How To Fix QuickBooks Script Error While Accessing QB Desktop?

Intuit’s QuickBooks is one of the demanding accounting software that has been designed for keeping track of income and expenses. Many small to mid-sized businesses use QuickBooks for handling their business finances. Although, you may come across different error codes while accessing it. QuickBooks Script Error is one of them that takes place while trying to access a web page from the QuickBooks program.

Script Errors will not allow you to use other applications that need internet access. Let’s discuss the error in detail.

What is a QuickBooks Script Error Message?

Script error in QuickBooks may appear on the screen while launching a web page from QuickBooks. This error message indicates that ‘An error has occurred in the script of this page.’ Or, you may get the error status as ‘Internet Explorer Error’. Due to this, your PC starts running slowly or might become unresponsive. But you don’t need to worry as we are here to resolve this issue on your behalf.

A message quoting, “Stop running this script? A script on this page is causing your web browser to run slowly.” will most likely appear on your screen.

You should keep in mind that the QuickBooks script error will never damage your company files. In case, you are also going through a QuickBooks script error, check out the following post.

What Are The Possible Causes of the QuickBooks Script Error?

Corrupted Windows, damaged data files, disabled script debugging feature, Internet Explorer settings, and many more factors can be at play when a script error occurs in QuickBooks.

The following are possible reasons for this situation:

• Excess Cache and Temp Files: When the cache or temps files in Internet Explorer use too much space and have not been removed for a long time, the performance of the QuickBooks desktop slow and may eventually crash or stop working.
• Disabled Script Debugging Feature: The disabled script debugging feature could be another potential trigger for this error.
• Damaged Active X Component: Active X components may be damaged due to some unknown reason, resulting in a script error.
• Request from Non-Existent Account: Trying to import data from an account that does not exist can result in a script error as you are sending an invalid request.
• Corrupted Windows: A corrupted version of Windows or corrupt Windows can cause script errors as it interferes with the functioning of QB.
• Damaged Data File: Data files may be damaged due to some unknown reasons, and as long as they are not attended to, they will pose problems with the functioning of the application. 
• Malware: The presence of malware on your operating system can also be the cause behind script errors, as they might be causing hindrances in multiple ways.

Symptoms of QuickBooks Desktop Script Error

Underneath are some indications of QuickBooks Desktop enterprise error:

• You may face script errors while loading QuickBooks Online due to the slow performance of the Internet to the keyboard and mouse inputs.
• Sluggish functioning of Internet Explorer, unable or difficulty while updating QB, etc., are some typical identifiers of script error despite many people having reported no early indications. To further understand, go through the following to learn about early indications of script error: 
• The Windows Firewall forbids your internet activity even after manually enabling it.
• Quickbooks stop functioning, and the mouse and keyboard can become unresponsive. This becomes less challenging at first, and eventually, you won’t be able to perform any task at all.
• Downloading any kind of QuickBooks Desktop update will become challenging, and the update might even get stuck mid-process or abort itself.
• At the time of entering bank feeds from the online bank website.

After looking at the causes, you need to move on to the solutions to fix the script error.

eBetterbooks: Quick Fixes

Issue: Excess IE cache or temp files, resulting in conflicting versions and cookies.
Quick Solution: Delete all the Internet Explorer cache and temp files, which can be cleared from the browser’s settings or the control panel.

Issue: The QuickBooks website isn’t added as a trusted site in the Internet Explorer browser.
Quick Fix: Add the QuickBooks website-related sites to the trusted sites list in the Internet Explorer browser from the Internet Options option found in the Tools section.

Issue: The browser script debugging feature is disabled. 
Quick Fix: Internet Explorer’s script debugging feature is usually disabled by default and can cause script errors. Enable the Windows script debugging feature from the Internet Option to rectify this error.

Issue: The SSL Certificates of Internet Explorer are causing this issue. 
Quick Fix: To Clear the SSL Certificates from Internet Explorer, click on the Gear icon and select the Internet options, and from under the Content tab, click the Clear SSL state option.

Issue: Internet Explorer isn’t set as the default browser.
Quick Fix: Make sure Internet Explorer is set as the default browser, and if it’s not, set it as the default browser for QuickBooks.

Issue: The Internet Explorer has been corrupted due to some reason, causing the script error.
Quick Fix: Uninstall and reinstall the Internet Explorer browser by navigating to the Control Panel and using the Add/Remove Program section.

Benefits of QuickBooks Script Error

Here are the four key benefits of QuickBooks script errors:

1. Improved Functionality: Fixing script errors ensures that QuickBooks operates smoothly, without interruptions or error pop-ups. This enhances overall user experience and boosts productivity.
2. Accurate Data Entry: Script errors can disrupt data entry, potentially leading to mistakes in your records. By resolving these errors, you can minimize the risk of accounting issues and ensure accurate data entry.
3. Time Savings: Troubleshooting and finding workarounds for script errors can be time-consuming. Fixing these issues allows users to focus on their core tasks without the need for temporary solutions.
4. Enhanced Stability: Script errors can cause QuickBooks to crash or behave unpredictably. Addressing these problems improves the software’s stability, reducing the likelihood of system crashes and data loss.

