How to Fix Error 2107 in QuickBooks Desktop – (Cannot Send Payroll)

Understanding and Resolving QuickBooks Error 2107 Cannot Send Payroll

The QuickBooks Payroll error code 2107 is encountered when a user is unable to pay their employees via direct deposit or when the user tries to download payroll into the system. Damaged System Files, faulty Windows registry, incomplete installation of QB, and many more reasons can be behind this error.

In case direct deposit information is insufficient user may also receive the above error message while submitting a direct deposit for a client. As stated earlier there can be various reasons for this error and according to the reason responsible the user must apply the solution. For example,

When the error 2107 occurs due to the QuickBooks version is not up to date the situation can be resolved by updating QuickBooks. Updates often include bug fixes, improvements, and configuration updates.

What Is QuickBooks Error Code 2107?

The error code 2107 cannot send Payroll issue in QuickBooks usually arises when you fail to transfer the salary of employees using direct deposit (DD) or when downloading payroll data. In this error, users experience problems with employee salary payments and direct deposits. Business owners find it difficult to directly put salaries in their employee’s bank accounts. The following pop message will appear on the user’s screen: 

“error direct deposit information is incomplete. message code 2107 QuickBooks”

Signs & Symptoms Of Error 2107 in QuickBooks Payroll

Knowing the early signs of an error beforehand can help you fix the error even before it occurs. Also, if you are currently dealing with the bug, then you will know ways to avoid such bugs in the future.

1. The error box with the QuickBooks message code 2107 itself appears on the screen.
2. Also, the error crashes the program window.
3. Your system responds slowly to inputs.
4. Above all, the system will freeze repeatedly.
5. Your accounting software will also freeze while working.

What Are The Causes Behind Error Code 2107 in QuickBooks Desktop?

Payroll Direct Deposit error 2107 can occur due to the following reasons:

• Accidently, some QuickBooks records may have been erased.
• Also, the system is under virus attack.
• Partial or Improper installation of QuickBooks Program may cause payroll error 2107.
• Windows registry is either damaged or corrupted.
• Above all, the user has downloaded a corrupt version of the QuickBooks file.
• Something needs to be verified with your payroll data.

eBetterBooks: Quick Fix

Problem	Solution
The system files have been corrupted or damaged.	Use the System File Checker (SFC) to scan for damages and repair them. Restart the system after the repair and check if the error has been resolved.
Windows Registry has been either damaged or corrupted.	Repair the Windows Registry. Create a copy of the QuickBooks backup file, rename it to “QuickBooks Backup Key,” and change its file type to “.reg” within the Windows Registry. This process ensures that users have a specific backup file with the right name and type for their needs.
The QuickBooks program is partially or improperly installed.	Use System Restore to revert the QuickBooks system to a previous state before the error occurred.
The QuickBooks version is not upto date and does not include new necessary bug fixes and improvements.	Issues such as this can be resolved by updating QuickBooks Desktop, as updates often include bug fixes, improvements, and configuration updates.

How to Fix Error code 2107 cannot send Payroll issue in QuickBooks?

We have listed out solutions that are easy to implement. These methods are effective in fixing QuickBooks Payroll Error code 2107.

Solution 1: Using The System File Checker

The first and foremost solution is to use the system file checker, which can be done by following the below steps:

1. To solve QuickBooks payroll error code, firstly, click on the start –> press windows+R keys together. It will open the run search box.
2. Also, press the Ctrl+Shift keys simultaneously. It will open a permission dialogue box.
3. Click YES and Press Enter to open a black screen window.
4. In the black box, type SFC/Scannow and press enter key.
5. The system file check will look for issues and repair them on its own.
6. Finally, restart the system to check if the Error 2107 is resolved or not.

Solution 2: Repair The Windows Registry

Follow these steps to fix QuickBooks error code 2107 by repairing the Windows registry :

1. Firstly, go to the start menu.
2. Open the Command Prompt by pressing Windows+R and typing “cmd.”
3. Press Ctrl+Shift+Enter to run it as an administrator.
4. Type regedit and press Enter to open the Registry Editor.
5. Navigate to the File menu, select Export, and create a backup of the registry by saving the file with a “.reg” extension.
6. Rename the file as “QuickBooks Backup Key” and save it.

