How to Fix QuickBooks Update Error Code 1328?

Learn the best ways to troubleshoot QuickBooks Error 1328. Error updating file C:\Config. Msi\PTXXX. tmp.

The QuickBooks Error 1328 is a temp file related error. Since it also relates to configuration issues in a system, the user needs to resolve the bug as soon as possible. This may cause an issue when the user is trying to update the application. Hence, we will learn how to deal with QuickBooks update error 1328 through multiple ways.

Undoubtedly, QuickBooks is a widely used bookkeeping and accounting software. It has helped many non-accounting users to understand and execute bookkeeping tasks if they are looking for online bookkeeping services. Also, users get accurate balance sheets, tax statements, bank reconciliations and other major reports. To put it simply, it provides many accounting solutions in an affordable and user-friendly manner.

However, it has its share of drawbacks as well. Users who run QuickBooks are always dealing with QuickBooks Errors. These bugs are frustrating and reduce the work efficiency of the user. Today, we are dealing with one such issue: QuickBooks update error 1328.

What Is QuickBooks Update Error 1328?

You may face this error when you try to install, uninstall, update, or repair QuickBooks Desktop application. Hence, this error will prevent the user from working on any company file.

The files with extension TMP can cause QuickBooks Error 1328. It is usually an update-related error, and the TMP files are located in the C:\Config.Msi\PTXXX.tmp. folder.

Users will receive the following error on the screen:

Why Does QuickBooks Update Error 1328 Occur?

QuickBooks Error 1328 can occur due to various reasons including damaged program files.

Below are the several reasons why QuickBooks Error 1328 applying patch might occur:

• Program files are damaged/ corrupted.
• The system is under malware attack/ shutdown issues/other issues.
• Windows operating system has invalid entries in the Windows registry, and the operating system files are damaged.
• The QB software license is invalid/ company files are corrupted.
• There are network and connectivity issues.

What Are the Symptoms of QuickBooks update error 1328?

Below we have discussed some ways to figure out if your system is facing the issue of QuickBooks Error 1328 or not:

• The QB update will abruptly stop in the middle of the process.
• The installed QuickBooks software window will crash often, leading to QuickBooks Update Error 1328
• The uninstallation and installation process gets interrupted and the error message pops on the screen.
• If the setup files for QuickBooks are partially downloaded or corrupt, you might encounter QuickBooks error 1328 when applying a patch during installation
• Users will not be able to complete the repair process in the accounting software.
• The QuickBooks will respond slowly.

how to resolve Error 1328 in QuickBooks Desktop?

QuickBooks Error code 1328 can be fixed through several methods. Start by renaming the config.msi file or using the QuickBooks Install Diagnostic Tool from the QB Tool Hub. For detailed steps on each method, see the information below.

Solution 1: Resolving Error With Renaming config.msi File

1. Firstly, the user has to go to start–> Explore–>This PC.
2. The user has to open the C Drive, and look for the view option from the top bar. User has to click the show hidden files option.
3. Look for the config.msi folder/ file, and rename it by adding .old extension.

Hide the protected files and go to the application again to check whether the error reappears or not.

Solution 2: Repair QuickBooks Installation with QuickBooks Install Diagnostic Tool

To use the QB Install Diagnostic Tool, you first need to download and install the QB Tool Hub. This tool helps resolve QuickBooks Desktop update errors 1328.

1. Firstly, exit QuickBooks and download the latest version of QB Tool hub from the official website of Intuit QuickBooks.
2. Then, install the EXE file by following on-screen instructions. After that, an icon of QB Tool Hub appears on the desktop.
3. Open this icon, and go to the Installation Issues tab.
4. Run the QuickBooks Install Diagnostic tool. The process completion might take ~20 minutes.

After this, restart the system and go to the QuickBooks desktop to check if the issue is resolved or not.

Solution 3: QuickBooks Install Repair Option

1. Go to start–> search bar –> type control panel –> Press Enter.
2. After that, the user may select Programs & Features.
3. Then, locate and click the QuickBooks Product Heading tab. After that, the user needs to uninstall it by changing any button.

