The QuickBooks error code 108 is an online banking error that occurs when QuickBooks detects unread messages, alerts, or notifications on your bank or credit card’s website.
These messages block QuickBooks from automatically syncing the transactions among the bank accounts until they are acknowledged by the respective person.
The error usually happens because your bank has posted important information such as new terms, scheduled maintenance notices, or account alerts that require your attention.
If these messages remain unread, QuickBooks cannot establish a proper connection with the bank’s servers.
This error typically shows up while trying to connect your bank account to QuickBooks Online or when attempting to download or refresh transactions. It often interrupts the banking sync process, preventing new data from being imported.
The typical error message:
Users may see a pop‑up notification similar to:
“QuickBooks has received a message from your bank that requires your attention. Please log in to your bank’s website to review the message before continuing.”
Prerequisites to Fix QuickBooks Error 108
Before troubleshooting, ensure the following:
- Correct login credentials: Use the same User ID and Password for both QuickBooks and your bank’s website.
- Stable internet connection: A poor connection can block QuickBooks from syncing with your bank.
- Updated QuickBooks version: Make sure QuickBooks Online or Self‑Employed is running the latest release.
- Browser readiness: Disable pop‑up blockers and allow QuickBooks access through firewall/security settings.
- Bank access: Confirm you can log in directly to your bank’s website without issues.
How to Identify QuickBooks Error 108?
You can recognize this error through:
- A pop‑up message in QuickBooks stating that your bank has a notification requiring attention.
- Failure to download or sync transactions from your bank.
- Repeated login prompts or inability to connect accounts.
- QuickBooks slowing down during banking operations.
Main Causes Behind Error 108
The error is usually triggered by:
- Unread messages or alerts on your bank’s website (new terms, privacy updates, maintenance notices).
- Incorrect or outdated login credentials entered in QuickBooks.
- Bank server downtime or maintenance preventing data exchange.
- Browsers pop‑up blockers hiding important notifications.
- Firewall or internet security settings blocking QuickBooks access.
How to Prevent QuickBooks Error 108?
To minimize the chances of encountering this error:
- Regularly check your bank’s website for messages, alerts, or required actions.
- Keep QuickBooks updated to the latest version.
- Maintain stable internet connectivity when performing banking operations.
- Disable pop‑up blockers or whitelist your bank’s site and QuickBooks.
- Review firewall and security settings to ensure QuickBooks is not restricted.
- Reconnect accounts properly if login credentials change (e.g., after a bank merger)
Detailed Explanation of Troubleshooting Steps
Beginner Level Steps
These are simple checks most users can perform without technical expertise.
1. Review Messages on Your Bank or Credit Card Website
- Log in to your bank’s website using the same credentials you use in QuickBooks.
- Look for notifications such as new terms, maintenance alerts, or required actions.
- Follow any instructions given in the message.
- Ensure your browser’s pop‑up blocker isn’t hiding important alerts.
2. Update Your Bank Connection in QuickBooks
- For QuickBooks Online: Go to Transactions > Bank transactions > Update.
- For QuickBooks Self‑Employed: Go to Profile > Bank accounts > Refresh all.
Intermediate Level Steps
These involve adjusting settings and checking system tools.
3. Disable Pop‑up Blockers
- In Internet Explorer: Go to Tools > Internet Options > Privacy, uncheck Turn on Pop‑up Blocker.
- In Chrome: Go to Settings > Privacy & Security > Site Settings > Pop‑ups and redirects, and allow pop‑ups.
4. Check Firewall Settings
- Log in as Administrator.
- Make sure QuickBooks is updated to the latest version.
- Verify firewall and internet security settings are not blocking QuickBooks access.
Advanced Level Steps
These are for users comfortable with system‑level troubleshooting and escalation.
5. Run the System File Checker
- Open Command Prompt as Administrator.
- Run: DISM /Online /Cleanup-Image /RestoreHealth
- Then run: sfc /scannow
- Restart your computer after the scan completes.
6. Install Windows Updates
- Go to Start > Settings > Update & Security > Windows Update.
- Click Check for Updates and install any available updates.
7. Contact Your Bank if Error Persists
- If the error continues, reach out to your bank directly.
- They may have hidden notifications or account requirements that need to be cleared before QuickBooks can connect.
Conclusion:
QuickBooks Error 108 occurs when unread bank messages block transaction syncing. Resolving it usually requires reviewing and acknowledging alerts on your bank’s website, updating your QuickBooks connection, and checking browser or firewall settings.
By following the step‑by‑step troubleshooting from simple checks to advanced system fixes you can restore smooth banking operations. Regularly updating QuickBooks, maintaining stable internet, and monitoring bank notifications will help prevent this error in the future. If issues persist, contacting your bank directly ensures hidden alerts or account requirements are cleared.
Frequently Asked Questions:
Does QuickBooks Error 108 mean my bank account has been compromised or hacked?
Error 108 is strictly a notification-based error, not a security breach. It simply means Intuit’s servers tried to access your bank to download transactions, but the bank’s website “blocked” the entry with a pop-up message (like a new Terms of Service, a promotional offer, or a maintenance alert) that requires a human to click “OK.” Your financial data and credentials remain secure.
Can I manually import my bank transactions while waiting for Error 108 to resolve?
Yes. If Error 108 prevents the automatic feed from working, you do not have to stop working. You can use Web Connect files:
➜Log in to your bank’s website.
➜Download your transactions in a supported format (.CSV or .QBO).
➜In QuickBooks Online, go to the Banking/Transactions tab and select Upload from file. This allows you to keep your books current even if the automatic connection is temporarily blocked by the error.
Why does Error 108 sometimes resolve itself without any action from me?
This often happens if the error was triggered by temporary bank site maintenance.
➜If your bank is performing server updates, they may display a “Site Down for Maintenance” banner on their login page. This banner acts like a “message” that triggers Error 108 in QuickBooks.
➜Once the bank finishes maintenance and removes the banner, QuickBooks can successfully log in again during its next automatic update attempt, effectively “fixing” the error on its own.
Can changing my bank login credentials cause QuickBooks to temporarily stop downloading transactions?
Yes. If you change your username, password, or enable new security settings (e.g., 2-step verification), QuickBooks will pause the connection until you re-authenticate.
This behavior is verified by Intuit, as QuickBooks must use the same credentials you use to log into the bank website.
Can browser privacy settings impact QuickBooks Online’s connection to my bank?
Yes. Intuit acknowledges that certain browser settings—like pop-up blockers, tracking protection, cache issues, or strict privacy modes—may prevent QuickBooks from opening your bank’s verification windows or update prompts. While this doesn’t directly cause Error 108, it can prevent QuickBooks from completing the connection process once you clear your bank’s alerts.
Is it safe to refresh or re-connect my bank account in QuickBooks Online when seeing Error 108?
Yes. According to Intuit’s security practices, refreshing your bank feed, updating credentials, or reconnecting your account does not risk data loss.
➜Intuit uses secure, encrypted bank-feed connections (OAuth/Open Banking compliant).
Refreshing only pulls the latest bank data and does not modify your existing transactions.
Disclaimer: The information outlined above for “How to Troubleshoot QuickBooks Error 108 (Online Banking Error)?” is applicable to all supported versions, including QuickBooks Desktop Pro, Premier, Accountant, and Enterprise. It is designed to work with operating systems such as Windows 7, 10, and 11, as well as macOS.