if it encounters network connectivity problems.

The error messages make it abundantly evident that there is a network problem and that QuickBooks Payroll cannot connect to the internet; thus, you must first address the network problems to cure this error.

Causes Behind QuickBooks Payroll Keeps Turning Off Automatically

There could be some variables at work if your Payroll isn’t functioning properly:

  • First and foremost, it’s crucial to confirm the security certificate for your application is still valid.
  • Second, the disruption can come from typical issues with your internet connection. 
  • Additionally, network timeout errors may appear if the application has trouble connecting to the server.
  • Ensure your computer system’s date and time settings are correct because errors can interfere with payroll operations.
  • Finally, consider the possibility that QuickBooks is being prevented from connecting to the internet by your computer’s firewall settings, which could cause issues with your Payroll. You may easily fix your payroll problems by taking care of these difficulties.

How to Fix QuickBooks Payroll Keeps Turning off Automatically?

Below are the steps mentioned by the particular Windows operating system – Windows 7, Windows Vista, Windows 10 and Windows 8:

  1. Step 1- Close the QuickBooks program, then back up the company file.
  2. Step 2– Go to the Start icon, select it, then locate and choose the Control Panel Option.
  3. Step 3- After choosing Start in the Control Panel, users of Windows 8 will see a variety of results after typing in Search Type. Now click on the Control Panel folder.
  4. Step 4- Search for and select the Programs and Features option on the Control Panel screen, then, if necessary, choose Uninstall a Program.
  5. Step 5– If the above mentioned options are not apparent, go to Programs and select Program Feature from the specific menu.
  6. Step 6– Now, look for QuickBooks in the list of installed programs on the system and select Uninstall/Change.
  7. Step 7– When the user is prompted to confirm the relevant step, they should choose Continue, click it, and then select the Next tab.
  8. Step 8: Finally, select Finish, and then restart the computer to finish the procedure.

Sometimes, the user may see messages from QuickBooks quoting ‘Files in Use’ while repairs are being made. When this happens, take the following actions:

  1. Click Ignore since a reboot is needed, and then hit on OK.
  2. The user may need to select the tab Ignore Number of Times. After this is finished, the fixing will start.
  3. Click Close if the Ignore tab is not available. The user is advised to reboot the computer system after the repair.

Validating the Service Key of QuickBooks Payroll

After completing the steps mentioned above, the service key for QuickBooks Payroll must be validated. Users must authenticate the service key and update it.

  1. Step 1: Open the QuickBooks Payroll program and navigate to the Employees area.
  2. Step 2: Choose the “My Payroll Service” option from the drop-down menu.
  3. Step 3: Select the Manage Service Key option under this menu.
  4. Step 4: Search and click the Edit button on the screen’s lower left side.
  5. Step 5: Select the Next menu item.
  6. Step 6: Lastly, select Finish.

The user will see a notification displaying that you have recovered the recent payroll update and authenticated your Payroll subscription once the entire procedure is finished.

You May Also Read: Fix QuickBooks Payroll Update Error PS032

How to Activate the Payroll in the QuickBooks Desktop?

With QuickBooks Desktop Payroll Enhanced, you can quickly, correctly, and on time pay your staff. To begin going, you must finish a few chores. 

Step 1: Get your payroll subscription activated.

If you purchased your Payroll over the phone or online, you’ll get an email with a 16-digit service key. This key must be entered in QuickBooks to use the payroll capabilities. 

Check the junk or spam folders, or utilize our automatic Service Key Retrieval tool if you still need to receive your service key. You must log in with your Intuit Account credentials.

  • Open the QuickBooks Desktop company file. 
  • Click on Employees, then Payroll. 
  • Choose Enter Payroll Service Key
  • Choose Add
  • Enter your service key
  • Choose Next, then Finish. 
  • Watch for the updated Tax Table to download fully. 

If you purchased from a retail store

  • Open the QuickBooks Desktop company file. 
  • Select Employees, then Payroll.
  • Choose Install Payroll from the Box menu.
  • In the Payroll Activation page, enter the Payroll License and Product Information. On a yellow sticker on the CD folder within your box, you’ll discover information about your license and product.
  • Choose Continue
  • Follow the on-screen instructions to complete your payroll activation, including inputting your service key

Step 2: Finish the payroll setup tasks.

You’ll enter any paychecks and tax payments you’ve made this year, enroll your employees, and set up your federal and state payroll taxes.

We are aware that entering your payroll data into QuickBooks takes time. As a result, the configuration lets you enter information whenever it’s convenient and save it as you go. 

  • Select Employees, then Payroll Setup. 
  • To add employees, set up your company’s payroll items and taxes, and enter pay history (if necessary), follow the on-screen instructions.


We have arrived at the end of this article with the conclusion that the error ‘QuickBooks Payroll keeps Turning off’ can be fixed. With the help of the steps mentioned above, one can easily fix this problem.

If you still face any issues, you can contact our helpdesk at 1-802-778-9005 or send us an email at [email protected]. You will be directly connected to our experts, who can guide you through the methods.

Recommended to Read: Fix QuickBooks Payroll Error Code 557


How can one fix the QuickBooks Payroll Errors?

Select the Help button, choose QuickBooks, and then simultaneously hit the CTRL+ALT+Y keys. Now adhere to the instructions on the screen to view the employee details screen. Then, choose the employee, but check to ensure they weren’t paired first. Next, click twice on the employee’s name before assessing the adjustment’s specifics. The application can be finished by selecting the OK button.

How to Activate the Payroll in the Particular QuickBooks Desktop?

To do this:

  1. Select the payroll button from the Employee menu section.
  2. If you already have a payroll subscription, click the Service Key.
  3. Click Add Now, enter the Service Key.
  4. Finally, Finish. The program is finally finished.

By : January 19, 2024
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