QuickBooks Error 103 is a bank-related error that usually arises when your financial institution rejects the sign-in request you used to manage your transactions and asks you to update your login details in QuickBooks Online. Changing your login credentials in QBO is required to prevent your account access from being locked. This error can also be seen when the username or ID password you’ve entered for your bank account is either incorrect or doesn’t match the QuickBooks Online account details.
Major Causes Behind the QuickBooks Error 103
Below are the reasons why you often come across QuickBooks bank error 103; let’s take a look:
You have mistakenly selected the wrong financial institution from the result list.
There’s a connection error between your bank account and your QuickBooks software.
When the user ID or password you entered into QuickBooks Online doesn’t match with your bank, you may run into this bank-related error.
You have entered the incorrect login credentials when connecting to your bank account or financial institution for the first time.
A configuration issue with the web browser you’re currently using, or your web browser is automatically entering the old saved credentials at time of login.
How to determine the effect of QuickBooks Error 103?
When QuickBooks Error 103 takes place, there are several indicators can be seen, which include:
QuickBooks won’t be able to connect with the bank account and update the transactions.
You fail to get updated transactions and verify received payments or invoice status.
Outdated transactions will result in failure to do bank reconciliation.
Your bank or financial institution may block your account access.
The login details you have entered to access your financial institution are not accepted by your bank’s official website.
You may also run into issues at the time of making payments.
Customized Solution for QuickBooks Error 103
To resolve QuickBooks Error 103, ensure a stable internet connection and try Incognito mode for browser issues. For Error 310, update your sign-in info and verify your bank URL. If issues persist, contact Customer Care with your bank details and error code.
To fix QuickBooks Bank error 103, you must have a strong or stable Internet connection to check your bank feeds to connect your bank account from QBO.
After this, if you’re unable to update your transactions due to browser-related issues, try opening QuickBooks in Incognito mode.
Note: Intuit always recommends you set Google Chrome as a default web browser to work on QuickBooks without any performance-related issues.
Error 310 occurs when your bank doesn’t accept your sign-in request until you update that information. For this,
Press the Reconnect button displayed within the error message.
After this, type the unique or strong username and password.
Click Update Sign-in Info.
To check the bank connection, visit the bank’s login webpage URL or the URL after logging into your bank account.
First, look for the bank using the URL you access to sign in to your bank account (i.e. www.wellsfargo.com). Try all possible results.
If this doesn’t work, try searching for the bank using the URL when you have logged into your account. However, you may have to remove a string of digits to search.
For example, once logged in to your account, the URL may be https://www.netteller.com/loginabc/Views/Retail/AccountListing.aspx, which will have zero results when searched.
Remove the extension of the URL to the slash (/) and try researching.
Then, you may have to remove a few extensions until the search has a match. At this point, the URL https://www.netteller.com/ would have multiple results when you search.
If this update fails to eliminate QuickBooks Bank error 103, reach out to the Customer Care with the following information in handy:
Your financial institution or Bank name.
The Bank name was being selected during account set-up.
The website you use to connect to your bank and the URL while signing in to your bank account.
Also, the account type you are connecting to business, personal, cash management, etc.
The error code you’re encountering.
Or, if you want to resolve it manually, follow these common solutions in a given order.
Best Possible Solution for QuickBooks Error 103
To fix QuickBooks Error 103, ensure your bank login credentials are correct and up-to-date. Set permissions for QuickBooks, use a trusted browser, and clear cache. If issues persist, contact support with your bank details.
Solutions Part 1
Below is a list of some precautionary actions that must be taken carefully when you move ahead with the troubleshooting solutions:
Make sure the username or password you’re entering for accessing your bank account must be correct.
Don’t forget to set the permissions for connecting your bank account from QuickBooks Online.
Check that the sign-in info you entered in your bank account is updated in the QBO, too.
Also, ensure you’ve selected the right financial institution or bank account to connect from your QuickBooks Online software.
Verify that Intuit is added as a trusted site on the browser you’re currently using.
Avoid opening QBO in guest mode, as this doesn’t allow you to change the default browser settings.
Solution Part 2
After following all the precautionary steps, now it’s time to fix QuickBooks Bank Error 103 if you’re unable to connect to your bank account due to wrong login credentials.
Let’s adhere to the steps outlined below:
Solution 1: Confirm Your Sign-in Info is Correct (Using the Bank Website)
To resolve QuickBooks Error 103, verify your sign-in info by logging into your bank’s website. Ensure you use the correct account credentials and follow bank instructions if errors occur.