Best Possible Solutions for QuickBooks Script Error

The QuickBooks script error can be resolved by clearing excess cache data, enabling the script debugging feature, clearing the SSL certificate from IE, reinstalling Internet Explorer, and many more depending on the cause of the error. Follow the steps provided below for detailed instructions:

Case 1: Internet Explorer is not set as the default browser

You may be accessing QuickBooks using a web browser other than Internet Explorer as your usual web browser. This could also result in such an error. As a result, you should be sure to designate Internet Explorer as the default browser.

Solution 1: Make Internet Explorer The Default Browser

1. Firstly, choose the Internet Options from Internet Explorer.
2. After that, select the Advanced tab.
3. Click the Reset to default option.
4. Finally, select Apply > OK and check whether the script error in QuickBooks is fixed.

Case 2: The Internet Explorer’s Script Debugging Feature Is Disabled

Solution 2: Turn the Internet Explorer’s Script Debugging Feature Is Enabled

To enable the script debugging feature in Internet Explorer, follow the below instructions:

1. Navigate to the Tools option in Internet Explorer.
2. Select the “Internet Options” and then the “Advanced” tab option.
3. Verify the setting available under the Advanced option.
4. Select the “Browser” option from the menu—Set Internet Explorer’s Script Debugging feature to on.
5. Press the OK button.

Restart Internet Explorer after closing it.

Solution 3: Disable Add-ons on Internet Explorer

1. Initially, choose the Tools option.
2. After that, go to the Internet Options.
3. Tap on Programs to proceed further.
4. Select Manage add-ons in the new tab.
5. Lastly, disable add-ons and tap OK to confirm.

Case 3: Excess Amount of Cache Data

Solution 4: Remove the Default Browser’s Cache Data

1. Firstly, choose Tools in your Internet Explorer.
2. Secondly, select Internet Options and then tap on the General tab.
3. Next, you need to tap on Delete under the Browser History locate.
4. Before confirming the selections, make sure you have selected all options that you need to delete.
5. Choose OK.
6. Finally, check whether QuickBooks Script Error is appearing or not.

Case 4: Can’t access the website trying to reach because of a bug in the browser or a limitation on the website itself.

Solution 5: Add the QuickBooks website to your trusted sites in the Internet Explorer browser

The QuickBooks’ default browser is Internet Explorer. The app uses Internet Explorer to display the issue when you encounter it when using QuickBooks to view a webpage.

There is a good likelihood that the error is connected to the browser or website if you get a message that says the following:

“Line 36 Char 2 Error “$” Code 0 URL https://[email address removed]/sgn-rs/api/v1/lpd/las_box?param1=25&param2=las”

You can’t access the website you’re trying to reach right now, either because of a bug in the browser or a limitation on the website itself.  You will need to set up Internet Explorer regardless of the situation here.

So, follow these instructions to make the necessary adjustments in Internet Explorer:

If you are facing script errors frequently on the screen, you need to try to open a web source as a trusted site.

Here are the steps to do so:

1. The first step is to launch the Internet Explorer browser.
2. And then choose Tools > Internet Options.
3. Go to the Security tab.
4. Finally, Add all QuickBooks-related websites to the list of trusted websites.
5. Uncheck the checkbox “HTTPS: Require server verification.” 
6. (Repeat for each website in the window zone titled Trusted sites.)
7. Once finished, dismiss the window for Trusted sites.
8. Uncheck the box next to “Enable Protected Mode.”
9. After finishing the tasks above, shut down the Internet Explorer.

Restart your OS, then attempt to launch QuickBooks.

Case 5: Internet Explorer Is Not Rendering The Web Page Correctly

Solution 6: Run Internet Explorer in Compatibility View

1. Launch Internet Explorer and select the Tools option from Settings.
2. Access the Compatibility View options to open the Compatibility View window.
3. Mark the checkboxes that read “Display all websites in Compatibility View.”
4. To preserve the changes, click the Save Changes option.

Case 6: Some problems with SSL caching certificates in IE

Solution 7: Clear SSL Certificates From Internet Explorer

Deleting Internet Explorer’s SSL certificates from the settings menu follow the following instructions:

1. Launch the Internet Explorer browser.
2. Choose the Internet settings option from the Settings menu.
3. Select the Content tab.
4. Click the “Clear SSL state button” button from under the Content tab.
5. Click OK to save changes and Exit.