Solution 3: update your payroll to the latest release

To update your payroll to the latest version, follow these simple steps:

1. Go to the Employees menu and choose Get Payroll Updates.
2. Check the box that says Download Entire Update.
3. Click Download Latest Update.

Once done, try sending your payroll again.

Note: Please back up your company files before updating QuickBooks Payroll.

Solution 4: Use The System Restore Option

The next solution is to use the system restore option. Follow simple steps mentioned below:

1. Initially, to fix payroll error code 2107, go to the start button–> type windows+R to open the run box.
2. After that, type system restore in the search field and press enter.
3. Select the system restore option and enter administrative details if asked.
4. A Wizard of directives will pop up on the screen.
5. Finally, restart the system. It will resolve the error code 2107 in QuickBooks payroll.

Solution 5: Verify If Recent Windows Updates Are Available Or Not

You should also verify if the recent Windows updates are available or not, by following the mentioned steps:

1. Sometimes, simply updating the windows can fix QuickBooks Payroll Error 2107 and several such errors.
2. Firstly, go to start–> type Updates in the search bar–> Press enter.
3. Thereafter, it will show a windows update window.
4. If updates are available, download and install those updates.

Reboot the system and check if the QuickBooks Payroll Error 2107 issue is resolved or not.

Solution 6: Turn off the Multi-User Mode

Switching QuickBooks to single-user mode can prevent file access conflicts. Steps to Turn Off Multi-User Mode:

1. Open QuickBooks Desktop.
2. Go to the File menu at the top-left corner.
3. Select Switch to Single-User Mode.
4. QuickBooks will close and reopen in single-user mode.

Addition Solution: Delete and Recreate the Direct Deposit Paycheck

Here’s a simple guide to follow to delete and recreate a direct deposit paycheck in QuickBooks:

Deleting a Paycheck:

1. Go to Banking > then select Use Register.
2. Select your bank account and click OK.
3. Find and open the paycheck.
4. At the top of the paycheck, choose Delete.
5. Confirm by entering OK.

Recreating the Direct Deposit Paycheck:

1. Go to Employees > Pay Employees > Unscheduled Payroll.
2. Enter the same check date and pay period as the deleted paycheck.
3. Check the employee(s), then click Open Paycheck Detail.
4. Uncheck Use Direct Deposit in the preview.
5. Re-enter payroll details (items, rates, and hours).
6. In the Other Payroll Items section, enter the DD Offset with a negative amount equal to the net paycheck.
7. Press Tab to adjust net pay to $0.
8. Click Save & Close, then Continue.
9. select Create Paychecks.

Wrapping Up!

Hopefully, the information given above will be useful to you. But if you are still facing any kind of issues with your software and need professional assistance regarding accounting, bookkeeping & accounting software-related issues, then feel free to get in touch with us at +1-802-778-9005, or you can mail us at [email protected]

Frequently Asked Questions

Q 1. What is direct deposit error code 2107 in QuickBooks?

QuickBooks Error code 2107, also known as Direct Deposit error that arises when users fail to transfer the salary of employees through direct deposit (DD) method and something needs to be verified with your payroll data.

Q 2. Can updating QuickBooks resolve Payroll Error 2107?

Ans. Yes, updating QuickBooks to the latest release can often resolve Payroll Error 2107. QuickBooks updates typically include bug fixes and performance improvements, which can resolve issues like the error 2107 unable to send payroll. To update QuickBooks, open the program, go to the Help menu, and select “Update QuickBooks Desktop.” Follow the prompts to complete the update process, then restart the system and check if the error persists.

Q 3: How can I fix QuickBooks Payroll Error 2107 caused by corrupted system files?

Ans. You can fix the error caused by corrupted system files by using the System File Checker (SFC) tool.

1. To do this, open the Run dialog by pressing Windows+R,
2. Type “cmd,” and press Ctrl+Shift+Enter to run it as an administrator.
3. In the command prompt, type SFC/Scannow and press Enter.
4. The tool will scan and repair corrupted files.
5. Afterward, restart your system and check if the error is resolved.

Disclaimer: The information outlined above for “How to Fix Error 2107 in QuickBooks Desktop – (Cannot Send Payroll)” is applicable to all supported versions, including QuickBooks Desktop Pro, Premier, Accountant, and Enterprise. It is designed to work with operating systems such as Windows 7, 10, and 11, as well as macOS.