4. After that, proceed with the repair tab. Once the repair process is complete, update the software again.

It will resolve the QuickBooks update error 1328 applying patch to file. If the error persists, try other methods to resolve the issue.

Solution 4: QuickBooks Clean Installation/Reinstall

1. Firstly, the user has to uninstall existing QuickBooks software. Now, for reinstallation, the user has two options: CD installation, and Installation through the downloadable file.

2. If the user has a CD driver with their system, they can install the product again using the QuickBooks Product CD.
3. Otherwise, they can keep ready the product key and download it from the official site of Intuit.

Once you download QuickBooks Desktop, follow these steps to Uninstall and install it again:

Step 1: Remove/Uninstall QuickBooks

1. Open the Windows Start menu and search for Control Panel.
2. Click on Programs and Features (or Uninstall a Program).
3. Find your version of QuickBooks Desktop in the list and select it.
4. Click Uninstall/Change, then choose Remove and hit Next.
   • If you don’t see these options, sign out and log back in as an administrator.

Step 2: Reinstall QuickBooks Desktop

Once you’ve uninstalled QuickBooks, proceed to reinstall it. The installation will create new folders and rename the old ones automatically. Hopefully, a clean installation will fix the Error 1328 in QuickBooks.

Solution 5: Registry Repair Tool

1. Go to the registry repair tool, and repair the damaged registry entries related to QB software.
2. With the help of an antivirus, remove all malware from the system. Also, remove junk files from the system.
3. The user also has to uninstall all obsolete PC drivers.
4. When the cleaning process is done, run the windows system file check option.

Finally, install all necessary windows updates and check for the QuickBooks Error Code 1328 again.

Solution 6: Update The Windows OS

QuickBooks relies on certain Microsoft components (like: MSXML, Microsoft.net, and C++) to function flawlessly.

Here’s how to ensure your system has the latest updates for these components:

1. Search for Updates: Click the Start menu and type “updates” in the search bar. Press Enter.
2. Open Windows Update: Click the “Check for updates” icon that appears.
3. Get the Latest Updates: Windows will scan for available updates. Download and install all updates found.
4. Restart Your System: After the updates are installed, restart your computer to complete the process.

5. Bonus Tip: While in the Windows Update settings, you can schedule automatic updates to avoid future manual updates. This ensures your system always has the latest security patches and bug fixes.

Alternate Solution: Select Ignore Option

Fix Error 1328 by choosing Ignore Option When Error Popups

1. Click the “Ignore” button when the error pops up. You may need to do this multiple times for the update to proceed.
2. If “Ignore” is Unavailable, Click “Close” instead. Once the update is complete, restart your computer.

Conclusion

In this blog, we tried to resolve every query related to the error. We mentioned its symptoms and causes and suggested different methods to resolve the error.

The solutions provided above should fix the QuickBooks update error 1328, however, if you experience any interruptions using any of those solutions, or if the error does not resolve, reach out to us on our expert’s contact number 1-802-778-9005 for immediate support.

FAQs:

Q 1. How do I fix error 1328 in QuickBooks? 

Ans. Fix QuickBooks Update Error 1328 by following these 6 Quick Solutions:

1. Rename the “config.msi” folder to resolve potential file corruption.
2. Download and run the QuickBooks Tool Hub to diagnose and fix installation issues.
3. Use the Control Panel’s “Programs and Features” to repair your existing QuickBooks installation.
4. Completely uninstall QuickBooks and then reinstall it using either your CD or a downloaded file.
5. Consider using a registry repair tool, antivirus, and system cleaner to address underlying issues.
6. Ensure your Windows system has the latest updates for optimal compatibility with QuickBooks.

Q 2. How to resolve Error 1328. Error updating file C:\Config.Msi\PTXXX.tmp?

Ans. Follow the step-by-step information given below:

1. Repair QuickBooks: This often resolves minor error without a full reinstall.
2. Reinstall QuickBooks: If repairs don’t work, a clean reinstall might fix the error updating file C:\Config.Msi\PTXXX.tmp problems.

Q 3. Can I encounter update error 1328 on a Mac?

Ans. No! This update error is usually encountered on Windows systems. Although update errors are also encountered in QuickBooks for Mac as well. Error codes associated with them may different.