Case 7: Active X component is damaged and not working as it should

Solution 8: Verify That Active Scripting Is Working And Uninstalling Active X

To disable Active X controls from Internet Explorer’s high-security mode, Follow the quick instructions below:

1. Navigate to the Internet options after launching Internet Explorer.
2. Select the Tools menu, then select the Security tab.
3. Look for the ActiveX controls and plug-ins option under Custom Level.
4. Click the OK button after choosing the Default level.

Steps for removing the ActiveX component from Internet Explorer

You must first navigate to the settings in IE before you can uninstall and delete the ActiveX file from your PC:

1. Go to the Settings tab.
2. Select the View Objects tab.
3. Check every checkbox before the ActiveX file currently installed on the computer.
4. Look for files with names beginning with qboax, for example qboax11 or qboax11.dll.

You must also remove the file from the system and make sure that no instances of Internet Explorer windows are operating on OS.

Solution 9: Reactivating Internet Explorer 11 on Windows 10

1. Press and hold Windows + R and write Control Panel in the search box.
2. After that, choose Enter and select Add/Remove Program option.
3. Now, you need to select the Turn Windows Features on or off option and delete the checkmark next to the Internet Explorer 11 option.
4. Reboot the Windows.
5. Enable the Internet Explorer 11 again and restart the Windows PC.
6. Finally, perform the aforementioned steps again to fix the script error QuickBooks.

Solution 10: Disable the Script Error Notification

1. Initially, launch the Internet Explorer.
2. After that, choose the Tool option and go to Internet Options.
3. Click the Advanced tab and remove the check-box that shows the ‘Display a notification about script error’ option.
4. Finally, choose OK.

Solution 11: Locate the URL to the Restricted Websites

1. Firstly, launch QuickBooks.
2. Choose the Help option from the Internet Connection Setup.
3. After that, click Next and choose the Advanced Connection Settings.
4. Meanwhile, go to the Security option on the Restricted sites tab.
5. Next, you need to copy the URL and paste it.
6. Choose the Add option and then click the close option.
7. Finally, press Ok to save the changes.

Alternate Solutions to Resolve QuickBooks Script Error

Sometimes, you may face script errors under three conditions. We have described all of these conditions along with their solutions.

Condition 1: When the Error Appears While Exporting

1. The first step is to choose ‘Tools’ present in the right corner of your IE browser.
2. After that, select the ‘Safety & Security’ option and tap on ‘Delete history’.
3. Click the ‘Cookies’ and ‘website data’ checkboxes.
4. And then choose the Delete option. This may take a few seconds.
5. Lastly, close the Internet Explorer browser and launch it again.

Condition 2: When the Error Appears While Importing

1. Firstly, choose Internet Explorer.
2. After that, select the Tools menu and click Internet Options.
3. Next, press the Alt key when you can’t open the table menu.
4. Choose the Advanced tab.

1. Remove the display of notification of each script error box.
2. Finally, choose OK.

Condition 3: When the Error Occurs While Launching Desktop

1. The first step is to choose Internet Explorer.
2. Select the Command bar and then tap on Tools.
3. After that, select Internet Options and choose the Security tab.
4. Next, you have to add .intuit.com as your trusted website by following these steps.

1. Open the Trusted Sites windows and unmark Require server verification.
2. In the Zone field, type Intuit.com in Add this Website.
3. Delete all other websites.

1. Shut down the Trusted Sites window.
2. Here, you need to unmark the Enable Protected Mode option.
3. Finally, close Internet Explorer.

Wrapping-Up!

One of the above-discussed solutions will surely help you in fixing Script errors in QuickBooks. If you are new to handling such technical errors, it is suggested to take the assistance of QB experts.

Implement the solutions given above to resolve the error; if you still need help, contact +1-802-778-9005, or you can mail us at: [email protected]

Frequently Asked Questions (FAQs)

What is a script error in QuickBooks Desktop?

To resolve this, start by updating QuickBooks Desktop to the latest version. Also, ensure your internet browser is up-to-date and try clearing the browser cache. If the issue persists, consider running the QuickBooks File Doctor tool to repair any damaged files.

How can I fix a script error when opening QuickBooks Desktop?

First, try restarting your computer and then attempt to open QuickBooks again. If that doesn’t work, you can try opening QuickBooks in safe mode. Additionally, verify that your company file is not corrupted by using the Verify Data tool in QuickBooks. If problems continue, you might need to reinstall QuickBooks.

Why am I getting a script error when accessing online banking features?

Ensure your browser’s settings are properly configured for QuickBooks. This includes enabling pop-ups and scripts. Clear your browser cache and cookies, or try using a different browser. Also, verify that your online banking setup in QuickBooks is correct and that there are no connectivity issues.

What should I do if a script error occurs during a QuickBooks update?

Check your internet connection to ensure it’s stable. Restart your computer and try the update again. If the error persists, download the update manually from the QuickBooks website. Make sure you’re running QuickBooks as an administrator to avoid permission issues.