Firstly, open a new window in your web browser and go directly to your bank’s official website.
Now, note down the web address (e.g. https://www.bank.com) and keep it handy for later.
Log in with the username and password you have.
Note: If you have separate bank accounts (such as a business account and a personal account), log in to the account you want to fix in QuickBooks.
Once you sign in successfully, you’ll know the user ID and password are correct. But in case you get a sign-in error, follow the bank’s instructions to get your user ID, reset your password, or both.
Solution 2: Set Permissions for the Third Party in Your Bank Account
Some bank accounts ask for your permission to connect your account to another software, including QuickBooks Online. When you visit your bank’s website, check if your bank also prompts you to do the same. If yes, adhere to your bank’s instructions to enable it.
To connect a Key Bank account to QuickBooks, follow the steps below to turn on third-party access:
Navigate to key.com or ibx.key.com.
Log in to the account you wish to connect to QuickBooks.
Next, choose the User Profile option.
Under the Password and Security section, turn on Third Party Access.
Press Yes to confirm your acceptance.
Solution 3: Update the Bank Sign-in Info in QBO
Sometimes, the user updates the login credentials on the bank website but forgets to revise them in QuickBooks Online, which may lead to different bank-related errors.
To update your bank sign-in info in QuickBooks for an existing connection, adhere to the following steps:
To begin with, navigate to the Banking menu.
Click on Update.
Now, enter your updated username and password in one of the following ways:
If QB error 103 pops up on your screen, choose the Reconnect my account link and then type your credentials.
If there is no error prompt, press the Edit icon and then select Edit sign-in info.
Press Save and connect.
When you see a confirmation prompt, choose the option I’m done, Let’s go!
Solution 4: Enter Your Sign in Info in QuickBooks
To fix QuickBooks Error 103, manually enter your bank login details in QuickBooks. For existing connections, update your sign-in info under Bank Transactions. For new connections, use the Connect Account option and enter your bank’s name or URL.
To enter your login details in QuickBooks for an existing or a new connection, perform the following steps:
For an existing connection
Hover over Transactions and select Bank Transactions.
Now, select the bank or credit card account you want to update.
Click the Edit icon.
After this, choose the option Edit sign-in info.
If the web browser you’re using auto-fills the user ID and password sections, clear them immediately. This will ensure your browser doesn’t enter old info by mistake.
Manually type the username and password for your bank account. If your bank displays a Show option, choose it so you can review your entered password correctly.
Press Save and connect at the end.
For a new connection
Head to Transactions and then click on Bank transactions.
Choose Connect account on the landing page if you’re connecting an account for the first time. Or, if you’ve already connected your online banking accounts earlier, select Link account.
Under the Search field, enter your bank name. Or you can also enter your bank’s web address (such as http://www.bank.com) you noted down while visiting the bank’s official website.
After this, select your bank in the search results.
Note: Click on the type of account you’d like to connect, if you see multiple options. For instance, if you’re attempting to connect your business account, select the ‘Business’ option in case it is available there.
However, in case your web browser auto-fills the user ID and password fields, you are requested to clear them. This will ensure your browser doesn’t save old info by mistake.
Manually write down the user ID and password for your bank account. If your bank highlights a Show option, click on it so you can confirm you entered the correct password.
Press Continue.
Once done, your bank is connected successfully now.
Solution 5: Try and Change Some Configurations Within the Web Browser
Here, we’ll be resetting the configuration in the browser, which can be due to obsolete or outdated cookies and temporary files.
The following solutions are recommended:
Using a Private/ Incognito Window will help you browse the internet where no temporary files will be accessible, and you can connect to the website in a similar manner where you have deleted redundant files.
Restarting the browser is another solution where the session times or temporary files that are still in action and causing misconfiguration will be closed.
Additionally, you can also delete the cache as the outdated files in the browser’s memory may result in a mismatch with various data validations over the internet. Hence, it is often recommended to clear your cache at regular intervals.
Adding Intuit as a “trusted site”, will add credentials where the browser can connect to the website’s server, resolving any restrictions from the Windows firewall or generic block policies (privacy policies) of the web browser.
Step 1: Try Using a Private or Incognito Browser
Web Browsers
Open Incognito Mode
On Screen Mode
Web Browsers you often use to visit Intuit’s official website.
