Fiserv is a provider of payment and financial services technology. The company provides payment and mobile banking systems, account processing systems, and electronic payment products and services.

It also offers financial solutions, business solutions, card issuer processing, network services, account processing and digital banking solutions, merchant acquiring and processing and business management platforms, item processing solutions, source capture systems, card solutions, and lending and risk management solutions.

It serves banks, credit unions, financial institutions, the public sector, large enterprises, small businesses, fintech and merchants. This all-in-one platform enables businesses to accept payments, track performance and drive sales.

Fiserv comes up with multiple products, including:
1. Carat, a platform that manages payments and experiences for large businesses.
2. CardHub, which allows customers to get digital payment cards.
3. Clover, for small businesses to accept payments at the point of sale, as well as to track purchases and sales.

Who Uses Fiserv?

  • Large Enterprise: Fiserv has omnichannel commerce, billing and payment solutions for large merchants and corporations.
  • Small Business: It is an all-in-one system for merchants to accept payment and manage their businesses.
  • Bank: Fiserv serves platforms and integrated digital banking solutions to drive customer relationships and growth.
  • Credit Union: The system integrates with digital solutions to better serve members.
  • Large Financial Institution: Fiserv allows digital banking, payments and solutions at scale for the largest institutions.
  • Public Sector: Fiserv helps you to make payments and financial solutions for government, education and utilities.
  • Fintech: Financial and payment solutions and connectivity, enabling technology providers to quickly reach customers and new markets.

What is the USP of Fiserv for Retail Business?

Here’s a list of all the Fiserv USPs for Retail businesses: 

Taking Payments

With Fiserv, you can accept credit and debit cards, gift cards, and contactless payments at any time, from anywhere – a complete point-of-sale system.

Track Inventory

Fiserv has an enhanced Inventory app that makes it easier to manage your menus, merchandise, and service offerings — not just for online orders, but for all your POS transactions. You can get real-time tracking, low stock alerts, auto-generated purchase orders and tailor your system with software and hardware solutions to manage every aspect of your business. 

Manage Employees

Fiserv’s employee management tools help you to track timesheets, run payroll, and operate more efficiently. Your employees are your most important resources. They’re the people who make your business tick.

Fiserv ensures everyone is on the same team as you work together to grow sales and discover how our staff management software solution can help make your business more profitable.

Apps

Fiserv allows you to manage reservations, loyalty programs, appointments, and more with popular integrations. You can expand your business using best-in-class POS apps, such as Yelp, Time Clock, or Payroll as well as integrate with robust accounting & bookkeeping software like QuickBooks, and Woo.

Online Sales

Fiserv provides easy ways to simplify online ordering, take digital payments, and grow your business even faster. You can receive and process orders from wherever guests discover your restaurant: searches, apps, or your menu web page. The online ordering also helps you to accept contactless payments for smooth takeout, curbside pickup, delivery, and dine-in.

Customer Loyalty

You can easily find out on Fiserv who your best customers are so you can reward them and keep them coming back. Our Customer Engagement solutions help you to nurture these relationships and the tools come free with trusted POS systems to make your day-to-day transactions easier.  

Pros and Cons of Fiserv

Let’s have a look at the following pros and cons of Fiserv: 

Pros of Fiserv

  • Fiserv has a lot of great features like the navigation and ease of taking payments. 
  • It can easily find past transactions; you will never lose track of payments.
  • Fiserv can seamlessly sync with QuickBooks and Shopify and Invoice ASAP so you can see who has paid and when.
  • The software is robust and easy to navigate, set up and deploy for clients on their eCommerce sites.
  • Phone banking is very basic on Fiserv as it makes it easier for the user end to use as there are not many different options to confuse them. 

Cons of Fiserv

  • It’s also a hassle when a password is forgotten as only an administrator can reset a user’s password or login credentials.
  • Sometimes the system will lag when talking to other programs.
  • There’s also no flexibility with the lease, and the cost seems excessive.
  • The version of the software that we have seems to be a bit older unfortunately.
  • When printers mess up it’s sometimes a pain to track down a receipt to print it for the customer once the window has been closed.

Alternatives of Fiserv

Below is a list of some alternatives of Fiserv that will help you to manage your finances more efficiently. 

Finastra

Finastra is a company focused on fostering financial inclusion. Open collaboration, open finance, and usage of an open platform characterize the company’s operations. It caters to the needs of the global financial services market with innovative solutions.

The Fusion software architecture and cloud ecosystem offer cutting-edge technology. The company’s approach combines various beneficial actions to maintain relevance in its operations. Finastra consistently aims to engage its workforce in interesting and complex tasks, promoting a culture of ownership and opportunities for making a noteworthy impact.

Oracle

FlexCube (version 14.4 & later)by Oracle is one of the most trusted core banking tools used by various banks. It has a very simple UI and universe of all components required for liability & assets business.

Users can choose the required parameter from FC’s dictionary and simply modify it and apply as per the product requirements. It is one of the leading applications in the financial industry.

The tool provides end to end transfer agency support to its users. The system supports transaction processing, static data updates, settlements, reconciliations, etc.

Temenos

Temenos aims to create a universal banking platform that provides opportunities for all. Banking is the main focus and the company develops solutions for various entities including large and small banks, non-banking financial institutions, and fintech companies. The ultimate goal is to become the preferred banking platform among all.

SAP

SAP has a very experienced and agile ecosystem with a more user friendly interface. It makes users more convenient in submitting data to their company and easier to view and retrieve data when needed.

SAP Banking Services product is a real time banking engine which we believe is suited to your needs for the next 20 years. It allows you to quickly create and distribute a Transaction and Savings Account and then move into our existing Mortgages solution, providing financial institutions with next-generation banking services and exceptional customer experiences. 

FIS

FIS is an enterprise deeply involved in the commerce and financial transactions that fuel the global economy. With a keen focus on supporting businesses and communities to flourish, FIS continuously innovates in how the world manages payments, banking, and investments.

FIS provides services to over 20,000 clients and operates at more than a million merchant locations spanning over 130 countries.