+1-802-778-9005

Renew QuickBooks Pro or Premier Payroll Subscription

Excerpt:

To renew your QuickBooks Desktop Pro or Premier Payroll subscription, first verify whether your payroll service is active or inactive and identify the version you are using (Enhanced or Assisted). Enhanced payroll users can renew directly through QuickBooks by updating payment details, while assisted payroll users must contact Intuit support for renewal. 

Call Now
Home>>QuickBooks Desktop Support QuickBooks Subscription Renew QuickBooks Pro or Premier Payroll Subscription

Submit Your Details to Continue Reading

Navigation

To renew your QuickBooks Desktop Pro or Premier Payroll Subscription, first log in as an administrator. Then, under the “Employee” menu, go to “My Payroll Services” and select “Account/Billing Information”.

Before renewing your payroll subscription services, check the status (active or inactive) and version (Assisted or enhanced) of the payroll services. The method of reactivation will vary depending on the subscription’s status.

If your payroll subscription is inactive or cancelled, you can renew it by following the necessary payment-related steps. However, if your subscription is active, you just need to reactivate the payroll subscription.

How to Check Payroll Subscription Status & Version of QuickBooks Desktop Pro and Premiere

Before you start with renewing your payroll subscription, it is important to check whether the subscription status is active or inactive and which version it is using (assisted or enhanced).

In case you have an active subscription, then you might need just to reactivate your QuickBooks Desktop Pro or Premier Payroll Subscription.

Steps to Check the Payroll Subscription Status

Step to Check the Payroll Subscription Version

Renewing of QuickBooks Desktop Pro or Premier Payroll Subscription 

There are two methods to renew your QuickBooks Desktop Pro or Premier, depending on whether you are using enhanced payroll or assisted payroll. 

Renew QuickBooks Desktop Pro or Premier Payroll Subscription (Enhanced)

Screenshot showing the process to renew QuickBooks Desktop Pro or Premier Payroll Subscription (Enhanced), highlighting subscription status, renewal options, and billing details

Follow these steps to renew your QuickBooks Desktop Pro or Premier Payroll subscription (Enhanced or Basic):

  1. Step: Open QuickBooks Desktop
    • Launch your QuickBooks Desktop company file
  2. Step: Access Payroll Service Account/Billing Information
    • Go to the Employees menu.
    • Select My Payroll Service.
    • Click on Account/Billing Information.
  3. Step : Sign In to Your Intuit Account
    • Sign in with your Intuit account credentials. Enter your user ID and password.
  4. Step: Review Subscription Status
    • On the Intuit account page, check your payroll subscription status.
    • If your subscription is expired or due for renewal, you’ll see a Resubscribe or Reactivate button.
  1. Step: Update Payment Information
    • Click Resubscribe or Reactivate.
    • Review your subscription details.
    • Select your preferred Payment Method and enter updated payment details if necessary.
  2. Step: Complete Renewal
    • Click Place Order or Submit to finalize your renewal.
  3. Step: Verify Renewal
    • After renewal, return to Employees > My Payroll Service > Account/Billing Information to confirm your subscription status is now active.

Renew QuickBooks Desktop Pro or Premier Payroll Subscription (Assisted) 

To renew your QuickBooks Desktop Payroll Assisted subscription (used with Pro or Premier), you must contact Intuit’s official support team directly. Unlike Enhanced or Basic payroll, there is no self-service online renewal for Assisted Payroll.

Here’s the process:

  1. Step: Prepare Your Account Information
    • Have your company’s QuickBooks account details and payroll service information, including your company ID, contact information, and any recent billing statements.
  1. Steps: Contact Intuit Payroll Assisted Support
    • Call Intuit’s official support team for Payroll Assisted. You can find the most current support number in your QuickBooks Desktop application or on Intuit’s official website.
    • In QuickBooks Desktop, go to the Help menu 
    • Select QuickBooks Desktop Help. 
    • Click Contact Us and describe your request as “Renew Payroll Assisted Subscription” to get the correct contact options.
  1. Step: Work with the Support Representative
    • The support agent will verify your account and guide you through the renewal process.
    • You may be asked to confirm or update your billing information and payment method.
    • The representative will process your renewal and provide confirmation.
  1. Step: Wait for Confirmation
    • The renewal may take up to 24 hours to be reflected in your account.
    • Once renewed, your Payroll Assisted subscription status will update to “Active.” 
    • You can verify this in the Payroll Center under the Employees menu.

QuickBooks Pro/Premier Payroll Renewal Errors (PS038, PS036, 30114)

When renewing your payroll subscription in QuickBooks Pro or Premier, you might run into errors like PS038, PS036, or 30114. These usually happen due to outdated payroll data, incorrect service keys, or connectivity issues with Intuit’s servers.

Here’s what these common errors mean and how to resolve them:

Common Payroll Renewal Errors & How to Fix Them

1. Error PS038 – “You have a paycheck stuck as ‘Online to Send'”

  • Cause: A paycheck is stuck in the system and hasn’t been sent or updated correctly.
  • Solution:
    • Go to the Employee Center, locate stuck paychecks, and try sending or voiding them.
    • Update your payroll and QuickBooks to the latest version.
    • If the issue persists, reach out to QuickBooks support for paycheck data repair.

2. Error PS036 – “Cannot verify your payroll subscription”

  • Cause: This often appears when your payroll service key is incorrect or your subscription info is outdated.
  • Solution:
    • Go to Employees > My Payroll Service > Manage Service Key.
    • Remove and re-enter your valid service key.
    • Also, check your QuickBooks license and update your billing info in your Intuit account.

3. Error 30114 – “Subscription verification failed”

  • Cause: Typically caused by a failed attempt to validate your payroll subscription during renewal.
  • Solution:
    • Update QuickBooks and run the Payroll Subscription Validation:
      • Go to Employees > My Payroll Service > Account/Billing Info and sign in.
      • Verify your subscription details and refresh your service.
    • If needed, restart QuickBooks and reattempt renewal.

Bottom Line

Renewing your QuickBooks Pro or Premier Payroll subscription involves checking your subscription status and version, then following the appropriate renewal steps—self-service for Enhanced payroll or contacting Intuit support for Assisted payroll.

Frequently Asked Questions

How do I renew my QuickBooks Desktop Pro subscription?

Log in to your Intuit account, go to the Account or Subscription section, and follow the prompts to renew online, or call Intuit support for assistance.

Is QuickBooks Pro the same as Premier?

No, QuickBooks Premier includes all Pro features plus more advanced, industry-specific tools and reports.

What are the 3 subscription levels on offer for QuickBooks Online payroll?

The three subscription levels are Core, Premium, and Elite.

How do I add a payroll subscription to QuickBooks Desktop?

Purchase a payroll subscription, then activate it in QuickBooks Desktop by entering the service key under Employees > Payroll > Enter Payroll Service Key.

Does QuickBooks Desktop Premier include payroll?

Payroll is not included by default; you must purchase and add a payroll subscription separately to QuickBooks Desktop Premier.