Keyboard Shortcuts (When the Browser is open, press the shortcut keys given below to incognito window)
Let’s have a look at the following screenshots for better understanding. You can navigate to the side menu of your browser and click to open an incognito/ private window.
Google Chrome
Ctrl +Shift + N
Mozilla Firefox
Ctrl + Shift + P
Opera
Ctrl + Shift + N
Apple Safari
Shift + ⌘ + N
Microsoft Edge
Ctrl+Shift+N
Step 2: Restart Your Web Browser
For Google Chrome
Click on the Start menu and then search for Google Chrome.
Now, select the Address bar and type ‘chrome://restart’, then press the Enter key.
After this, you will be directed to see your browser shut down and restart.
Once done, chrome will reopen successfully and you’re good to go.
For Mozilla Firefox
Open Mozilla Firefox in the first place.
Then, go to the address bar and type about:profiles, then hit the Enter tab.
Here, you will find the Restart option in the upper right corner of the screen.
After this, select Restart Normally to restart the browser while keeping all your tabs open.
Search and locate the Safari icon on your Mac desktop or in the dock at the bottom of your screen.
Once done, look for a blue compass icon with a white background, which is the Safari icon.
Select the Safari icon when you find it.
Wait for a few seconds and let the browser open.
Now, you have successfully opened Safari on your Mac.
For Microsoft Edge
Close all the tabs in which you are working and then make an exit from the Edge Browser by hitting the cross-mark at the upper right corner of the screen.
Then it is recommended that you check the task manager if any process related to the Edge Browser is opened in the background.
Go to the Windows Start Menu and type “Task Manager”.
After this, click and open Task Manager.
Under the Task Manager, search and locate Microsoft Edge. If it is not mentioned here, that means it is closed.
However, if Microsoft Edge is available in the Process Tab, then hit right-click on it and select End Process.
Now, your Edge browser is closed.
To reopen it, either double-click on its icon or look for Edge in the Start Menu.
Also, you can type edge://restart into the address bar and later hit the Enter key to open it again.
Step 3: Clear your Browser’s Cache
In Chrome
Open Google Chrome on your computer.
Now, click More at the top right corner of your screen.
Select More tools and then the Clear browsing data option.
At the top, choose a time range. To delete everything, hit the All Time icon.
After this, tickmark the checkboxes besides “Cookies and other site data” and “Cached images and files”
And lastly, select Clear data.
In Mozilla Firefox
Firstly, press the Menu button available at the top and select Settings.
Now, click on the Privacy & Security panel.
Choose the Clear Data option under the Cookies and Site Data window.
After this, remove the tickmark from the Cookies and Site Data checkbox.
Make sure Cached Web Content is marked, and when everything is fine, press the Clear button.
Finally, close the Settings page, and the changes you’ve made will automatically be saved.
In Safari
Open Safari browser on your Mac.
Now, choose Safari -> Preferences….
Hit the Privacy tab and then select Manage Website Data….
Click on the website that is listed, then press Remove. To remove all website data from Safari, select Remove All.
In Microsoft Edge
For this, navigate to Settings and then Privacy & Services.
Now, select Choose What to clear under Clear browsing data.
Check for Cached images and files, browsing history, Cookies, and other site data, then select the Clear Now option.
Then, restart your browser.
Or you can also type “edge://settings/clearbrowserdata” in your address bar to quickly clear your browsing history, cookies, and cached images and files.
Step 4: Add Intuit as a Trusted Site
Add Google Chrome
Choose the Customize and Control Google Chrome ⋮ icon and then select Settings.
Now, select Privacy and Security in the left pane and then Site Settings.
Select Cookies and site data.
Hit the Add icon under the Allow section.
Enter *intuit.com, then click Add to save.
Add Mozilla Firefox
Hit the menu icon at the upper right-hand corner of your browser.
Next, click Settings.
Choose the Privacy and Security option.
Scroll down to the Permissions section, and select Exceptions in front of “Warn you when websites try to install add-ones.
Type the trusted sites into the “Address of website” field.
Once done, click Allow and then press Save Changes.
Add Safari
Open Safari and then enter payroll.intuit.com.
Next, hit the Enter tab.
Choose Bookmarks and select Add Bookmark.
From the dropdown, under Add this page to click on Top Sites.
Press Add at the end.
Add Microsoft Edge
Navigate to the Control Panel and then open Internet Options.
Select Security.
Click on Trusted Sites, then Sites.
After this, enter *intuit.com, then choose Add to save.
