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How to Fix QuickBooks is Not Showing Mapped Drives Issue?

You’re not alone if you use QuickBooks and are

You’re not alone if you use QuickBooks and are frustrated by being unable to access your mapped drives. It is comparable to trying to locate a book on a shelf without being able to see the shelf itself. We’ll explain why this occurs in this article, but more importantly, we’ll show you how to remedy it. Prepare to make your mapped drives visible once more and simplify using QuickBooks by doing so!

You can access the QuickBooks files on a different server, computers, or drive via the network by mapping a network drive. You may also easily access your QuickBooks company file from the shared storage, thanks to it. You could occasionally run into the QuickBooks not showing mapped drives issue.

Key To Solutions: QuickFix

Finding the best solutions becomes crucial when QuickBooks runs into the annoying problem of not displaying mapped disks. This comprehensive list of essential answers provides a direct route to problem solving. If you are a newbie or have some prior experience with QuickBooks, keep in mind the following pre-recap points regarding the QuickBooks not Showing Mapped Drives Problem:

  • View and adjust network discovery settings
  • Properly map the network drive in Windows 7,8 or 10.
  • Make sure your DNS and IP settings are correct.
  • Use QuickBooks Tools Hub to identify and fix software-related issues.
Obtain an IP address automatically Screenshot Image

Important Tips to Remember

Before jumping onto the solution, there are important points that need your attention. Keep in mind that the user can direct a specific shared folder. The user can simply navigate the specific C: drive, but not the subfolders, if the client on PC 2 shared the C: drive with the PC.

The user must also right-click the business file folder, and if they are unable to find the mapped network drive option, they must scroll up until they find higher level directories. It is advised for the user to check with the mapped drive’s cloud admin if they are using QuickBooks hosting. 

It is advised to open the record from the information document’s drive if the company file is open on a computer that is comparable to the one where QuickBooks is being used.

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What are the Causes of QuickBooks not Showing Mapped Drives Problem?

Given below are the common causes which prevents QuickBooks to display mapped drives:

  • It’s possible that problems with network setup and discovery are preventing QuickBooks from detecting mapped drives.
  • In Windows 7, if the drive is not properly chosen and connected to the network location, the mapped drive could not show up.
  • If the network disk is not correctly selected and mapped in Windows 8 or 10, QuickBooks may fail to recognize it.
  • If not set up properly, manually configured IP and DNS settings may be the problem.
  • If there are software-related issues, QuickBooks may not identify mapped disks; these issues can be fixed using QuickBooks Tools Hub.

How To Fix Unable To View Mapped Drives QuickBooks Desktop?

You can use any one of the solutions, depending on what the system needs. In order to successfully resolve QuickBooks Not Seeing Mapped Drives, the user can try to carry out the following series of procedures.


Process 1: View the Mapping Drives, Turn on Network Discovery

  • To access the Settings, first go to the search bar, type Settings, and then click on it.
  • Click the Sharing tab.
  • Then select Private network.
  • The next step is to double-check your selections for Turn on network discovery and Turn on Automatic set up.
  • After that, select the Next tab after clicking Save Changes.

Process 2: Map a network drive in Windows

Windows 7

  • Press the Windows Key.
  • Select the System tab from the list that will then show on the screen.
  • Click on the Tools tab in the Menu bar.
  • Select Map network drive.
  • On the screen, a fresh window will appear.
  • Click on box Adjacent to drive.
  • Select the Unused drive from the drop-down option.
  • Additionally, you must select Browse and then select the network location.
  • Track the location of the network where your QuickBooks files are kept.
  • If the UNC path does not function, another option for the same thing is to map the server’s IP address.
  • The user then has to click the “finish” option.
  • The user has access to locate new drivers that turn into network drives.

