How to Fix QuickBooks Error 12029 When Downloading Payroll Updates?

To fix QuickBooks Error 12029, you should first check your internet connection and firewall settings, then adjust your Internet Explorer configuration to allow TLS 1.2, and finally, try resetting QuickBooks updates or performing a clean installation if the issue persists. QuickBooks Error 12029 indicates a problem with internet connectivity or system security settings that prevent communication between QuickBooks and its update servers.

QuickBooks requires regular updates to maintain compatibility with payroll services, security protocols, and Windows components. During these updates, the system downloads and installs external files that must be verified by the Windows operating system for security compliance. When this verification or connection process fails, QuickBooks Error 12029 occurs.

The error belongs to the 12000 series of network timeout issues and often arises due to restrictive firewall configurations, invalid SSL certificates, or outdated browser settings.

Understanding the causes and implementing structured troubleshooting methods, such as verifying internet access, configuring security certificates, or adjusting browser settings, can effectively resolve QuickBooks Error 12029 and ensure seamless payroll and software updates.

What Does QuickBooks Error Code 12029 Mean?

QuickBooks Error 12029, known as a network time-out issue, belongs to the 12000 series of QB errors. Users encounter this error while attempting to update the payroll application or QuickBooks Desktop. 

It can also occur when QuickBooks Desktop can’t successfully connect to the internet, and the users get an error message stating “QuickBooks Update Error 12029.”

To avoid any confusion about what the QuickBooks 12000 series error means, different words have been used. So, here’s a list of easier-to-understand terms that are synonyms for Payroll Error 12029.

• QuickBooks Payroll update error 12029
• QuickBooks Desktop update Error 12029
• QuickBooks Service messages Error 12029
• Payroll Error 12029 in QuickBooks
• Network time-out error in QuickBooks

What error message displays with QuickBooks Error 12029?

“Error 12029: QuickBooks failed to receive the IP address or servers.”

The Error code 12029 in QuickBooks is a network timeout error indicating that the software encountered an issue while trying to obtain the IP address or connect to the servers.

What are the Causes of Error 12029 in QuickBooks Payroll Update?

The QuickBooks Error code 12029 occurs when QuickBooks Desktop can’t successfully connect to the internet or misconfigurations within the Windows operating system. But the primary causes of this error are the internet latency and firewall settings. Below, we’ve mentioned all the factors that lead to the occurrence of QuickBooks update error 12029.

Internal Causes:

• If QuickBooks failed to connect to the internet.
• If the internet connection is down or disconnected.
• It’s possible that the server could be blocked.
• Another common internal reason is the QB update timeout.
• The Windows operating system starts responding slowly to your inputs.
• The company file might be corrupted.
• If the Windows operating system is not updated to the latest version.

External Causes:

• If the download of the update file gets interrupted by Windows Firewall or third-party security software like antivirus or anti-malware programs.
• The firewall/ internet settings are restricting QuickBooks software access to the server.
• Internet Explorer is not set as the default browser.
• If the SSL certificate within the application has expired or is invalid.

Symptoms that Show up When You Get Error 12029?

To avoid any confusion about what the QuickBooks 12000 series error means, different words have been used. So, here’s a list of easier-to-understand terms that are synonyms for Payroll Error 12029.

• QuickBooks Payroll update error 12029
• QuickBooks Desktop update Error 12029
• QuickBooks Service messages Error 12029
• Payroll Error 12029 in QuickBooks
• Network time-out error in QuickBooks

How to Fix Error Code 12029 While Downloading QuickBooks Updates?

QuickBooks Error 12029 can occur due to internet connection issues, browser settings, or firewall blocking. Try checking internet settings, configuring Internet Explorer’s security & SSL, updating security certificates, excluding QuickBooks from the firewall, verifying system date & time, or running QuickBooks in Safe Mode. For detailed steps, follow the solution guide below:

Method 1: Download and Run the TLS 1.2 Utility.

Follow these steps to update your operating system for TLS 1.2 compliance using QuickBooks Tool Hub:

Step 1: Install QuickBooks Tool Hub

1. Close QuickBooks if it’s open.
2. Download the latest version (1.6.0.5) of QuickBooks Tool Hub. Save it in an easily accessible location (e.g., Downloads folder or desktop).

3. Open the downloaded file (QuickBooksToolHub.exe) and follow the installation instructions.
4. Once installed, double-click the QuickBooks Tool Hub icon on your desktop to open it.

Note: If the icon isn’t visible, search for “QuickBooks Tool Hub” in Windows and open it from the results.