Windows 8 or 10

  • Type File Explorer in the Search Box.
  • Click “This PC” or “File Explorer” in the search results.
  • Right Click on the Network in the left side panel.
  • Choose the Map network drive option.
  • Select a drive letter from the dropdown menu by clicking on the box next to “Drive” in the “Map Network Drive” window.
  • Go to the network location where your QuickBooks file is kept by clicking the “Browse” button and entering the location’s address.
  •  Choose the Ok tab and Finish tab.
  • Now that QuickBooks is open, you may view your QuickBooks file by navigating to the newly mapped disk.
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Process 3: Repairing the issue by obtaining IP and DNS address

Users choose “obtain the IP address and DNS” manually, which results in QuickBooks Not Seeing Mapped Drives. Follow these procedures to instantly acquire the address:

  • Open the Settings tab and Choose Change adapter option.
  • Open the Network connection window.
  • Enter the Next tab, right-click Ethernet, and then choose Properties from the pop up list.
  • Select “Networking” from the list of tabs in the Ethernet Properties box.
  • Find “Internet Protocol Version 4 (TCP/IPv4)” and choose it from the list. Check the box next to it, then uncheck it if it’s already checked.
  • Click on the “Properties” to view the IPv4 properties.
  • Choose “Obtain an IP address automatically” and “Obtain DNS server address automatically” in the IPv4 Properties box.
  • To save the changes and dismiss the IPv4 Properties box, click “OK”.

Process 4: Make Use Of QuickBooks Utilities

Over the years, Intuit has introduced a number of tools to help customers get the most of their accounting software and quickly address bugs. A series of tools for resolving QuickBooks Not Seeing Mapped Drives difficulties are included in the application known as QuickBooks Tools Hub.

The steps to use the QuickBooks Tool Hub to resolve the Mapped Drive Error are listed below:

  • Go to Intuit’s website and download the QuickBooks Tool Hub.
  • After downloading, follow the on-screen instructions to run the installation process.
  • Once the installation is complete, open the QuickBooks Tool Hub.
  • Choose the Program Problems tab from the left-hand side menu in the QuickBooks Tools Hub.
  • Click on the Quick Fix My Program button to start the automated troubleshooting procedure. The utility will check your QuickBooks program for common problems and correct them.
  • If the utility offers any extra instructions once the scanning procedure is finished, heed them. To effect the modifications, restart your computer after that.
  • You may diagnose and fix common application and installation issues in QuickBooks by following these steps and utilizing the QuickBooks Tools Hub.


This leads us to the conclusion of the article, where we hope that the information we provided above may have assisted you in resolving QuickBooks’ mapped network drive troubles. 

However, if the issue persists despite taking the proper measures, we advise you to call us at 1-802-778-9005 and let our experts take care of the whole thing for you.

Frequently Asked Questions (FAQs)

Should I repair the program if the QuickBooks mapped drive is not showing?

You don’t immediately need to repair the application if the mapped disk for QuickBooks isn’t visible. Following the instructions in your QuickBooks or Windows user manual will help you first determine if the mapping is configured correctly.

Try restarting your computer to see if it helps, and if it still doesn’t work, try another solution. If these straightforward actions don’t solve the problem, you should repair the software.

Why should I replace the ND files if mapped drives aren’t visible in QuickBooks?

When mapped drives aren’t visible, updating the .ND files in QuickBooks can help. These files act as a roadmap for QuickBooks to discover your data, and if they’re out-of-date or corrupted, QuickBooks may become lost. updating them is like giving it a new, correct map to locate your data quickly.

In Windows 11, how do I enable mapped drives?

These few procedures will allow mapped drives in Windows 11:

  • Open “File Explorer.”
  • In the left sidebar, choose “This PC”.
  • In the top menu, select “Computer”.
  • Simply click “Map network drive.”
  • Choose a drive letter.
  • Enter the path to your network folder (for instance, serverfolder) in the “Folder” column.
  • If you want it to connect automatically, select “Reconnect at sign-in”.
  • Choose “Finish.”

How does QuickBooks map a network drive?

By generating a “ND” (Network Data) file, which serves as your company file’s GPS, QuickBooks maps a network drive. When you open QuickBooks, it will be simple for QuickBooks to locate and retrieve your data since it maintains important information about the file’s position on the network.

By : February 5, 2024
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