Step 2: Run the TLS 1.2 Utility

1. In the QuickBooks Tool Hub, go to Installation Issues.
2. Click the QuickBooks TLS 1.2 Tool located in the bottom right corner.
3. Click OK, then agree to the EULA by selecting Yes.
4. Click Run to start the update process.
5. After completion, click Exit to close the tool.

This process will ensure your system is TLS 1.2 compliant, allowing QuickBooks to operate securely.

Method 2: Check the Internet Explorer Settings

Having a stable internet connection is essential for a smooth update process. The steps provided below will help you check your internet connection settings to make sure that any misconfiguration isn’t leading to the causing of Payroll error 12029.

Method 3: Configure SSL Settings for Internet Explorer

QuickBooks uses Internet Explorer to access the Internet. Hence, we need to ensure that the system has Internet Explorer as the default browser.

After that, close Internet Explorer and restart the system to check if QuickBooks Error 12029 is resolved or not.

Method 4: Install/Update QuickBooks Security Certificate

If any software has its security certification, it states that the application is legal and legitimate. Hence, it can download and install QuickBooks updates only from the update server if it has the security certificate.

Method 5: Excluding QuickBooks from the Firewall

Sometimes, a Windows firewall can block QuickBooks software from accessing the network if it assumes the software is a threat. By following the steps below, we’ll make sure QuickBooks is allowed to send and receive data from the internet server. This will help QuickBooks smoothly download updates without any problems.

Step 1: Go to the Start button and in the search bar –>Type Windows Firewall

At last, confirm the settings and check if the QuickBooks payroll update error 12029 is resolved or not.

For more detailed information, follow the article (How to Add Exclusion to Windows Security Firewall)

Method 6: Verify System Time and Date

If the solutions mentioned before didn’t work, try fixing the date and time on your computer:

Method 7: Open the Windows in a Safe mode, then attempt to update

If you’re still facing QuickBooks Error 12029, you might find it helpful to start your Windows computer in Safe Mode.

This can potentially fix the issue just by following the steps below:

Method 8. Update QuickBooks Desktop to the latest release

QuickBooks Desktop typically updates automatically whenever new updates are available. However, you can also check for and install updates manually if needed.

How to Check for the Latest Release:

• QuickBooks 2024: R9_53
• QuickBooks 2023: R14_41
• QuickBooks 2022: R17_34

How to Install the Updates of QuickBooks:

• Automatic Updates: QuickBooks will download updates automatically. When the update is ready, you’ll see “Update available” in the top-right corner of your QuickBooks window.
  • If you leave QuickBooks closed but keep your computer on, the update will install automatically.
• Manual Installation:
  1. Click Update available when you see it.
  2. Select Install now to start the update process.
  3. Wait patiently while the update installs—it may take some time.
  4. Once the update is complete, open QuickBooks and you’re all set!

Updating QuickBooks regularly ensures that you have the latest features and fixes for a smoother experience.

Method 9: Clean Install of QuickBooks (Alternate Solution)

In Selective startup mode, perform a clean install of QuickBooks. You can try these methods when none of the above steps have successfully resolved the issue.

Conclusion

By following the outlined troubleshooting steps, QuickBooks Error 12029 can be efficiently resolved, restoring smooth connectivity and uninterrupted access to updates and payroll services. Implementing these solutions not only fixes the immediate issue but also strengthens your system’s overall reliability and security. With proper configuration and periodic checks, QuickBooks can operate seamlessly, allowing you to focus on managing your business with confidence and efficiency.

Frequently Asked Questions

What are the factors that cause QuickBooks Error 12029?

There are several reasons that can trigger the QB error 12029:

• Sometimes, the QuickBooks Desktop can’t successfully connect to the internet, which may cause error 12029 while updating payroll.
• Using an outdated version of QuickBooks application can lead to compatibility issues with current Windows versions. To avoid this, ensure you have the latest version of the software installed in your system.
• Another possible cause is a firewall blocking QuickBooks’ internet access.
• Incorrect configuration of a proxy server can also result in the payroll update error 12029.

How can I verify if the error is due to a network issue?

Test your internet connection by visiting a secure website, like https://www.google.com. If you are unable to connect, the problem is likely with your network.

How do I run QuickBooks as an administrator to fix Error 12029?

Right-click the QuickBooks icon and select “Run as Administrator.” Then try to download the payroll updates again.

Disclaimer: The information outlined above for “How to Fix QuickBooks Error 12029 When Downloading Payroll Updates?” is applicable to all supported versions, including QuickBooks Desktop Pro, Premier, Accountant, and Enterprise. It is designed to work with operating systems such as Windows 7, 10, and 11, as well as macOS.